No one contacted me!

Good afternoon,I am contacting you in relation to my Audi TT which I purchased from your showroom in 2022.Upon my purchase I received one key and was told the spare would be ordered and I would be contacted upon its arrival. I have never received any correspondence to advise a key was ready for my collection.I have attempted over the years to contact you in relation to the same and have been told various answers dependant on who I am speaking with. Most of the time I am told I will be contacted by someone else. I have also attended in person but nothing was ever resolved and I have not been contacted.The salesman who sold me the vehicle, a Mr James Reid I believe no longer works at the Glasgow showroom.I would be grateful if I could be contacted to have this long-term issue finally resolved.Kind regards,Millie Macartney

Good AfternoonI purchased my vehicle an Audi Q2 brand new and with cash in June 2024 at the same time I took out several policies one of them being a fixed service agreement number 0000440164133573 and my home address is 4 Woodfield Avenue Bishopbriggs. My car is linked to my phoned and I have attached a screen print that details when my oil change and inspection is due.Two days ago I had an alert on my car that indicated that my oil level needed to be checked and when I phoned Audi service to arrange to have this looked at I was advised that my car had been due a service in June this year and as this had not been done then potentially my warranty would not be valid. This call was made at around 9.20 am on Tuesday 4th November and a later call at 12.15 and as your calls are recorded all of the details of the calls I made will be available to you. I explained that I had a service agreement and that I had not been contacted regarding a required service I was then advised that as the service call centre in Glasgow had closed this year and all matters were now being dealt with by Newcastle that any notification had been switched off and hence the reason why I had not been notified. I then asked the following two questions:1. Surely all information would have been transferred when the call centre in Glasgow closed or did they just turn off the lights and close the doors and switch everything off, and if that was the case which seems ridiculous why would I have to be penalized for that? I entered into a contract for fixed servicing which I pay for every month.2. Why does my onboard computer indicate that my car is not due an oil change until April 2026 and is not due an inspection until May 2026.Re the first question I was advised that the answer was unknown as there was no previous information available ( as the Glasgow Service centre had been transferred to Newcastle) and that information was no longer available to view and that as my car had not been serviced this year then if there was anything untoward found during the oil check then potentially my warranty was invalid (I was put on hold while this point was checked and clarified).Re the second question I was advised that the cars come out of the manufacturing process with a two year inspection date and again I asked why then should I be penalized because my car computer is showing possible incorrect information? I was advised it depended on what type of oil they used!I asked why if the car was due a service this year then why the date would not show as 2025 on the onboard computer as surely your technicians would update the computer when an inspection has been done and I was advised that most likely the car had done this itself! Really?I was later contacted by David and while he was understanding of my situation again he could not explain these anomalies and while he recommended that I visit a local Audi dealer to have the oil level checked how the heck was I going to get there without risking ending up with possible no oil at all?I was advised that I could not book my car in until January if I wanted a courtesy car, but as I live alone and the whole point of paying for my policies was so that I did not have to worry about my car and its maintenance I had to take an appointment in two weeks hence Wednesday 19th November and I would also mention that there are no public transport links from Audi at Hillington and I have no way to get back home and get to work that day so will have to sit and wait for it to be ready.I also contacted the Financial Services Department and they have confirmed my ongoing fixed service plan and I then suggested that what’s the pint in having it and asked for my money to be refunded as the contract was taken out for a fixed service plan being a two year plan which is exactly what is shown on my onboard car computer! If my warranty is potentially going to be affected as previously advised why on earth would I continue to go back to Audi when I can ask for my money to be refunded and go to a local garage?I await your comments and advice regarding this matter.Kind regardsMary McArthurGood AfternoonI purchased my vehicle an Audi Q2 brand new and with cash in June 2024 at the same time I took out several policies one of them being a fixed service agreement number 0000440164133573 and my home address is 4 Woodfield Avenue Bishopbriggs. My car is linked to my phoned and I have attached a screen print that details when my oil change and inspection is due.Two days ago I had an alert on my car that indicated that my oil level needed to be checked and when I phoned Audi service to arrange to have this looked at I was advised that my car had been due a service in June this year and as this had not been done then potentially my warranty would not be valid. This call was made at around 9.20 am on Tuesday 4th November and a later call at 12.15 and as your calls are recorded all of the details of the calls I made will be available to you. I explained that I had a service agreement and that I had not been contacted regarding a required service I was then advised that as the service call centre in Glasgow had closed this year and all matters were now being dealt with by Newcastle that any notification had been switched off and hence the reason why I had not been notified. I then asked the following two questions:1. Surely all information would have been transferred when the call centre in Glasgow closed or did they just turn off the lights and close the doors and switch everything off, and if that was the case which seems ridiculous why would I have to be penalized for that? I entered into a contract for fixed servicing which I pay for every month.2. Why does my onboard computer indicate that my car is not due an oil change until April 2026 and is not due an inspection until May 2026.Re the first question I was advised that the answer was unknown as there was no previous information available ( as the Glasgow Service centre had been transferred to Newcastle) and that information was no longer available to view and that as my car had not been serviced this year then if there was anything untoward found during the oil check then potentially my warranty was invalid (I was put on hold while this point was checked and clarified).Re the second question I was advised that the cars come out of the manufacturing process with a two year inspection date and again I asked why then should I be penalized because my car computer is showing possible incorrect information? I was advised it depended on what type of oil they used!I asked why if the car was due a service this year then why the date would not show as 2025 on the onboard computer as surely your technicians would update the computer when an inspection has been done and I was advised that most likely the car had done this itself! Really?I was later contacted by David and while he was understanding of my situation again he could not explain these anomalies and while he recommended that I visit a local Audi dealer to have the oil level checked how the heck was I going to get there without risking ending up with possible no oil at all?I was advised that I could not book my car in until January if I wanted a courtesy car, but as I live alone and the whole point of paying for my policies was so that I did not have to worry about my car and its maintenance I had to take an appointment in two weeks hence Wednesday 19th November and I would also mention that there are no public transport links from Audi at Hillington and I have no way to get back home and get to work that day so will have to sit and wait for it to be ready.I also contacted the Financial Services Department and they have confirmed my ongoing fixed service plan and I then suggested that what’s the pint in having it and asked for my money to be refunded as the contract was taken out for a fixed service plan being a two year plan which is exactly what is shown on my onboard car computer! If my warranty is potentially going to be affected as previously advised why on earth would I continue to go back to Audi when I can ask for my money to be refunded and go to a local garage?I await your comments and advice regarding this matter.Kind regardsMary McArthur

