I went in to enquire about a q5 if they had any nearly new ones as a brand new one was out of my price rangeSales man told me I’d be surprised as there offering really good discounts just nowIt was 16:30 on a Saturday and he said he could get me some prices and email them out to me on Sunday . Sounded good as he told me he could give me £6000 of the new one in the showroom and possibly another £2000 once he spoke to his managerSo I go away and think mabey this is possible and was happySunday morning he phoned me with a trade in price for my car at £37000 so I was definitely getting a new carThen phoned me back 30 mints later and said he made a mistake with the prices and could only get me £4000 of the new car and £30700 for my carThat king of service is just wasting every one’s timeHow disappointed would you be ?

I got an answer at least. More than some

A shambolic experience . First visited the Audi garage to have a look at the Audi A3 with son and husband. Surprised at how long it took for a member of team to approach us as we walked from car to car in showroom. Eventually got help and decided to call up 2 weeks later to arrange a test drive. The salesman we arranged it with was busy at the time so he asked another member of team to help us. A slow process before we were ready to take the car out. However more delay due to the fact the test car had no fuel in it. Despite pre booking a time it took over an hour before we got in to car. Did like the car however and asked for figures to be emailed to us. Never arrived and when the sales team eventually followed up our visit to showroom, a week later, he disputed us having asked for the figures. Why would we not want this information! It was utterly chaotic. So recommended to go to MBW, test drove a series 123 and couldn’t fault the service. So impressed I’ve bought the car.

The guy I spoke to never got back to me with a quote. Very disappointing terrible customer service when wanting to spend a lot of money on a car

Dear Glasgow Audi Service Team,I am writing to formally raise a serious concern regarding my vehicle and an ongoing fault with the child lock system.The child lock fault warning has now appeared for the fourth time. This is extremely worrying, particularly as I have a two-year-old son who sits in the rear of the vehicle. Due to this fault, he has previously been able to reach the interior handle and open the door while I was driving. On one occasion, the door actually flew open while I was navigating a roundabout. This was incredibly dangerous and could have resulted in a serious accident.I am very concerned that this issue keeps reoccurring despite previous visits. A child lock is a fundamental safety feature, and I do not understand why the fault has not been permanently resolved.I am requesting that this issue is properly investigated and fixed for good, not just temporarily resolved. Given the severity of the safety risk, I would appreciate this being treated as a matter of urgency.I have been advised there are no appointments until the end of march which isn’t very suitable due to the circumstances. They said the reason being is that I need a courtesy carI look forward to your prompt response.

Excellent service. Salesman very helpful and supportive

Dear Lookers GlasgowI am writing to raise a formal complaint under the Consumer Rights Act 2015 regarding an Audi A3, registration SG72 ULV, purchased new from your dealership in 2022.The vehicle is now three years old and has covered only 11,000 miles. It has been used locally and maintained in accordance with the manufacturer’s schedule. The most recent oil change was carried out in September.The vehicle has now suffered a complete engine failure and will not start. Your inspection report confirms the engine is seized and that a thrust bearing is suspected to have failed. The report also confirms the engine oil level was full.This clearly indicates an internal mechanical failure, not misuse or neglect. A thrust bearing failure at 11,000 miles on a fully maintained vehicle is not consistent with satisfactory quality or durability as required under the Consumer Rights Act 2015.The expiry of the manufacturer warranty does not remove our statutory rights. An engine should last significantly longer than three years and 11,000 miles.We are therefore seeking a full repair or replacement of the engine at no cost. Please treat this as a formal complaint and provide your written response within 5 days.If this matter is not resolved, we will escalate the complaint to The Motor Ombudsman and consider further action as necessary.I give my daughter Natalie authority to speak on my behalf as the toll this has taken on my mental health and health has been significant.

This is a formal complaint under the Consumer Rights Act 2015.My parents purchased an Audi A3, registration SG72 ULV, in 2022. The vehicle has covered only 11,000 miles, has been used locally, and has been fully serviced in accordance with the manufacturer’s schedule.The engine has now failed. We have been advised that we are expected to pay for a replacement engine. Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and durable. An engine failure at 11,000 miles on a properly maintained vehicle does not meet this standard.We are seeking a clear resolution, including repair or replacement at no cost to my parents. Please treat this as a complaint escalation. If this matter is not resolved promptly, we will refer it to The Motor Ombudsman. Please reply within 5 working days.

As soon as we arrived, Stephen (Cumming) welcomed us in a polite and friendly manner, offering to help us straight away. This experience was far superior to other dealerships in the area.

Excellent service from Chris Connor