Made the appointment on arrival had to wait 30 mins as someone else had came in

Very helpful and not push

Dear Sir or Madam,I am writing regarding work carried out to my vehicle on 21 May at Glasgow Audi.I initially raised this complaint directly with Glasgow Audi and was assured by Mr Bailiss that the matter was being investigated. However, it has now been almost two weeks since I last received any response, which has added to my dissatisfaction with the way this complaint has been handled.My complaint concerns the advice I was given following my vehicle's MOT inspection.I was informed that my vehicle had failed its MOT due to a broken coil spring. I specifically asked whether I could drive the vehicle away from the premises and was advised that doing so would leave me liable to prosecution. It was on the basis of that advice that I felt I had no option but to authorise the repair at your premises.At no stage was I advised simply that the vehicle was considered unsafe or that driving it was not recommended. Instead, I was left with the clear impression that driving the vehicle away would expose me to legal and insurance consequences, despite the fact that the vehicle still held a valid MOT certificate at that time.Having since researched the matter further, I do not believe the situation was as clear-cut as it was presented to me. Had I been provided with balanced and accurate information regarding my legal position and the options available to me, I would not have authorised the repair to be carried out by Glasgow Audi.I have since obtained a quotation from another garage located close to your premises for the same repair at a cost of £226.00. In the circumstances, I believe it is reasonable to request reimbursement of £361.92, representing the difference between the amount charged by Glasgow Audi and the alternative quotation I have obtained.I left your premises feeling extremely dissatisfied with both the advice I was given and the price I was charged. I remain disappointed by both the original handling of the matter and the subsequent lack of communication in response to my complaint.I would appreciate a full response to the issues raised and confirmation that my request for reimbursement has been properly considered. If this matter cannot be resolved satisfactorily, I will have little option but to pursue it through the appropriate alternative channels.I look forward to your prompt response.

Made to feel like I was an inconvenience.

Chris answered my questions and gave me the information I wanted.

I am writing to formally lodge a strong complaint regarding the shocking after-sales service I received today, and a worsening mechanical issue with my Audi Q2.Following our previous discussion, you asked me to bring the car back to the dealership today. It was supposed to be fully checked and cleaned. However, my experience today was completely unacceptable.1. Unbelievable Cleaning Failures (Washed 6 Times In Total)The level of service from your valeting team is honestly shocking. This car has now been washed a total of 6 times, and it is still not completely clean:On Collection Day: The car had to be wiped and washed 3 times because your team kept leaving rubbish and sticky stains behind.Today (After Your Promise): When I arrived today, the stains were still there. I had to reject the car again, and your team had to take it back in to wash it another 3 times.Your salesperson even tried to tell me the stains were "wear and tear." However, I clearly told your team that if these stains could not be washed off, I would be very unhappy and completely dissatisfied with this purchase. Only after I expressed my deep dissatisfaction did your team finally manage to clean the major stains off.This proves that the stains were never permanent and your team just did not do their job properly from the start. They wasted my time and made me inspect the car 6 times. Even though the major stains are now gone after the 6th wash, there are still several small stains left on the car that they missed. The after-sales service here is practically zero.2. Severe and Worsening Brake NoiseRegarding the brake noise, your team claimed it was just because the car had been sitting idle for a long time and told me to just keep driving it.I have now driven the car more, and the issue is actually getting worse. The brakes are getting louder and louder, making a horrible noise just like a bus. Even though this is a used vehicle and not a brand new car, I absolutely do not expect to experience this kind of unacceptable noise from an Audi Approved used car. This is a clear mechanical fault that your team failed to properly check or fix before handing the car over to me.My Demands:Professional Cleaning Compensation: I have zero confidence in your valeting team. I will take the car to an independent professional cleaner to remove the remaining small stains, and I expect Glasgow Audi to cover this cost.Immediate Brake Repair & Courtesy Car: You must arrange a proper technician to inspect and fix the brakes permanently. Because the noise is worsening and completely unacceptable, you must provide me with a courtesy car immediately while my vehicle is being sorted.Final Warning on Rejection: Please note that if this brake noise cannot be completely fixed and resolved, I will not keep this vehicle. I will exercise my legal right to reject the car and return it to your dealership for a full refund.Please contact me via email as your primary method of communication, as I am worried I might miss your phone call. I expect a prompt email response from the management regarding this terrible experience.Yours sincerely,Lik Kan