Good AfternoonI purchased my vehicle an Audi Q2 brand new and with cash in June 2024 at the same time I took out several policies one of them being a fixed service agreement number 0000440164133573 and my home address is 4 Woodfield Avenue Bishopbriggs. My car is linked to my phoned and I have attached a screen print that details when my oil change and inspection is due.Two days ago I had an alert on my car that indicated that my oil level needed to be checked and when I phoned Audi service to arrange to have this looked at I was advised that my car had been due a service in June this year and as this had not been done then potentially my warranty would not be valid. This call was made at around 9.20 am on Tuesday 4th November and a later call at 12.15 and as your calls are recorded all of the details of the calls I made will be available to you. I explained that I had a service agreement and that I had not been contacted regarding a required service I was then advised that as the service call centre in Glasgow had closed this year and all matters were now being dealt with by Newcastle that any notification had been switched off and hence the reason why I had not been notified. I then asked the following two questions:1. Surely all information would have been transferred when the call centre in Glasgow closed or did they just turn off the lights and close the doors and switch everything off, and if that was the case which seems ridiculous why would I have to be penalized for that? I entered into a contract for fixed servicing which I pay for every month.2. Why does my onboard computer indicate that my car is not due an oil change until April 2026 and is not due an inspection until May 2026.Re the first question I was advised that the answer was unknown as there was no previous information available ( as the Glasgow Service centre had been transferred to Newcastle) and that information was no longer available to view and that as my car had not been serviced this year then if there was anything untoward found during the oil check then potentially my warranty was invalid (I was put on hold while this point was checked and clarified).Re the second question I was advised that the cars come out of the manufacturing process with a two year inspection date and again I asked why then should I be penalized because my car computer is showing possible incorrect information? I was advised it depended on what type of oil they used!I asked why if the car was due a service this year then why the date would not show as 2025 on the onboard computer as surely your technicians would update the computer when an inspection has been done and I was advised that most likely the car had done this itself! Really?I was later contacted by David and while he was understanding of my situation again he could not explain these anomalies and while he recommended that I visit a local Audi dealer to have the oil level checked how the heck was I going to get there without risking ending up with possible no oil at all?I was advised that I could not book my car in until January if I wanted a courtesy car, but as I live alone and the whole point of paying for my policies was so that I did not have to worry about my car and its maintenance I had to take an appointment in two weeks hence Wednesday 19th November and I would also mention that there are no public transport links from Audi at Hillington and I have no way to get back home and get to work that day so will have to sit and wait for it to be ready.I also contacted the Financial Services Department and they have confirmed my ongoing fixed service plan and I then suggested that what’s the pint in having it and asked for my money to be refunded as the contract was taken out for a fixed service plan being a two year plan which is exactly what is shown on my onboard car computer! If my warranty is potentially going to be affected as previously advised why on earth would I continue to go back to Audi when I can ask for my money to be refunded and go to a local garage?I await your comments and advice regarding this matter.Kind regardsMary McArthur

