Car was sold. Unable to find another suitable vehicle however not in any immediate rush

please see scanned attachment for customer complaint

I never had a follow up phone call. I have ordered my new car with another dealer.

Never received a response to an email I sent requesting information about a car I was interested in despite being asked to respond or my enquiry would be closed.

Prompt reply but didn’t have car I was looking for in stock.

Arranged to see a car, turned out it wasn’t at the dealership. Salesperson promised to get back in contact with me, didn’t bother it would seem

Everything was satisfactory with no pressure.

Ignorant staff, unhelpful and slow to respond, would never purchase a car from this dealership based on this experience.

Mobility car which is very much needed as my husband is severely disabled. Car booked on 13/03/26 for service & check tailgate light. Drop car off and go to Braehead shopping. Few hours later get call saying car ready but they need to put it off road as tail gate light is part of brake lights and it’s faulty so they will order part, and car will be ready Monday ….. well obviously this is not an option as I’m stranded in Glasgow and won’t be able to get replacement that quick. So reschedule for 10/04/26. I have to reschedule 3 sets of carers to make this appointment to look after husband which I might add is not easy …… 2 days prior get link to check in, on morning of 10th get link to watch work being carried out then at 8.29am I get a phone call to say “sorry we need to reschedule as this job takes 2 days and we can’t do till 17/05/26” to say I’m livid is an understatement !!!! I told girl this is unacceptable but all she could say was “we tried to call yesterday but got cut off” but they didn’t follow up with the call.Whilst I appreciate jobs takes time I have went from a job that can be done in one day, as they originally stated to now an EIGHT WEEK WAIT AND NOW 2 DAYS !!!!!! I’m just upset as this took some amount of planning and feels like who ever takes these booking didn’t even care to look at job so feel quite let down …….

purchased 15-09-2025, received a warning light on 05.10.2025 car was brand new. Parking assist failure called and spoke wot sales man told the cust the sign was not red it was okay to drive and there were no issues. Called on numerous occasions and been told the car is fine. Roadside out 26.02.26 really bad screeching from the vehicle. driving 01.03.26 again another warning light gear box malfunction no reverse gear. roadside out again guy drove the car no longer than 5 mins and on a jack in the street. fund the transport blockers where still on the car. Road removed the transport blockers so the car could be driven and advised to take into the dealership to get it checked. car back in the garage 03.03.26 removed further transit blockers and there was damage to the strut cover, Code for the gear box they weren't able to quote the code however roadside wouldn't give th code. Dont get listened to and just get fobbed off, been told they would make their self available but didn't carry through.