After inquiring about 2 vehicles on site the salesman said he would get figures for a possible trade in. After about 3-4 days I received an e-mail with a figure for our car. Then about 2 weeks later I got what looked like a courtesy e-maiĺ but without any mention of the vehicles we enquired about.

Alan Martin Very friendly and knowledgeable about products we were interested in

Hi DarrenAm I to presume I'm not going to be hearing anything back about this?Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:51 Andrew Howling,wrote:Hi DarrenThanks for getting back to me.I'll be upfront and say I think that's because they won't exist.I will let you know as to why I'm chasing this information. Audi sell their used approved cars with this "145-150 point inspection". Since I bought my car in May 2024 (with less than 50k miles) the suspension failed within 2 months. This was repaired under warranty. However this was returned with the tracking miles out. Audi refused to admit there was anything "out of tolerance" despite the steering wheel being significantly right hand down.Since the warranty ended I've ended up paying over £2000 in various repairs. The car is currently stuck in my garage with another sensor issue. I'm now considering getting rid of it if I'm not confident more issues aren't going to keep popping up. So basically I'm trying to find out what Audi actually checked and the report that was completed. If Audi can't provide this I'm going to assume its not been done or at least to a very basic level. For example the battery failed and when I had it replaced it turned out it was not an original Audi battery. There's nothing in any of the paperwork showing a battery replacement. I'd have expected a full Audi check to have spotted this.While I suspect I am out of time for any official come back it will certainly influence the next car I buy. I've had Audis for the last 15 years and my partner is looking to swap her Mercedes. Until the recent experience it was going to be for a new Audi A3 however this is likely to make us both reconsider and go with another brand.Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:37 Darren James,wrote:I have just had a look at my system but no details on my screen sorryDarren JamesCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.ukFrom: Andrew HowlingSent: 10 February 2026 16:20To: Darren JamesSubject: Re: KK18VNM MOTExternal Sender: Confirm legitimacy before acting.Hi DarrenI'm glad you have got in touch as I've been trying to get some sort of of response from Audi about another matter however I'm getting nothing back.I am trying to get a copy of the report or at least some confirmation of the checks and any works that were done as part of the Audi "145-150 point inspection" which is carried out on all approved used Audis. There was nothing in any of the paperwork I received when I bought the car.Kind regardsAndy HowlingMobile: 07909904016Email: andrew.howling@aphengineeringdesign.co.ukOn Tue, 10 Feb 2026, 16:14 Darren James,wrote:Good afternoon,I hope this message finds you well.I have left you a voicemail as your vehicle is due a that your vehicle is due for a MOT by the 13.03.26 at Lookers Audi GlasgowThe cost of the MOT is £54.85inc VAT and Labour and with every appointment we do a complimentary vehicle health checkPlease reply to this email as we work from a live diary the bookings are filling up to let me know a date and time that is best and I will arrange this for you.If you no longer own this vehicle, please let me knowThank youDarren James

Outstanding service

Good morning,Please see below non-regulated complaint to action.Thanks,F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Christopher GeeSent: 20 February 2026 09:47To: F and I Complaints; Contact GlasgowAudi; customerresolutions@vwfs.co.ukSubject: Subject: Formal complaint, SA25UXC Audi Q4 e-tron charging fault (limited to 80%) since November, request for urgent remedy and interim supportExternal Sender: Confirm legitimacy before acting.To whom it may concern,I am writing to raise a formal complaint about an ongoing fault with my Audi Q4 e-tron, registration SA25UXC, purchased brand new on PCP on 31st August 2025 from Glasgow Audi Lookers. On the 23rd of November I first raised concerns that the car has only been able to charge to 80%. I have repeatedly contacted you about this, and after initially being dismissed, you have now confirmed it is an Audi software fault. It is now February and there is still no fix, no confirmed timescale, and no adequate interim solution.This is having a significant impact on my ability to use the vehicle. Being limited to 80% materially reduces the usable range and means I cannot reliably do longer journeys. This is not a minor issue, it is a persistent fault that significantly restricts the purpose the car was bought for. I have paid for charging away from home when I wouldn't otherwise have had to. I feel like I have been sold 80% of a car.Please confirm in writing within 7 days: what the confirmed diagnosis is, what the planned remedy is (including whether this is a known wider software issue), and the specific next steps and expected date for the software update or other fix. If there is any temporary workaround available now, I want that applied immediately.While this remains unresolved, I am asking you to provide an appropriate interim arrangement to reduce the disruption, for example a courtesy vehicle or another reasonable mobility solution. This issue has been ongoing for months, and it is causing significant inconvenience. Under the Consumer Rights Act, if a repair is required it must be completed within a reasonable time and without significant inconvenience to the consumer, and the trader must bear necessary costs.As the car was purchased on PCP, I have also copied in the finance compay. Please treat this as a complaint that I am entitled to escalate to the finance company if this is not resolved quickly, and I will do so if needed. If the matter is not satisfactorily resolved, I will also consider escalation to the Financial Ombudsman Service after the finance provider has had the opportunity to respond.In addition, given the length of time this has been ongoing and the repeated chasing required, please confirm what goodwill compensation you are offering for the prolonged disruption and reduced use of the vehicle since November.Please acknowledge receipt of this complaint and confirm who is handling it. I would like all future updates in writing.Yours sincerely,Christopher Gee

