Disappointed with very poor trade in price for my current car.Two different salesmen phoned me - unprofessional as the second had no idea I had been dealing with the first salesmsn.

I’m still waiting on info of Q2 availability

Contacted by audi for a test drive. Confirmed by central team then cancelled by Glasgow branch as car wasn’t ready. Also pushed me for a deposit as thats the only way I would be allowed to test drive. You don't by audi’s first ever hybrid RS5 without driving it first. BMW let me drive the new M5 same day no issues.

Requested a query online about a particular car twice over a few days and received nothing back.

Dear Sir or Madam,I write to complain about the lack of availability of the above having to book an appointment in early July but nothing being available till November in or near to Glasgow Audi.I’m lost for words as to the poor customer care. This type of care would make you think twice about buying an Audi.I would like this complaint to be shared with Glasgow branch and Audi themselves.I look forward to hearing from you.RegardsGordon Bruce6 Lennox Drive,Newton MearnsGlasgowG775GECar - G5RGB

I feel I have been misold with a low mileage deal when I was told at rhe time it didnt matter when I said we did 8000 miles per year and you put 6. Sales rep we spoke to about a new car bad attitude didnt want ro know when I mentioned I waa retiring next year and needed to keep payments low. Would not go to Lookers after this experience

Excellent staff but did not find a car that really suited

Quick response to my initial query and follow up when I asked about a test drive. Efficient and courteous at all times.

Very happy with service

No visual presentation of offers, no calculations advised on A1. No follow up on July dealership and manufacturers contributions on new A1 packages coming available now.