I have been a customer to Audi Hillington for well over 20 years so know it well and I still deal with the same individuals.

great comms

The dealer showroom was freezing cold, for a premium brand like Audi to have a cold showroom with staff in puffer jackets huddled around halogen heaters to get a heat was somewhat distracting, feeling sorry for the staff working in this conditions when they were scraping ice from cars. Not a great “main dealer” Experience

Please find attached a complaint attached regarding a service plan.

I have a service plan for the above Audi and have a service due. I have been advised that the brake fluid change due on my vehicle is not part of the my 'All-In Plan from Audi' Service Plan. There is nothing in the agreement that state this and when I signed up to the plan I was not advised of this or any other essential Service Maintenance items will not be carried out as part this All-In Plan. I am not happy with this as the term "All-In plan" seems to be misleading to customers when taking out this Service Plan. Surely basic serviceable items like fluid top-up or change should be part of a basic car service.

I explained to sales i was deaf so emails were good for me instead of phone, sales sent me 2 cars to look at on tues,left a message on phone couldnt hear it! then canceld my enquiry on wed.did he think i would make my mind up less than 24 hrs about spending nearly £37000 on a car very cheeky!he said he had phoned me a few times and got no answer!!! Whats the use of phoning a deaf man!!! You lost a sale because of that!l told him i would need to see a car before i buy it then test drive it! Pressure sales to a deaf man!!!!!! Do u just give customers less than 24 hrs to make their mind up about a car????? With out a email?

Morven was excellent and spent a lot of time explaining our options

Excellent service from Alan throughout the purchase of the car, the man is a gentleman.

Never returned my enquiry

ear Dealer,Formal Notice of Breach of Contract – Incorrect Specification, Extended Delay & Request for RedressOrder Reference:Vehicle: Audi A5 – Factory Order (Lease)Specified Interior: Silver PearlDelivered Interior: BlackI am writing to formally notify you of a breach of contract arising from the supply of an Audi A5 that does not conform to the agreed specification.The vehicle was factory-ordered and delivered after approximately five months, yet arrived with a black interior rather than the Silver Pearl interior clearly stated on my signed order documentation. This represents a material deviation from the contract.Statutory Rights & Failure to RemedyUnder the Consumer Rights Act 2015, goods must be supplied as described. Where they are not, the consumer is entitled to a remedy within a reasonable time and without significant inconvenience.I have since been advised that no suitable replacement vehicle exists and that I would be required to wait until March for a further factory order. Requiring an additional wait of several months after an initial five-month delay does not constitute a reasonable remedy and results in significant ongoing inconvenience, contrary to my statutory rights. I also pregnant and this has hugely impacted my health with the amount of stress this cause of going back and forth.Responsibility for this failure rests with the supplying dealer, irrespective of whether the error originated at factory or retailer level.Foreseeable Losses & DetrimentAs a direct and foreseeable consequence of this breach, I have incurred substantial detriment, including but not limited to:Disposal of my previous vehicle in reliance on the agreed deliveryCancellation of motor insurance arranged for the new vehicle, this has still not been refunded despite evidence sent.Loss of earnings / annual leave taken to attend deliveryA hard credit search undertaken for the lease agreementNotification that a further credit check will now be required, with potential adverse impact on my credit profileProlonged uncertainty and inconvenience arising from the absence of a suitable replacement vehicleConsiderable distress and disruption during pregnancy, at a time when such stress is particularly inappropriateThese losses flow directly from your failure to supply the vehicle as contracted and would be considered recoverable consequential losses in the event of formal dispute resolution.Request for Reasonable RedressIn order to resolve this matter promptly and without escalation, I am seeking reasonable financial redress in the sum of £2,000, reflecting:The cumulative inconvenience and time lostFinancial disruption and administrative burdenCredit impact and risk of further searchesThe extended delay now imposedDistress and disruption caused by the breachThis figure is put forward as a proportionate settlement and an opportunity to resolve the matter amicably. I am open to considering an alternative form of redress (such as a lease cost adjustment or equivalent financial remedy) provided it reflects the above detriment in full.Deadline & EscalationPlease provide a substantive written response within 14 days of the date of this letter.If this matter cannot be resolved within that timeframe, I will proceed to escalate the complaint to:Audi UK Executive Customer RelationsThe Motor OmbudsmanThe Financial Ombudsman Service (in respect of the lease agreement and credit impact)I also reserve my right to pursue recovery of losses through the Small Claims Court without further notice.I trust Audi will wish to resolve this matter swiftly and in a manner consistent with its customer service standards and legal obligations.