Dear Lookers,AUDI Q5 (VRN SU60DJS – original SG71OXS) – SAFETY RECALL 93ABCHASSIS NUMBER WAUZZZFY8M2132915I am writing to formally raise a serious concern regarding my Audi Q5 50 TFSI e purchased from Lookers Audi Glasgow on the 12th June 2025.On the 8th August 2025, I received an official recall notice, regarding Campaign 93AA/AB referring to a software fix regarding the high voltage battery, that once applied would then allow me to start using an external charging source for the Q5.This was the first time that I had been made aware of the safety issue, noting that the associated risks of “severe or fatal injuries to people inside / outside the vehicle”, referred to in the letter from James Allitt, Head of Aftersales, Audi UK. For the record I had been charging the battery, using an external power source, since purchasing the vehicle, as I was unaware of any risk or safety recall.I believe that the specified recall covers vehicles built between August 2021 and December 2022 and was formally declared by Audi on 20 November 2024 and that UK customers were informed during the period January – May 2025 to “refrain from charging the high-voltage battery” and to continue to do so until the vehicle software fix was made available and the appropriate update completed.This raises a number of questions:1. 1. I was not aware of the safety issue until nearly two months after purchase. Why was this?2. 2. Was I sold a car that was knowingly subject to an open safety recall? Mindful that had I been aware of this, irrespective of any consumer rights, I would not have purchased the vehicle: a plug-in hybrid electric vehicle that cannot be used as intended, and specifically, cannot be charged safely is clearly not fit for purpose. For the record, this issue was not properly represented at the time of sale.3. 3. What impact will this widespread and now highly public issue have regarding anticipated future value of the vehicle?Please treat this as a formal complaint. I look forward to your response.Yours faithfully,David SandersonColonel David Sanderson MBE DLhttps://sanderson-connect.com/+44 (0)7900 892448

Please see the attached detail below following a most unsatisfactory and incomplete visit to Lookers@ Glasgow Audi.I would greatly appreciate hearing from your organisation in response to these concerns.Should you wish me to communicate with another individual within your organisation to provide further clarification as may be required on any of the points raised, please advise.###Yesterday ( Nov 3 ) my Audi Q3 (S1 WDB) underwent it’s third visit to Lookers Audi Glasgow for it's annual service under the servicing agreement signed at time of purchase.At time of booking this present visit we (my wife and I) met service adviser (Callum), who was very pleasant and confirmed the servicing work that you would normally carry out and asked if there were any specific issues that we wanted to raise such that these could be addressed during the forthcoming visit. At present the car has covered c8100 miles and has been ceramic coated all over so we asked that no washing be carried out by LookersWe also mentioned the need for a) an MOT and b) the fact that on all four wheels the centre-caps were displaying signs of distress on small areas of the chrome painted ring on the periphery but nowhere else.Calum clearly advised that a) the MOT was not a problem and would be performed after the service and that it would be carried out at no additional cost as it was covered under the service agreement i.e. no additional charge, and b) that he would ask the appropriate specialists to look at the centre-caps and advise.The car was delivered early (9am) for the service and thereafter we were contacted mid afternoon to come and collect the vehicle. Also, at around that same time, we received an email asking if we would agree to additional work for a) new wiper blades, and b) new centre-caps. This was refused as there was certainly not an issue problem with the wipers as I had used them on the journey into the garage and also that no one had made contact to explain the reason for the centre-cap deterioration issue. Also the charges were, in my view, prohibitive.When we arrived to pick up the car were presented with a bill for the MOT. This was question by us and was followed by discussions with backroom staff who were pleasant but not interested in the fact that we had already had reviewed and had previously discussed the MOT with Callum who had very clearly advised the cost of the MOT was an integral part of the servicing agreement. Also, they were unwilling and/or unable to comment on the centre-cap issue advising us that neither Callum nor the Service Manager, who could make decisions, were at work that day and therefore no progress could be made.I then asked for the name and contact details for Lookers CEO only be advised that Lookers presently had no CEO and Emma Reynolds ( Service Supervisor) provided a contact as being VehicleComplaints@Lookers.co.ukAt that point we paid and left the premises.Visits to Glasgow Audi over previous times have also been problematic and the only reason we were at Glasgow AUDI is because they are convenient to our home in Bishopton rather than Stirling.My purchase of the car 3 years ago was from Stirling AUDI (neighbours to a VOLVO dealer) and after testing both types I believed the AUDI was the better car. I have had many Volvo vehicles.Stirling AUDI got my order and in fact were superb to deal with ; it was not until sometime later that I discovered they were an integral part of Lookers. My fault no doubt and perhaps I should have taken the car to Stirling for the servicing work etc.As a Professional Engineer and Consultant background and given my previous dealings with Glasgow AUDI I should perhaps have known better !!!However, lessons learned even at my age.I would greatly appreciate a response (and, please not another email from Lookers Glasgow, which I just received) asking me to award them 5 Star for an outstanding customer experience. Yes it was outstanding for all the wrong reasons.With kind regards – W D Blackburn

