Scott from sales teamwas professional and guide me to get the best product

There was no car to test drive and we were told that we would get a call back and never had one.

No email back, I am ready to purchase a car and “Brett” from Glasgow Audi doesn’t email back so we am now going another manufacturer for a car. Clearly not interested in sales. Poor show !!

Hi,Further to an email from you to submit a review, I don't like sending reviews via a third party, however I am willing to send you the following review based on my recent purchase of a new Audi Q2, S Line,S Tronic, 35 TFSI.HistoryI've purchased Audi cars since 2014 and am pleased with their reliability and quality of build - hence the reason for returning each 3-4 years.Car SalesI have purchased from 2 branches - Glasgow and Stirling. I tried Audi Hamilton some years back but was switched off by the salespersons attitude.The attention of sales personnel has been outstanding, having said this, I find Audi paperwork a bit overwhelming.I will keep my comments from this point to my recent purchase.From my first telephone call to the collection of the Audi Q2 the whole service gets 5 stars.As soon as I entered the branch, the impression I received was that this branch of Glasgow Lookers Audi was a professional organisation.The reception staff got me to my contact Mr Chris Connor, who had dealt with my previous sales enquiry in 2025 when I purchased a new A1 for my wife. He gave me the confidence to come back.His approach to selling me a car was professional from start to finish. I should say at this point, I have no connection with Mr Connor outside of Lookers Audi, so my comments are completely genuine and honest.The Sales ProcessMr Connor knows "His stuff" and despite me having purchased the vehicle from him in 2025, took nothing for granted. Questions which I would normally ask were answered during the process.I asked about the height of the vehicle, and he took me to an Audi Q2 in the showroom where I was able to check the car was suitable for me.I highly commend him for guiding me through the whole process to collection of the car, and all being well will return to Glasgow Lookers Audi in years to come.Yours sincerelyRob Dyer

Good afternoon, I am looking to speak to someone regarding a safety recall I had on my Audi TT today (21st April 2026) . I dropped it off at 08:30am with 125 miles of petrol firstly then got a call at 11:07am to collect the car. I collected the car with now 105miles of petrol which is a joke as 20miles of petrol was used and I picked the car up just after 12:30pm , however when I got into my car, after noticing the amount of petrol, I turned it on and it started rolling, I initially thought someone has forgot to put my electronic handbrake on so I put it in gear etc and was sounding fine and everything seemed fine, which I only stay 15 minutes away, however, when I was reversing up my driveway and it’s a slight incline, I put on my electronic handbrake and took my foot off the clutch , however the car then started rolling and almost rolled into my brothers car. I tried it several times and again same issue , it sounded like the car was looking for the bite even though my car wasn’t in gear, I started to panic because each action of foot off the clutch was resulting in the cars handbrake releasing. There was also a hissing noise coming from the backend of the car which I had never heard before. I was about to phone Glasgow Audi to bring the car back in but we have a household AA policy and decided to call them out, they came very promptly , ran diagnostics on the car and established the car had been left in “assembly mode” by your technicians when they inspected the car on the health check and was never taken out the assembly mode resulting in the handbrake error. The AA man managed to clear 5 different faults due to being left in assembly mode. If the AA had not been available, I don’t know what I would of done and I’m obviously dissatisfied and disappointed that Glasgow Audi has done this and not had care or attention on completing something as simple as my safety recall which the fault was totally irrelevant for what the car was initially in for in the first place. I have a screenshot of what the man showed me on his diagnostics on what Glasgow Audi had done wrong if you’d like to see that also, I now do not trust Glasgow Audi as much as I did before due to this issue and lost a lot of faith in them. I look forward to hearing your reply.

I have already submitted a complaint under ticket number 87227390 but have yet to hear back from you.I would appreciate a response

It took 3 weeks to get back to me after our initial chat about what I needed. I picked up my car from Audi Stirling today

Chris Oconner was. Excellent

Dear Audi Customer Relations,Reg: 95TPI am writing to formally raise a complaint regarding my RSQ8 and the wholly unacceptable experience I have endured over the course of multiple serious mechanical failures.To date, my vehicle has been returned to your service centre on three separate occasions for significant faults:1. A loose wheel fault2. A water leak issue3. A complete alternator failure — which is the current, ongoing repairThe alternator fault alone has left me without my own vehicle for an extended period of time. During this time I have been provided first with a Q5 and then a Q7 as a courtesy vehicle. I want to make it absolutely clear that neither of these vehicles is anywhere near comparable to the RSQ8 I purchased — in terms of specification, performance, or the features my family relies upon daily. My vehicle is still in for repair at the moment and the person dealing with my case Scott Ellis has advised the parts arrived however there is a shortage of staff.This is not simply a matter of inconvenience. My child has autism, and I have communicated this on multiple occasions during telephone calls with your team. My child is deeply accustomed to the specific functions and environment of our own vehicle, and being without it is causing him significant distress. Despite raising this and requesting a like-for-like replacement, I have been told I am on a waiting list — which I find wholly inadequate given the circumstances.I am therefore writing to formally request the following:1. Financial compensation for the prolonged stress, inconvenience, and the impact this situation has had on my family — particularly given my child's additional needs.2. A meaningful warranty extension on the vehicle, given the volume and severity of faults that have occurred in what should be a premium, reliable vehicle.3. Clarity on your position should I choose not to accept the vehicle back. Frankly, given the repeated failures and the distress this has caused, I have no confidence in this vehicle. If Audi wishes to retain it, I am open to discussing a full buyback or settlement — because at this point, I do not want it returned to me.I expect a response within 7 days. If this matter cannot be resolved satisfactorily at this level, I will have no hesitation in escalating to the relevant consumer protection and motor trade authorities.Yours sincerely,Mohsena Asghar

This was sent via email on 7 April - still no response:Vehicle - SW24 VNMI am writing to formally raise a complaint regarding the lack of service availability and the absence of courtesy car or vehicle collection options at your branch.This vehicle is supplied through Lex Autolease, and a key factor in selecting both the vehicle and brand was the expectation of a premium level of service—specifically, access to courtesy vehicles or a collection and delivery service when required. This was presented as part of the Audi ownership experience.However, when attempting to book the vehicle in for a routine service, I have been informed that:The next available service appointment is nearly two months away, andThere are no courtesy cars available, nor is a collection and delivery service being offered.This is both unexpected and unacceptable, particularly given the cost of the lease agreement currently being paid by CITB. The level of service being provided does not reflect the premium standard associated with Audi, nor the expectations set at the point of lease.I would like a clear and detailed explanation as to:Why courtesy vehicles are no longer available at your branchWhy a collection and delivery service is not being offeredWhy there is such a significant delay in securing a routine service appointmentMore importantly, I require a resolution. I need one of the following arrangements to be put in place as a matter of urgency:A confirmed service appointment where I can drop the vehicle off and be provided with a courtesy car for the day, orA collection and delivery service from my place of work (CITB, PA4 9RQ)I would appreciate a prompt response outlining how this issue will be resolved.