Communication not the best, was asked to come in first a review, agreed a date, came in and salesman not prepared and had no idea of previous cars etc, Quick Look around system, was offered car I didn’t want so told will keep name and requirements in a book, not heard a word since, previous salesman who sold current car was excellent in all departments, not the best this time around.

Chris was professional in his manner and his thoroughness in explains our enquiry.

Brian we spoke to, explained all about buying a new car from your company. It was only an enquiry, but he took time to explain everything to us. We are now going to buy a Audi, mainly because of his thoroughness.

Emailed you.Detailing deposit, model I want, just not sure of trim.But req heated seats.Wanted figs.Got email saying, did I want to see a car?No I don’t. Read the question. I wanted figs and what trim had heated seats. Anyway, I’ve bought a car now from AC. 47k. So maybe if you listen to what people are asking you, instead of just trying to get people into branch, you’d get a few more sales.

Very slow at responding to query and also generally slow with getting back in touch

I had contacted Audi a couple of times after I got the car as I think there’s a problem with the front sensors- is that something that could be covered under warranty? I didn’t hear back but your email reminded me to check.Thanks for any guidance

Good communication, clear information and well presented.

Calls not returned and quotes not received, followed up myself as was keen on a particular vehicle but again no response. Very disappointing.

After being told your car was immaculate inside & out, then to be told it had no equity after valuation - very very disappointed!!!!

I am writing to complain about the service my wife and I have received from Glasgow Audi in connection with the purchase of a Q3 Sportback (original registration number DF24 ZJO, now registration number V90 MMC).We had purchased an Audi A4 from the Hillington, Glasgow showroom in 2014 and had been very impressed by the pre and post sales support provided. Therefore, in May 2025 we visited that showroom again to view what nearly-new Audi Q3 Sportbacks were available. We were approached by a salesman, namely Alan Martin, and discussed vehicle availability with him. We then took a test drive of a blue Q3 that was on-site and afterwards expressed our interest in the vehicle.Our plan was to trade-in a 2 year old Honda HRV with the balance being a cash payment. We proceeded to negotiate a trade-in price for the Honda with Mr Martin. However, we were not satisfied with the trade-in figure he was offering and were considering leaving the negotiation. Mr Martin asked us to wait and he went to the upper floor of the showroom to check if any more could be added to the trade-in figure being offered. On his return he told us he had spoken to his manager but the trade-in amount could not be increased, however an additional 1 year's warranty to the 2 years that remained on the vehicle was offered and, in addition, GardX coating would be applied to the Q3 at no cost to us. On the basis of his two additional offers we agreed the deal and proceeded with the purchase of the Q3. It was agreed that we would collect the car on Friday, 16 May 2025.As agreed, we went to the showroom on 16 May to collect the car. Before leaving the showroom my wife asked him for paperwork with information about the GardX coating and how it should be maintained. He replied "You don’t need paperwork. You just wash the car with normal car shampoo.” Being an employee of a company such as Audi we assumed he was a trust-worthy individual so had no reason to doubt this. He then referred to the My Audi app explaining what it provided.At the end of June we checked the My Audi app and discovered that only the 2 remaining years of the manufacturer's warranty was showing. My wife telephoned the Hillington office and the lady she spoke to checked the details and said that only 2 years were showing on her system too. My wife then emailed Alan Martin about this and asked him to provide us with confirmation of the additional 1 year that had been agreed as part of the sale. Seven days later there was still no reply to our email so my wife telephoned Glasgow Audi. The lady she spoke to said Mr Martin was with a customer but took my wife’s phone number and said he would call her back. To date he has failed to reply to our email or telephone call.On Monday, 18 August I was washing the Q3 and noticed small marks on various parts of the paintwork that hadn’t been there when we purchased the car. My wife telephoned Glasgow Audi that same day and was transferred to the Body Shop. She explained the issue and was told to bring the car to the Body Shop and someone who have a look at it.My wife took the car there the following day, 19 August, where it was checked over by David Kirkwood, Vehicle Damage Assessor. He told her that he was surprised by the marks on the paintwork given the age of the car but couldn’t identify what caused them. My wife asked him if he could confirm that the car had been coated with GardX. Following his examination he said he did not think the coating had been applied, and that a sticker would have been affixed to the vehicle if this had been applied. No such sticker was present. Mr Kirkwood took various photos of the paintwork and submitted a claim to the Warranty Department for the damage. My wife regularly checked the position with Mr Kirkwood, who was always very helpful, and finally on 24 November we received an email from him advising that the damage would not be covered as the Warranty Department were of the opinion that it was due to “external influences”. No explanation was given as to how they had reached that conclusion based on a few photographs; no cost to remedy the damage was provided and no explanation as to why it took the Warranty Department 14 weeks to come to this conclusion were given. I expected a more detailed and supportive response from a prestige car manufacturer such as Audi.COMPLAINTThe main points of my complaint are:-1. That the salesman misled us during the sale negotiation by offering extras that have not been provided; these beingo The additional 1 year’s warranty; ando The GardX coating.2. Had GardX been applied, as agreed in the sale, it would have offered some protection to the paint work and the damage may not have occurred. Marketing materials for the product state that it “resists adhesion ..….. and is designed to resist dirt, grime and environmental pollutants, including road salt and traffic film, which helps prevent iron particles from bonding strongly with the paint.”3. The presales service provided by the salesman was misleading; unprofessional and unacceptable from a prestige car company like Audi;4. The post sales service provided by the salesman has been very disappointing; not replying to emails or returning calls to discuss this issue.5. The overall service provided did not meet the standards we expected from Audi.REMEDY SOUGHTIf the coating had been applied it is likely that the faults to the paintwork would not have occurred by “external influences". Accordingly, we are seeking the following resolution to our complaint:-1. That work to remedy the damaged paintwork be carried out at no cost to us;2. That the GardX coating then be applied to the vehicle; and3. The additional 1 year’s warranty applied.I am extremely disappointed in the way this car sale was carried out and the dismissive way in which the warranty claim was handled by that department. I look forward to hearing from you as soon as possible.Yours faithfullyMatthew McCaffary19 Overtoun AvenueDumbartonG82 1BYemail: mccaffary@blueyonder.co.uk