Left 20 mins where sales conversed with supposed managed within sight to be told 300 off demo car 6 months old that looked as if transporting hay in boot. Needless to say I walked

We feel Chris went over & above for us as it’s our first time enquiring about a car together. Everything was explained thoroughly and we felt comfortable with all details to think about how we can move forward.

My car was in for a major service, fuel filter, air filter, glow plugs replacement and air con charge.My car had no fuel leak there was no smell or fuel leak marks on my driveway or any kind of report either with Audi or mot or any garage that has ever carried out work on my car, I was repeatedly lied to that my car had a leak before any of the above work was carried out, I have been advised there is cameras in the work shop and I want to know exactly time stamps of my car coming in and when work was carried out my car now has a fuel leak and an alternator problem both linked with work I have had on my car while with glasgow audi. I have been repeatedly disrespected by your service staff claiming because I have an older car and told what do you expect you have an older car but why would I get the above things done if I had prior issues with my car when asked for further detail as to when and how fuel leak and alternator issue occurred was told that the car is old and no fault from poor workmanship when I know the fuel leak is new after the work carried out and the alternator fault due to either the glow plugs not correctly installed or tested as well as the fuel leak created when fuel filter was done dripping onto the alternator. I am shocked and disgusted and dont expect this from a premium service. When trying to raise my concerns and complain was advised that nothing is going to happen but has left me without a dafe working vehicle anymore and instead quoted nearly £3000 to repair my car for issues created while my car has been in Glasgow Audi is totally unacceptable and day light robbery!

Salesman was good to deal with

Very poor trade in value for my car

I have been chasing Audi Lookers for my Fiancae agreeement and sales invoice for over last 3 months and I still have not recevied any response as of yet.

Not pleased at all

Jordan was brilliant from start to finish. Was a seamless process.

Your website is offering a new Q4 at a price of approx £40,000, with deposit contributions over £10,000 it gave total finance of approx £30,000 = £419pm.We are renewal customers and have email advising £15,000 off new Q4.So in my calculations I was expecting any short fall from current agreement to be avoided due to difference in online offer and discounts we have been offered.Salesman and sales manager seemed to just either not understand where we were coming from or were just not interested stating they couldn't see the online details and completely try to bamboozle us with figures that didn't add up.

Good MorningPlease see below a non regulated complaint which has been received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: customerresolutions@vwfs.co.ukSent: 29 January 2026 15:49To: F and I ComplaintsSubject: An Audi Financial Services Customer has raised a complaint that needs your urgent attention FLE-1258799External Sender: Confirm legitimacy before acting.Customer Name: Ms ConettaVehicle Registration Number: SH71EAGOur Reference Number: FLE-1258799Dear SirsWe have received a complaint from Ms Conetta. She states that she was unaware her agreement included a maintenance package and believes the Service & Maintenance package of her Contract Hire agreement was mis-sold by Glasgow Audi. She also reports that she was led to believe she would be entitled to more than the single service she was able to claim in November 2023.The customer's agreement has now ended, and she is dissatisfied that she has been charged excess mileage relating to the Service & Maintenance element. We have reviewed these charges and can confirm that they have been correctly applied in line with the terms of her agreement.We believe the complaint to be the responsibility of yourselves and, as such, you are best placed to investigate and respond to the customer.In line with FCA regulations, we are transferring the complaint to you; in the understanding you will resolve this with the customer. We have also provided the customer with your contact details and advised them to expect contact from you.Their contact details are as follows:Ms Claudia ConettaCMAM Pharmacy Ltd4 Bridgewater Shopping CentreBridgewaterErskinePA8 7AATel. 07770303474Yours sincerelyJane YaullCustomer Resolutions Executive0800 912 3560customerresolutions@vwfs.co.ukAudi Financial Services is a trading name of Volkswagen Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR, which is authorised and regulated by the Financial Conduct Authority (FCA).Volkswagen Financial Services (UK) Limited financial services register number is 311988.Registered office as above. Registered in England number 2835230.