I had to wait nearly 2 months to get the service booked. Having to drive the car with the problem I had reported.

Person on reception was very abrupt, walking away ahead to the car while holding my paperwork behind him for me to have to speed up my walk to grab it off him while he didn't even stop or turn round. I found him very rude. Lewis who was in contact with me through the day however was very pleasant.

Ryan our Service Advisor was very professional, updated both myself & wife. Explained everything clearly. Great service.Dale Hardie.

Yes - the normal wear and tear from lookers was excessive, as one very small chip on the bonnet - normal wear and tear in any car - needs £110 to be resprayed. After over three years of driving the car, the external would not be perfect due to the roads. This has caused me frustration and anxiety. Thus, it would put me off the Lookers lease process for the future. This has certainly dampened down my interaction with the lease process which was otherwise a positive experience. A very frustrated customer.

Would like a copy of audi cam when inspection was carried out

Just want to wait til the APR rate goes down.

Chloe was veryu good and called back when she said would

Nil.

Thank you to Grant and all the front of house staff they are all very professional and courteous.Also the Engineer who kept me up to date via Video during Work.

David was very helpful from the get go, listened to what I wanted right down to specific detail and was able to get me the Audi I wanted within my price range! Amazing service from start to finish!