Dear Elliott Townsley and the Customer Service Team,I am writing to formally give notice that I am cancelling my vehicle order (Enquiry No: 8418975) for the Audi Q3 Sportback under my statutory rights as a consumer for a distance contract, as detailed in Condition 6 of the Lookers terms. Please confirm cancellation of the order and the refund of my £642 deposit.Customer Name: Mrs Siddrah NawazEnquiry Number: 8418975Vehicle Ordered: Audi Q3 Sportback 1.5 TFSI S Line 5dr S Tronic (Pearl - Arrow Grey)Date of Agreement: 03/06/2026I am writing to formally give notice that I wish to cancel my order for the above vehicle and withdraw from the associated Personal Contract Purchase (PCP) finance agreement with immediate effect.As all documents were signed and concluded remotely via electronic communications (email) on June 3, 2026, and I have not yet taken physical delivery of the vehicle, I am exercising my legal right to cancel under the following terms:1 Distance Contract Cancellation (Vehicle Order): In accordance with Condition 6 (Additional Right of Cancellation where the sale is a "distance sale") of the Lookers Standard Terms and Conditions of Contract attached to my order form, I am invoking my right to cancel this contract. As delivery has not yet taken place, I am well within the permitted 14-day cancellation window.2 Withdrawal from Finance: I am also exercising my statutory right to withdraw from the regulated PCP credit agreement arranged via DSG Finance / Volkswagen Financial Services within the 14-day cooling-off period.Deposit Refund & Part-ExchangePer Condition 6.4 and 6.5 of your terms, please arrange for a full reimbursement of all payments received to date. This includes the £642.00 deposit paid via Mastercard (Receipt Reference: 100190074130) on my account. Please credit this back to the original payment card within the standard 14 days.Furthermore, as this agreement is now cancelled, my part-exchange vehicle (Audi A1 Sportback, Registration: OE62RZC) will no longer be transferred to you, and the hand-over scheduled for June 4, 2026, is officially cancelled.Please reply to this email within 24 hours to confirm receipt and to acknowledge that both the vehicle order and the finance agreement have been successfully cancelled.Thank you for your prompt attention to this matter.Yours sincerely,Mrs Siddrah Nawaz

I’ve been a loyal customer to Glasgow Audi, and love my Q5, only thing is I don’t use it as much as I once did so was thinking of purchasing a smaller petrol car but can’t make up my mind to do so losing my Audi Q5.

Some time early in May 2026 I called lookers Audi Glasgow regatding a problem with my Motobility Audi Q4 e tron ,the car ,the charging programmer would not go beyond 80% on the sliding scale of charge required.I spoke to a member of staff in the service team and clearly explained what the problem I was experiencing.I was told by this person that the car required a software update to remedy the problem,however i would not ge this done until Friday 5th June at the earliest.I booked the appointment .I brought the car in on Wed the 3rd June and again explained the reason for my booking.I subsequently received a progress update following a health check by Jade a technitian on the following day , who said I needed a new front tyre,which was authorised by Motobility and that the software issue would be attended to on that day.I was contacted on Friday and told the car was ready for collection and the work had been completed.When I picked up the car ,as I was leaving I opened up the charging screen, and found the charging would still only go to 80%.I returned to service reception and the technician handling my service visit came out and confirmed that the fault was still there and that tge software update had nothing to do with my origional reported fault.I m clearly very in unhappy with the standard of service at this Audi branch,I fail to understand why the fault I clearly reported was not rectified ,while your health check resulted in fitting a new tyre .I asked the technician to arrange for the car to be booked in with priority ASAP and to supply a courtesy car.I have heard nothing since Thursday ,which I find astonishing for a high endBrand such as Audi .I was planning a trip this week to the borders but the restricted milage range now makes the journey impractical.Please contact me by return with an an explanation of this poor customer experience and your intentions regarding remedying the situation

Poor, dismissive when querying about used Audi’s. I will not name the sales consultant as not worth it. We were advised they would call next day however no call. My wife called, no call back. My wife sent a complaint to Audi , no response. I will not return to Audi.