Dear sir / MadamIam have issues with my Q4 e tronHad same problems in February and RAC came out and replaced the 12v battery.. and as the email below with all the issues was ok .. but they’ve reappeared and I’ve reached out to RAC which they’ve guided me to the Audi Glasgow dealer ..I went in on Monday midday with the issues abs still couldn’t get through to the girl who seen me who told me it isn’t an emergency.. but those problems are happening all the time . I felt as if they couldn’t get me out the showroom quick enough.. I must say I told her I needed my key fob replaced and that was done .. but just didn’t want to listen about my issues..I emailed the Audi Glasgow Sunday and had to go into the dealer on Monday .. hadn’t even read the email I sent to them .1st I can’t turn my heating unless am in the car .. can’t turn it on from the app .. at times I can’t get into the car or lock the car .. keyless entry not working .. I’ve got to sit in my car if I’ve got to charge my car from 80% to 100%..dash freezing at times when car is cold ..I want to complain about this situation they way this is been handled.. the girl told me they’ll book me in but it will be 30th December.. that’s not good enough when those issues are happening daily .I’ve enclosed the email I sent to them that probably havnt read ..thank youAlan Muir07833474694Alan Muir206 Whitesbridge AvePaisleyPA3 3BTA16 MMUDear sir/MadamI had RAC out at the weekend regarding an issue again with my Q4 e tron ..In February this year they came out as I had problems..my keyless entry wouldn’t work .. my dash kept freezing when car was cold .. so I could see nothing on my dash .. mileage ..speedometer.. range ..I couldn’t put my heating / air conditioning on from my app .. like pre heating the car 10/15 mins before you go into it ..it would ny let me charge the car to 80% to 100% unless I sat in the car and adjust the percentage from the car rather than the app ..i couldn’t lock the door until I mucked about with it for 5 mins or so ..so moving forward when RAC came out to look at all those problem in February the replaced the 12v battery and EVERYTHING worked fine again .So this weekend all the above happened again.. RAC came out I told them I think it’s the 12v battery.. they checked and was passed .. all healthy .. but they seen all of the above not working .. so they said it should be going back into Audi for investigation.. maybe’s it’s an update .. or again another new 12v battery.. iam frighten to go out in the car incase those things happen..I need a car through my disability so would like this to be seen Asap .. I’ve called notability and they told me to contact Audi if RAC couldn’t repair the car ..I also need a replacement battery for my fob as it’s completely dead .. no power on one of my keys .I would be most grateful if someone can call and have discussion regarding my situation..I would need a replacement Car .Yours sincerelyAlan Muir07833474694Sent from my iPhone

I didn't contact Audi. Audi contacted myself. Audi do not have an appropriate car I wish to buy and will now be looking elsewhere.

Have always found the staff at Glasgow Audi extremely helpful

We ordered and paid for a replacement key on the 17th of October. I called today as I hadn’t heard anything. I was told that the order had not gone through and it would be at least another week.