Still no correspondence from previous email ticket number 88584311

vehicle was in last year (22nd May) for inspection and brake pads and discs and front tyre were highlighted as needing to be done, was invoiced and recorded as being changed (11th June) but has had the vehicle in for MOT last week (8th June) at Audi Hamilton to be advised that discs need changed again and this has brought to light that even though they were invoiced they had not actually been changed last year

Reserving process was smooth. Sales consultant was friendly. I didn’t feel that Lookers worked hard enough to secure the deal- for example, by offering sweeteners on free servicing etc- compared to the competition.

Hello teamWe received a letter on 20th May to advise of an urgent safety recall on Ms Brown’s car, regarding her brakes. We have since tried to get an appointment at the earliest to have this fixed with various Audi Services in Scotland only to be told that the earliest appointment is on the 16th July, and told to ring back regularly in case of cancellations. Ms Brown has therefore been without her car for a month already, and after attempting to call again today for said cancellations, it looks like she will need to wait another month again with no car before this issue will be resolved.For a company such as yourselves we believe this falls short of the luxury service expected for such an expensive car, especially when it is purchased on audi finance and is currently unusable. Please can you advise how best you can compensate?Kind regardsKatie

I am writing to raise a formal complaint regarding the failure to properly prepare my Audi Q2 before delivery, and the way my initial concerns were handled.I have been an Audi customer for many years and chose to remain with the brand because of the trust I have always placed in Audi and the standards I expected from both the product and the service provided. Unfortunately, my experience with this vehicle has fallen far below those expectations.From the day I collected the vehicle, it did not feel right. The ride was excessively stiff, every bump in the road was noticeable and, as time went on, a clunking noise developed. I raised these concerns with the salesperson shortly after taking delivery and was reassured that this was simply because the car was new and that it needed time to settle.At the time, I also met with the salesperson to discuss my concerns and, rather than investigating whether there was an underlying issue with the vehicle I had just purchased, alternative vehicles were suggested which would have involved additional cost to me. I had already made my budget clear when purchasing the car and did not consider it reasonable that I should incur further expense when I was raising concerns about the vehicle I had only recently taken delivery ofTrusting the advice given, I continued to drive the vehicle. However, two months later, with the problem persisting, I contacted Audi Assist. I was then informed by the attending mechanic that the transport blocks had not been removed before the vehicle was handed over to me and that damage had been caused as a result.I find this wholly unacceptable. A new vehicle should have been correctly prepared before delivery and such a fundamental oversight should never have occurred. Equally disappointing is the fact that I reported my concerns at an early stage and they were dismissed, resulting in me continuing to drive a vehicle which, as it turns out, had not been properly prepared from the outset.While I appreciate that the vehicle is currently being repaired and that a courtesy car has been provided, I want it to be absolutely clear that allowing these repairs to proceed does not constitute acceptance that the vehicle was supplied in satisfactory condition, nor do I waive any rights available to me under the Consumer Rights Act 2015.I would therefore request-A full written explanation as to how this situation occurred. A copy of the workshop report detailing the damage identified and the repairs carried out. Written confirmation that the vehicle has been fully restored to manufacturer specifications and that there will be no long-term effect on the suspension, steering, ride quality or overall integrity of the vehicle. Confirmation of what steps Audi intends to take to acknowledge the inconvenience, disappointment and loss of confidence this situation has caused.I have always associated Audi with quality and attention to detail, which is why this experience has been so disappointing. I placed my trust in your dealership when purchasing this vehicle and relied on the advice given when I first raised concerns. Had those concerns been properly investigated rather than dismissed, I would not have continued driving a vehicle that had been incorrectly prepared from the day it left the dealership.I sincerely hope this matter can be resolved appropriately and that my confidence in the Audi brand can be restored. However, I reserve all of my rights in relation to this matter and will consider further action should that prove necessary.Yours sincerely,Charmaine Yaffe

I want to pass on my feelings of satisfaction to the sales person, Alan Martin, who looked after my enquiries recently. From start to finish he owned every aspect of my enquiry to ensure I was completely satisfied. Nothing was too much trouble, and I understood every aspect of the transaction. He is a credit to your organisation and will ensure I contact your dealership first at the time of my next enquiry. If you have merit awards as part of your incentive package for your team members, I would strongly recommend Alan to receive one.

Poor customer service, we were told that we only had 15 mins for a test drive and it can take that long to get out of Braehead due to traffic. Complete lack of interest or hospitality from staff.

Quick response

Mike was so very helpful we will definitely come back.

Very good overall, but as i waited for three hours, i was a bit dissapointed that there was no newspapers available, or there was no television showing even the news. The waiting area has been moved across the floor and is not as good.