My enquiry was handled extremely poorly. Initial enquiry was passed into Gary Conn. At the time of phoning I pass all my questions over only to be asked the same questions all over again! Pushy salesperson and no information whatsoever re the vehicle coming back. Apparently it was needing a new heater but they couldn’t tell me what for. Kept asking for a deposit for a broken car! Then when I said you are telling me to put a deposit down on a lemon car he hanged the phone up in me! Post show all around.

I attended Lookers Audi Glasgow on Saturday 7th March and purchased a new car that I look forward to collecting on Thursday.Mick Riley was the sales representative that dealt with me and I couldn't speak more highly of him. He was able to answer all my questions and talk me through the additional products to allow me to make an informed decision. He knew when to back off to provide time to look at the cars and some thinking space, but was always there to help out.I also had my 6 year old with me, who was low in patience. Mick included him in the discussions, which meant he was also engaged and happy throughout the process. Not an easy feat.It's great service that really sticks with a customer and leads to repeat custom in the future. With that being said, my wife has already started to show in interest in an Audi based on Mick's service and I feel it's only right for me to leave this review to say thank you to him.Keep up the good work Mick and keep being you.

Good company just a bit expensive

I have previously emailed to complain about the squeaking of the breaks on the car I bought through pcp in November, SD23 BAU. The car was booked in to Hamilton Audi to get the breaks checked in January and the are still making the same noise, along with a jolt when breaking. The car was also brought to Hillington and checked by a mechanic. The problem still persists and no one is contacting me to resolve the issue.

I have dealt with Gillian Johnston for several years, she has always given fantastic service, she knows what I like and therefore always includes the information, vehicle specification that is best suited to me. When I have had issues she has always been there to assist and get things sorted.She regularly keeps in touch, lets me know of any special offers that are coming up, she always gives me the opportunity to view and drive new models or upgraded models of the vehicles that I am currently driving. She has the perfect balance of professionalism yet friendly which is a very difficult skill to achieve.

Good afternoon,I am writing to make a formal complaint regarding a vehicle I purchased from Audi Glasgow on 19/12/2025.At the time of purchase, I was informed that the vehicle did not have a spare key as it had been misplaced by a member of staff who had been using the car. I was assured that a replacement key would be provided to me as soon as possible.It has now been over two months since I purchased the vehicle. I have only recently been contacted to arrange an appointment to have the replacement key programmed. I have been advised that I would need to leave the vehicle with you for several hours in order for this to be completed.I have secured a date for the vehicle to go in on 24th March. However, I have been informed that a courtesy or rental vehicle cannot be provided until 14th May, which is almost an additional two months. I find this entirely unreasonable given the circumstances and the length of time this issue has already been outstanding.I have recently welcomed a newborn child and, at this time, I cannot be without a vehicle for an extended period. This situation has already gone on far longer than initially promised, and I am disappointed with the continued delay and inconvenience caused.I would appreciate urgent clarification on what alternative arrangements can be made to resolve this matter promptly and without further disruption.I look forward to your response.Kind regards,Garry Walker

Delay in getting back to me, spoken down to, felt belittled and little negotiation or alternatives options offered

Unfortunately the communication initially was poor. Despite making two attempts to contact someone to discuss a vehicle. In the end I had to once again ring Glasgow Lookers to finally speak to someone.

I have while on maternity leave been hit with a £514 bill for excess milage on a fixed price service plan. It was never explained to be that there was a milage limit. I sold the care because I needed to save money and now its costing me more. I would have never agreed to that kind of plan and then would never have sold the car at this time if I knew.

Gary was a great help providing information and support throughout the purchasing process. He took time to answer all my questions and was extremely responsive. I was not intending to buy a car so quickly but the service i received meant i did not look at other options and decided to purchase an audi through Gary. He is an asset to your dealership and i would have no hesitation recommending him to others.