Really helpful staff

Good afternoon,The car is from Glasgow Audi, Hillington Road. I did include the car sales person in the email too, but haven’t heard back from him.ThanksJulie McNultySent from my iPhone> On 16 Feb 2026, at 12:16, Customer Feedbackwrote:>> Good afternoon,>> Thank you for your email.>> We are sorry to learn that you have experienced difficulties with your Vehicle.  >  > Please could you confirm which Lookers dealership this refers to so that we can ensure that it is referred to the relevant team for investigation.>  > Regards>>>> -----Original Message-----> From: Julie Mcnulty> Sent: 15 February 2026 22:31> To: Alan Martin> Cc: Customer Feedback> Subject: SD23 BAU Squeaking breaks>> External Sender: Confirm legitimacy before acting.>>> Good evening,>> The breaks on the car are still making a squeaking noise when breaking, especially when break on an incline.>> As you know I have taken it to Hamilton Audi and they cleaned the rust. I know we have already brought it in and your technician thought all was good, but unfortunately there is still a noise.>> I feel the breaks also jerk when breaking to a stop. It’s almost like an emergency stop.>> I would appreciate if you could test the breaks to find out what the issue is. We can bring the car in tomorrow, if that is suitable?>> Many thanks> Julie McNulty>> Sent from my iPhone

The sales person did everything they said they would very promptly and efficiently and was very helpful.

I have been contacted by text, email and phone on numerous occasions notifying me of service due dates, mot etc. on each occasion I have advised that I have not had my Audi for over 1 year, and requested that my records be updated, I have clicked on ‘unsubscribe’ on receiving e communication, but to no avail.I believe this is now a misuse of data issue, and I wish to complain about your inability or apparent refusal to delete my records relating my ownership of my Audi.

Quick friendly service informed me quickly that the car i was interested in.was sold before I could go and see it . ( my fault for not finding time to go and view car )

Fantastic service from first enquiry to picking up our new car. Alan Martin was excellent from start to finish. 10 out of 10.

Elliot was very friendly and helpful.

Good MorningPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Rachel WoodsSent: 11 February 2026 09:52To: customerservices@vwfs.co.uk; F and I Complaints; Contact GlasgowAudi; Glasgow Audi infoSubject: Notice of Complaint - Request for Written Explanation of Warranty Claim Rejection (Wiring Fault – Hazard Lights / Alarm)External Sender: Confirm legitimacy before acting.Dear Audi Financial Services / Lookers,I hope you are well.I am writing regarding the recent update that the wiring-related fault on my Audi, specifically the intermittent activation of the hazard lights and alarm system, will not be covered under my warranty.At present, I have not been provided with any explanation or reference to the relevant policy terms to support this decision. As you will appreciate, the warranty documentation is detailed and contains different levels of coverage, each with its own inclusions and exclusions.To allow me to review and fully understand the basis of the rejection, I kindly request the following in writing:The exact clause, section, or exclusion within my Audi Extended Warranty that you believe applies to this claim;Confirmation of which warranty policy you are assessing the claim under (Audi Extended Warranty, RAC/Lookers Maintenance & Repair Plan, or both);A documented, technical explanation of the diagnosed fault and the reason it falls outside the warranty terms;Whether any further investigation is required to confirm the cause (e.g., water ingress, corrosion, external influence, etc.).I would be grateful if you could provide this clarification at your earliest convenience, as it will help me determine whether the decision is consistent with the warranty terms supplied.I also require an explanation as to why Lookers Glasgow Audi proceeded with the work WITHOUT my strict verbal or written authorisation.Thank you in advance for your assistance.I look forward to receiving your response.Kind Regards,Rachel WoodsVehicle Reg: NJ20 CPX

Absolutely fantastic service picking up our new A3 today. Alan Martin was outstanding 👌

I made an appointment at Glasgow Audi after receiving an email to book an appointment regarding current car range and my existing PCP. I was advised that was still a bit early, however looked at current Q3 models I wanted a petrol vehicle as electric didn't suit my needs.and was fat to expensive.. I arranged to return in a few months.