An appointment was booked at the Hillingdon branch but when we arrived the branch was not aware of this. The salespersons was aware of our enquiry but not the time of the appointment. So everything was a bit ad-hoc when we got there. A test drive was then arranged for us in a Q2, we weren’t so keen on this so looked to see other options and pricing with the salesperson and we were just directed to the website. The customer service was very poor, there was no further follow up. We since have bought a BMW 1 series.

Glasgow Audi did not remove me as the owner of a traded car on the day of handover on 31st of December. The salesman Alan Martin told me it was done as I sat with him. The traded car was taxed until march 1st. I there fore should have received a refund of £100 from dvla. I had to phone on the 12th of January to tell them the traded vehicle I traded was still taxed. As a result of of the salesman’s oversight I have today received a road tax refund for £50 instead of £100. I now requireAudi to provide me with the other £50 due to their error,

Great cutomer service, appreciated the time Gillian spent with me.

I am writing to raise a formal complaint regarding the service I recently received at Lookers Audi Glasgow. I booked my vehicle in(17/10/2025) for a routine service and to investigate several issues I had been experiencing. Unfortunately, the overall handling of my visit has left me extremely dissatisfied.When booking the appointment, I highlighted four specific concerns:1. The alarm siren was not producing any sound.2. The gear would not engage after the stop/start system restarted the engine, after long drive 3. Random “SOS malfunction” warnings appeared.4. A rough engine noise occurred during slow turning manoeuvres, such as parking.Following the inspection, I was informed that the alarm siren module had failed due to water ingress caused by rainwater collecting in the plenum chamber. I was also told that this would not be covered under my extended warranty. However, I recently renewed my extended warranty and the policy clearly states that damage caused by water ingress is covered. I was advised that the failure was not covered because it was caused by water damage. However, my extended warranty clearly states that damage caused by water ingress is covered. This indicates that the warranty terms were not properly checked or understood before the claim was refused.Because of this, I declined the repair due to the unexpectedly high cost. Despite this, I was charged a £150 diagnostic fee for what appeared to be a very limited inspection involving only opening the bonnet and accessing the plenum chamber. I do not believe this represents fair value for the work carried out.Additionally, the service advisor advised that she would check whether the remaining issues could be resolved under warranty, potentially through a software update. I have received no follow‑up communication since, and no update on whether these faults are covered.Overall, I am disappointed by the lack of clarity, the refusal to honour the warranty terms, the poor communication, and the diagnostic charge that does not reflect the work performed.I request the following:- A full review of the warranty decision regarding the alarm siren module, with reference to the water ingress coverage stated in my policy.- Confirmation of whether the other reported issues are covered under warranty, including any required software updates.- A review of the £150 diagnostic fee, given the minimal investigation carried out.- A written response outlining your findings and proposed resolution.Thank you for your attention to this matter. I look forward to receiving a prompt and detailed reply.

My wife and I came into the showroom and were greeted straight away by Morven. A good start I thought. Unfortunately after that the interaction went downhill. I explained I was interested in test driving and buying a Q4 or A5. When she heard I was looking for it in Quattro and I explained my budget she lost interest.I was told I couldn’t buy an A5 for what I wanted to pay and that I couldn’t drive a Q4 as she didn’t have a Quattro and the drive wouldn’t be the same. I asked her 4 times and then on the fourth I was allowed to drive a managers Q4. I have never been told three times by a sales person that the excess on the car for the test drive was £500, I’m not entirely sure what she was implying.I showed her an A5 on the approved used Audi website that was in my price range and she didn’t allow me to test drive the car, I have no idea why. She didn’t even prepare a quote for the cars I was interested in.We went back a few days later and dealt with another salesman - I think it was Alan who was excellent and drew up prices, told me about incentives.Unfortunately on reflection the first experience completely put me off dealing with Audi Glasgow. I’ve since bought an A5 at my specifications at the price I explained to from another dealer.

Had no interest in selling me a car! The one I wanted was sold and I was offered no alternative… just told to have a nice weekend