GX25 VZZMy car was booked in today as advised by Audi Assist to bring the car in today 19/2, I said when bringing it in that I will need a car .The service assistant was most patronising ' saying he was being helpful as no guarantees would be made today that I could get a car .I also spoke with the manager Steven , who said that he also could not guarantee a car .There is no way I would have wasted my time going to that garage this morning .To make matters worse I left the garage in my car and guess what the mobility company called me 2 mins on leaving the garage .Your staff were in repeat so unhelpful in sourcing a car for me today , I repeat I would not have wasted my or your time going down there today to be told maybe one in Stirling or Hamilton !Just absolutely poor service or care from your team down there ' they at least could have given me the number to call and I would have liaised with them directly instead you fobbed me off .Absolutely rubbish service from the team at lookers .i repeat the fact they I could have called them directly as they Infact were most helpful .

We had came into the showroom for a test drive and told we couldn’t on that day - very fair as we had had made no prior contact. We were advised someone would call us to arrange a test drive and no one did. My wife then called, same story we were told someone would call us back and never did. She then called again and exactly the same happened. I then called the morning we actually did manage to arrange a test drive - I explained what had gone before and was told someone would call me back within the hour - no one did. I then called again and eventually got through to Jordan who arranged the test drive that day. Jordan was excellent - very helpful and informative. We were between the Q6 etron and a bmw iX. However, the poor experience attempting to arrange a test drive had already somewhat put us off purchasing an Audi. As a result we have opted to order an iX. I would like to reiterate that I could not fault Jordan however, I would suggest that there are processes within this business that require internal review - I would be very surprised if my experience was isolated. You are selling a premium product but unfortunately for me not a premium experience.

The gentlemen was lovely and very helpful

Really helpful staff

Good afternoon,The car is from Glasgow Audi, Hillington Road. I did include the car sales person in the email too, but haven’t heard back from him.ThanksJulie McNultySent from my iPhone> On 16 Feb 2026, at 12:16, Customer Feedbackwrote:>> Good afternoon,>> Thank you for your email.>> We are sorry to learn that you have experienced difficulties with your Vehicle.  >  > Please could you confirm which Lookers dealership this refers to so that we can ensure that it is referred to the relevant team for investigation.>  > Regards>>>> -----Original Message-----> From: Julie Mcnulty> Sent: 15 February 2026 22:31> To: Alan Martin> Cc: Customer Feedback> Subject: SD23 BAU Squeaking breaks>> External Sender: Confirm legitimacy before acting.>>> Good evening,>> The breaks on the car are still making a squeaking noise when breaking, especially when break on an incline.>> As you know I have taken it to Hamilton Audi and they cleaned the rust. I know we have already brought it in and your technician thought all was good, but unfortunately there is still a noise.>> I feel the breaks also jerk when breaking to a stop. It’s almost like an emergency stop.>> I would appreciate if you could test the breaks to find out what the issue is. We can bring the car in tomorrow, if that is suitable?>> Many thanks> Julie McNulty>> Sent from my iPhone