Great service from Lewis and the other mechanics with the bonus of a valet.
Verified User
•
Sep 28, 2023
4.0/5
4.0/5
As I had the "All in Service plan" please don't add on brake fluid changes, it is either "All in"Or it is not. Your reply please would be appropriate.Good customer service, comfortable surroundings,coffee only tepid, could be better.My all in plan covers a minor & major service but does not include a brake fluid change,surely all fluids & lubricants attached to my major service must be included, otherwise an "All in plan" is not it seems, this needs amended, Mr McFarlane Glasgow.
Verified User
•
Sep 28, 2023
5.0/5
5.0/5
Lisa was friendly, knowledgeable and entirely professional. Kept me fully informed and she was a credit to your organisation.
Verified User
•
Sep 28, 2023
5.0/5
5.0/5
Martin Dobson of Audi Glasgow Hillington Sales was excellent, courteous and was able to answer any questions we had.
Verified User
•
Sep 27, 2023
5.0/5
5.0/5
Everyone on the team was really pleasant and professional. Jordan Gibson went above and beyond to get me the exact car I wanted. Was a very smoothe transaction I could not be any happier
Verified User
•
Sep 26, 2023
4.0/5
4.0/5
Firstly, the overall experience of having my oil leak repaired was excellent. Lewis Knox was wonderful and offered me first class support at all times plus a replacement car to match my own recently purchased new Q5. His communications were superb, always updating me and offering me that sometimes rare feeling of genuinely wanting to ensure I had a first class customer experience. He is truly a wonderful ambassador for your company.The reason for only 4 stars reflects my big disappointment during the first year of my Q5, to continually being told that regularly adding litres of engine oil in the first 5000 mikes was quite normal- a ludicrous claim. The true fault was finally addressed following my first service..
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
The handover of my new vehicle was smooth and detailed. Elliot showed me the features of the car as well as explaining everything needed to know about the new car. Elliot answered any questions that I had about my new car as well making the handover a smooth experience.
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
Smooth transaction, very friendly and professional
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Great service from Lewis and the other mechanics with the bonus of a valet.
Verified User
•
Sep 28, 2023
4.0/5
4.0/5
As I had the "All in Service plan" please don't add on brake fluid changes, it is either "All in"Or it is not. Your reply please would be appropriate.Good customer service, comfortable surroundings,coffee only tepid, could be better.My all in plan covers a minor & major service but does not include a brake fluid change,surely all fluids & lubricants attached to my major service must be included, otherwise an "All in plan" is not it seems, this needs amended, Mr McFarlane Glasgow.
Verified User
•
Sep 28, 2023
5.0/5
5.0/5
Lisa was friendly, knowledgeable and entirely professional. Kept me fully informed and she was a credit to your organisation.
Verified User
•
Sep 28, 2023
5.0/5
5.0/5
Martin Dobson of Audi Glasgow Hillington Sales was excellent, courteous and was able to answer any questions we had.
Verified User
•
Sep 27, 2023
5.0/5
5.0/5
Everyone on the team was really pleasant and professional. Jordan Gibson went above and beyond to get me the exact car I wanted. Was a very smoothe transaction I could not be any happier
Verified User
•
Sep 26, 2023
4.0/5
4.0/5
Firstly, the overall experience of having my oil leak repaired was excellent. Lewis Knox was wonderful and offered me first class support at all times plus a replacement car to match my own recently purchased new Q5. His communications were superb, always updating me and offering me that sometimes rare feeling of genuinely wanting to ensure I had a first class customer experience. He is truly a wonderful ambassador for your company.The reason for only 4 stars reflects my big disappointment during the first year of my Q5, to continually being told that regularly adding litres of engine oil in the first 5000 mikes was quite normal- a ludicrous claim. The true fault was finally addressed following my first service..
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
The handover of my new vehicle was smooth and detailed. Elliot showed me the features of the car as well as explaining everything needed to know about the new car. Elliot answered any questions that I had about my new car as well making the handover a smooth experience.
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
Smooth transaction, very friendly and professional