Disappointed in my cars valuation

I have been a customer to Audi Hillington for well over 20 years so know it well and I still deal with the same individuals.

great comms

The dealer showroom was freezing cold, for a premium brand like Audi to have a cold showroom with staff in puffer jackets huddled around halogen heaters to get a heat was somewhat distracting, feeling sorry for the staff working in this conditions when they were scraping ice from cars. Not a great “main dealer” Experience

I explained to sales i was deaf so emails were good for me instead of phone, sales sent me 2 cars to look at on tues,left a message on phone couldnt hear it! then canceld my enquiry on wed.did he think i would make my mind up less than 24 hrs about spending nearly £37000 on a car very cheeky!he said he had phoned me a few times and got no answer!!! Whats the use of phoning a deaf man!!! You lost a sale because of that!l told him i would need to see a car before i buy it then test drive it! Pressure sales to a deaf man!!!!!! Do u just give customers less than 24 hrs to make their mind up about a car????? With out a email?

Morven was excellent and spent a lot of time explaining our options

Never returned my enquiry

Good communication from salesmen, however should offer best price for trade-in and deal could have been done before Xmas, the suggestion of better price has left it too late to deal with in the run up to Xmas.

In truth, I have previously purchased two Q5's, back to back. A double mistake I'm afraid. With the first one; The salesman didn't bother to turn up to hand over of the car. It was a Saturday Morning. I complained about the lack of basic customer care and received a voucher. The salesman eventually turned up. The first Q5 had a constant velocity joint failure on the right front wheel. This, within weeks of my purchase. Repaired with apologies. This was followed up by the hinge mechanism on the tail gate hatch snapping and leaving me with it half open/shut. It was suggested to me that it may have been my fault. Considering the tail gate is motorised, how could it have been my fault? Further, I was given a courtesy car for several weeks while I waited for my car to be returned. I had personal items in my car which was in your body shop. I was told that tail gate hinges failing was a very common problem and your body shop would see at least one car per week to swap out the hinges. FOR UPGRADED ONES! WHY NO RECALL! By then I had had enough. I was offered a trade in for a replacement. A Black Edition model Q5 was in stock and I was told it was a higher spec than my Q5. It was not. Several items were not on the car compared to mine. When it was time to change my car, Audi was not on my shopping list. I'm sorry if the above seems trivial but when you spend serious money on a "luxury" car things like these are the reasons your company is in the trouble it now finds itself. I had a phone call from one of your sales staff almost begging to come in and buy a car. You emailed me to take part in this survey, be careful what you wish for. If you check my cars service records for the two Q5's I bought, you will see that what I have told you in this survey is accurate. H K Gourley

Good communication at the start re Audi TT but was sold. Email received offering help in the future of needed. Called back but salesman was of ill that next day. Left message with another salesman for initial salesman to contact me to discuss. You've lost one star at the moment due to still no reply. Not sure whether salesman is still off ill but I'll reserve the final star for the possibility he's back but hasn't returned my call.