Afternoon,I am writing to formally express my disappointment with the customer service I have received and to escalate my concerns regarding the communication and workmanship related to my vehicle at the Audi Glasgow branch.As you know, I purchased my car from the Audi Edinburgh branch in December 2023. Over the past two years, I have driven approximately 12,000 miles and have encountered two significant issues with the vehicle. These problems are not standard faults attributable to my use, but rather fundamental issues in the vehicle's manufacturing by Audi. I expected a high level of quality from Audi, given its reputation, but I regret to say that my experience has not reflected this standard.**Summary of Issues:**1. **Service Timeline:**- Initial conversations with Audi booking team confirmed that there was no availability to see my car before February 9, 2026. I was advised to extend my roadside assistance at cost of £129 to ensure my car would be seen within 5 days.- I delivered my vehicle to your Glasgow branch on January 9, 2026.- I was not offered a hire car during this period, forcing me to arrange alternative transportation with no assistance from the Audi team.- Despite my warranty expiring on December 21, 2025, the issue with the unit blowing cold air began before warranty expired however due to personal commitments and the unexpected nature of the issues I did not schedule service earlier.- My car has now been with Audi for 5 days, and you are no further forward to resolving the issue it was booked in for.2. **Customer Service Experience:**- When I spoke with Callum on January 9, I was disappointed by his dismissive attitude regarding the possibility of extending my warranty as I am still within the timeframe to do so. He advised this would now be a pointless exercise to support this repair given that the car was not under warranty on 9th of Jan when booked in to your garage, and therefore you would not consider any repairs as covered. This has been particularly frustrating and I’m reminded today by Callum that you are a business, however the comment in this situation feels tasteless and a particularly bad approach to customer service.3. **Diagnosis and Repair:**- My vehicle was not assessed until January 12, 2026, when I was informed that further wiring checks were required, potentially due to "chaffing." Given that my car has only 42,000 miles and is five years old, this diagnosis raises concerns.- At this stage, I have no concrete evidence to chaffing or corrosion as there has been no information provided by your team. I will admit I now have serious mistrust in the strategy and commitment from your team on true faults following investigations.- Lewis from your team suggested the issue could be related to rodents, which seems implausible.4. **Costs and Repairs:**- I have been quoted £902.40 for investigations into a wiring fault, totalling £1,052.40. This is before any repair work is carried out and despite these costs, the original heating issue remains unresolved.- The service experience has been extremely unsatisfactory; what should have been a straightforward fix has turned into a protracted investigation at my expense.**Documented technical diagnostics report for reference**‘Checked and confirmed complaint, carried out function test and found there is no hot air, fitted VPE, charger and checked fault memory, code stored for thermal management LIN bus fault linked to complaint, checked TD1 ok and checked technical bulletin for fault, n/a, ran test plan, checked SVM and checked at component Z115 connections all ok,. Scoped the LIN bus wire and found poor signal, test plan stopped here. Requires more time authorised for further checking LIN bus wire as it runs in the plenum chamber, advise carrying out the SW update recall once the heating issue is fixed’.Given the circumstances, I expect a clear and thorough explanation of the root cause of the heating issue. If I do not receive satisfactory communication, I will be compelled to seek legal advice or contact the ombudsman to explore my options.Thank you for your attention to this matter. I look forward to your prompt response.Regards,Chloe Carroll

I am writing to raise a formal complaint regarding my recent purchase of a vehicle from your dealership SC72 GHV and a series of serious failings that occurred before, during, and after the sale. For clarity, I have set these out below as a timeline of events. Supporting evidence is attached where referenced.Test Drive – False Information ProvidedDuring the test drive, I raised a few concerns about the vehicle. I was assured by your salesperson, Gary, that the car would be thoroughly checked before leaving the garage and any issues found would be rectified. However this clearly was not the case.Relying on Gary’s assurance, we proceeded with the purchase.Discovery of FaultWe purchased the car on the 24th October 2025. I noticed straight away that the rear window wiper scoosher did not work at all. I then booked this into Audi Ayr to rectify. Within the following week or so I started to notice an extreme smell of damp constantly within the car. I later discovered that this was a leak bringing water in to both driver and passenger front footwells. Both were soaked right through and caused an awful smell. I notified Ayr Audi of this issue too but the earliest date I could be booked in was the 11th of December. On the 7th of December I then returned to my car one afternoon with a massive puddle in the passenger front footwell. The car was undrivable and I called Audi Glasgow first thing on the 8th. Video evidence can be provided.Courtesy Vehicle Issues and Financial LossManager Chris did tell me to bring the car straight up which was appreciated. However the car was not booked in and there was no courtesy car close to give me in the meantime which resulted in me being taken to Stirling to collect one and only after refuelling it, at a cost of £70, was I contacted and asked to return it to be exchanged for another model. The replacement courtesy vehicle was again not fuelled, resulting in further cost of £35 simply to make the journey home. The courtesy car is also a lesser model than that purchased. This process was both unreasonable and avoidable.Condition at Point of Sale and work carried outAlthough the car was not covered under warranty, the costs have since been covered in full by the branch which is appreciated. However I refuse to believe this issue was unknown to the garage at point of sale giving Scottish weather and that it was sitting out in the forecourt during this time.The car was given to the garage on the 8th of December and not returned to me until the 23rd of December. Over 2 weeks of paying for a car without being able to use it. Not only that but the car was going to be given back to me with the rear window wipers still not fixed if I hadn’t have mentioned it, even though this was confirmed to me that they would also be fixed during this time. This then resulted in me being charged £19.32, even though the car was provided to me with this issue.Impact on My WorkI am a self-employed financial adviser, and the ongoing issues with this vehicle have had a direct and detrimental impact on my ability to work. The time spent dealing with inspections, vehicle exchanges, travel to collect courtesy cars, and ongoing correspondence has resulted in lost working time, disruption to client meetings, and unnecessary stress. As a self-employed professional, this loss of time has a direct financial impact, which has been compounded by the additional costs I have incurred as a result of these issues.Overall, the car should not have been sold to me in this condition and as a result of the above, I have experienced significant inconvenience, financial loss, and avoidable stress. I understand the car is not brand new however at the cost of the car these issues should still not have been present on purchase.Resolution SoughtTo resolve this matter, I expect the following:• Reimbursement of fuel costs incurred for both courtesy vehicles totalling £105 (receipts can be provided)• A refund of the cost to repair the window wipers (receipt can be provided)• A refund of my December car payment in full as a gesture of goodwill, due to not having access to my car for better half of the month due to these issues that were present before purchasing.

Whilst the Thomas Donnachie was extremely helpful, the car that I was looking at wasn't the right one for me. I would certainly look at Lookers again for a car.

Disappointed in my cars valuation