The sales person rang at 4.55 to say he had been really busy and would ring the next day. My partner passed the phone to me as it’s me who was considering changing my car. Whilst we discussed models and specs I was told I would receive a call back when he had looked at availability the next day.I gave him my own mobile number and name. To date I have heard nothing whatsoever from Glasgow Audi. I have bought my last 4 or 5 cars from there and never received this kind of response. Perhaps the salesperson was under pressure but it doesn’t take long to send a quick email if that was the case. I’ve continued to look online but haven,t spotted anything but regardless feel disappointed by the lack of interest and follow up.

My experience as a customer was of a high standard as was everything I was looking for

Exceptional

Good communication

The sale assistant Elliott was amazing at helping me, he went out his way to contacting me to ensure I knew all my options available.

An appointment was booked at the Hillingdon branch but when we arrived the branch was not aware of this. The salespersons was aware of our enquiry but not the time of the appointment. So everything was a bit ad-hoc when we got there. A test drive was then arranged for us in a Q2, we weren’t so keen on this so looked to see other options and pricing with the salesperson and we were just directed to the website. The customer service was very poor, there was no further follow up. We since have bought a BMW 1 series.

Great cutomer service, appreciated the time Gillian spent with me.

My wife and I came into the showroom and were greeted straight away by Morven. A good start I thought. Unfortunately after that the interaction went downhill. I explained I was interested in test driving and buying a Q4 or A5. When she heard I was looking for it in Quattro and I explained my budget she lost interest. I was told I couldn’t buy an A5 for what I wanted to pay and that I couldn’t drive a Q4 as she didn’t have a Quattro and the drive wouldn’t be the same. I asked her 4 times and then on the fourth I was allowed to drive a managers Q4. I have never been told three times by a sales person that the excess on the car for the test drive was £500, I’m not entirely sure what she was implying. I showed her an A5 on the approved used Audi website that was in my price range and she didn’t allow me to test drive the car, I have no idea why. She didn’t even prepare a quote for the cars I was interested in. We went back a few days later and dealt with another salesman - I think it was Alan who was excellent and drew up prices, told me about incentives. Unfortunately on reflection the first experience completely put me off dealing with Audi Glasgow. I’ve since bought an A5 at my specifications at the price I explained to from another dealer.

Had no interest in selling me a car! The one I wanted was sold and I was offered no alternative… just told to have a nice weekend

Whilst the Thomas Donnachie was extremely helpful, the car that I was looking at wasn't the right one for me. I would certainly look at Lookers again for a car.