Sales person called. I was busy and asked him to email. He didn’t

I was told on the phone about the great deals on new Audi A1, I had explained that my car probably still had about £2K negative equity. I was advised that you would look at it to build in with the new car deals. I was told I’d get a call back within an hour, I received an email before you closed saying system is down. I had to wait another 2 days to get information, I was told I’d need to pay negative equity off and be paying over £399 a month when your website shows otherwise. I explained and sent the link of the website and haven’t had a response. I doubt I’d even look at contacting you again with how poor this service was.

Dear Audi UK Customer Services,I am writing to formally complain about the rejection of a warranty claim relating to my Audi, registration RO73 FYK.Glasgow Audi has concluded that the gateway control unit has suffered liquid damage and has therefore refused to carry out the repair under warranty, instead quoting approximately £1,350.I do not accept this conclusion.I have never spilled any liquid inside this vehicle, nor has it been involved in any incident that would explain this alleged damage.Whilst the dealership states there are “signs of spillage”, no one has been able to identify the substance, explain how it reached the gateway control unit or provide evidence that this damage resulted from customer action rather than another cause.As a result, I do not believe it is reasonable to reject my warranty claim and hold me liable for the repair without establishing how the damage occurred.I am therefore requesting that Audi UK carries out an independent review of this decision before I am asked to authorise any repair.In the meantime, I have asked that all photographs, technician reports, diagnostic information and the affected components are retained.I look forward to hearing from you.Kind regards,Danielle McMenamin

Initial sales person was good, finance wasnt approved - underwriters unwilling to speak direct to customer (also still waiting on them to confirm why they have refused in writing) spoke to 2 of the business managers the last phone call I had with the second one, he palmed me off and seemed to not want to speak to me and just wanted me off the phone. He couldn't hang up fast enough.

You have failed to return my deposit of £250. No one responds to my request and I’m beginning to think you are crooks.You have my details so please action immediately. If you think silence to communicats is good customer service you are wrong!

DONT KNOW YET

Having paid refundable deposit of £250’i asked it to be returned by 10am on Friday. The salesman ignored my request whoHad, up to that point been brilliant. I find it unacceptable that it has NOT been returned and I have been ignored. Please send it to my bank account before the end of trading today.

My car was booked for a service (via call centre 0141 565 6300 Option 2 16/6/26 at 14:07hrs ) and as 2 local audi dealerships had no appointments (Braehead or Hamilton) for some considerable time, I was offered Lookers Edinburgh Audi, quite some distance from my home in Greenock. They explained that they only do ‘wait’ appointments on a Saturday. As my service was overdue, I took the appointment for 27/6/26, at 09:30.Having worked early starts all week , this was not convenient to travel some distance from my home in Greenock, however, the car needed to be serviced and I have a service plan.Several days ago (Thur 25/6) , I received a text to check the car in online which I duly did.I arrived at Audi Edinburgh on morning of 27/6 to be told that the service / parts don’t operate on a Saturday and that they are no longer ‘Lookers’.Clearly the position is unsatisfactory and far from the standards I expect of Audi having been a customer for over 20yrs. Vehicle WAUZZZGY5SA002639YT74 BUU.I spoke with the above number again on Saturday 27/6 and they reviewed the call and admitted that their colleague had made the mistake as Edinburgh Audi was no longer ‘Lookers ‘ and hadn’t been for some time.I am now out of pocket for fuel and the time wasted in this needless journey and await your response to this unacceptable situation ,

Looked after well after by Scott and the Team. Would have been 5 stars if I was offered test drive and more info on options.

Staff are always friendly and helpful. Service provided is quick and hassle free.Special thanks to Scott, Danny and Felix, excellent customer service.