Not helpful or accommodating

Timeline of Key Events:Experienced issues related to a battery warning on the display and vehicle cutting out on multiple occasions July 2024 - Nov 2025Mon 24th Nov - Vehicle was recovered to the retailer for diagnostic testing. We were initially provided with a courtesy vehicle for an initial period of approximately 2 weeks and then this was taken off me with no offer of an alternative despite the concerns that were raised, stating the vehicle was to be returned as there was an ongoing dispute with Audi Finance. This was the advice I was given by the business development manager and at no time made aware by doing so I would then no longer be entitled to a courtesy vehicle.Wed 26th Nov - The retailer advised that they were unable to replicate a fault.Wed 26th Nov - You advised the retailer that you did not want to collect your vehicle as you felt it was not safe.No further contact with Audi Glasgow last was told by Emma that she was looking into the issue with an earlier courtesy car and would get back to me.Ongoing complaint with VWFS gave an update after 8 weeks that they were still investigating and advising I could now go to the ombudsman, which I did.9th March - An independent inspection was ordered by Volkswagen Financial Services. This indicated that the battery needed to be replaced.- Any breakdown reports/job sheets/independent reports that the Audi may not haveAdvised by Audi Customers services that I should have had a call from Audi Glasgow directly after they were looking into my complaint and to date I have received no contact at all from anyone.We have an RAC Report from 9th March 2026 - identifying faults with the batteryAudi should have the initial report from AA that was given to them when the vehicle was brought in on 24th Nov 2025Concerns relating to the quality of the vehicle – Audi Q5 SC24 RUWIssues with the vehicle related to a battery warning displaying, SOS warning displaying, and the vehicle cutting out while driving. This caused significant distress and concern around the safety of the vehicle, particularly due to you being responsible for a vulnerable passenger.Unhappy that a courtesy vehicle was not provided throughout the period of assessment by the retailer and beyond. Especially now given that an independent report has confirmed the battery is faulty and should not be returned until repairedUnhappy that an independent inspection identified that the battery needed to be replaced and that the retailer has not taken this as evidence of the issue previously raised. If our complaint had been listened to at the time, acted upon and investigated properly we feel the results would have been the same and therefore the argument by the retailer that this is now due to the period of time the vehicle has been left would not be valid. If this is the case should a battery in a car of less than 2 years old develop faults in the brief period of time it had been left.Myself and my family, including 2 young children, one of whom is disabled, have a complete loss of faith in the vehicle which we felt unsafe in while driving which has now been proven to be the case in the independent report attached.Concerns and issues with the vehicle have never been taken seriously and at times been laughed off. Having been a customer with Audi for over 10 years with my last 4 cars being with Audi Glasgow it is astounding that I have just become a 'bad customer' and that no one is willing to help or seriously address this issue.There has been a complete lack by anyone at Audi, in taking ownership of this. At the very least whilst this investigation is still ongoing and given the finding of the independent report I would have hoped that they, at a minimum, could have provided me with a courtesy vehicle given I still continue to pay for a vehicle which I have not been able to use and has now been identified as having faults with the battery. To put things right I no longer have any faith or wish to deal with Audi going forward and as such a replacement vehicle or updated agreement are no longer what I am looking for. I would like compensation and my current agreement voided at no penalty to me.

please see attachments for the customers complaint

Dear Audi Customer Services,I am writing to formally raise a complaint regarding the excessive delay I have experienced in having my vehicle inspected and repaired.My Audi A3 registration SG25UVY, which I purchased on 14th March 2025, developed a fault on 27th March 2026. Since then, I have experienced consistent warning lights appearing on the dashboard, along with an unusual noise when turning the steering wheel. These issues raise serious concerns about the safety and reliability of the vehicle. I reported the problem promptly and was advised to book the vehicle in for diagnosis and repair. However, I have since been faced with an unreasonably long waiting time of seven weeks, which has caused significant inconvenience and disruption.Given the premium standard associated with the Audi brand, I find this level of service unacceptable. A vehicle of this nature should be supported by timely and efficient aftercare, particularly when faults arise—especially when persistent warning lights and steering-related noise may indicate a potentially serious mechanical issue. The delay has impacted my ability to rely on the vehicle and, in some instances, has resulted in additional costs and logistical difficulties.I would appreciate a clear explanation for the delay, along with confirmation of:• When my vehicle will be repaired• Whether a courtesy car can be provided in the interim• What steps Audi will take to prevent similar issues in the future• Whether any form of compensation will be offered for the inconvenience causedI would like this matter resolved as soon as possible. If I do not receive a satisfactory response within a reasonable timeframe, I will consider escalating the complaint further.I look forward to your prompt reply.Yours faithfully,Catherine Hardie07581204080Sent from my iPhone

Good communications

Danny was very helpful, knowledgeable and kept in touch without being pushy.

The sales man Gary conn was very helpful

Good customer service

Nice and professional

Vehicle Reg: WG18DAU purchased by my daughter, Kirsty Daly, in December 2021.As her father, I am in the process of disposing of the vehicle, on her behalf, after her recent relocation to Hong Kong.Unfortunately, while attempting to establish a full service history, in advance of sale, I discovered that there is no record of any services being completed between May 2018 and November 2021, despite the vehicle having covered circa 35000 miles during this period.By way of background, I would confirm that Kirsty is a senior lawyer, working in international banking. She purchased the vehicle on her return to the UK, from the USA, as a runabout, but, as much of her time has been spent in London & overseas, she has covered less than 15000 miles, in the last four years.