I am writing to raise a formal complaint regarding the failure to properly prepare my Audi Q2 before delivery, and the way my initial concerns were handled.I have been an Audi customer for many years and chose to remain with the brand because of the trust I have always placed in Audi and the standards I expected from both the product and the service provided. Unfortunately, my experience with this vehicle has fallen far below those expectations.From the day I collected the vehicle, it did not feel right. The ride was excessively stiff, every bump in the road was noticeable and, as time went on, a clunking noise developed. I raised these concerns with the salesperson shortly after taking delivery and was reassured that this was simply because the car was new and that it needed time to settle.At the time, I also met with the salesperson to discuss my concerns and, rather than investigating whether there was an underlying issue with the vehicle I had just purchased, alternative vehicles were suggested which would have involved additional cost to me. I had already made my budget clear when purchasing the car and did not consider it reasonable that I should incur further expense when I was raising concerns about the vehicle I had only recently taken delivery ofTrusting the advice given, I continued to drive the vehicle. However, two months later, with the problem persisting, I contacted Audi Assist. I was then informed by the attending mechanic that the transport blocks had not been removed before the vehicle was handed over to me and that damage had been caused as a result.I find this wholly unacceptable. A new vehicle should have been correctly prepared before delivery and such a fundamental oversight should never have occurred. Equally disappointing is the fact that I reported my concerns at an early stage and they were dismissed, resulting in me continuing to drive a vehicle which, as it turns out, had not been properly prepared from the outset.While I appreciate that the vehicle is currently being repaired and that a courtesy car has been provided, I want it to be absolutely clear that allowing these repairs to proceed does not constitute acceptance that the vehicle was supplied in satisfactory condition, nor do I waive any rights available to me under the Consumer Rights Act 2015.I would therefore request-A full written explanation as to how this situation occurred. A copy of the workshop report detailing the damage identified and the repairs carried out. Written confirmation that the vehicle has been fully restored to manufacturer specifications and that there will be no long-term effect on the suspension, steering, ride quality or overall integrity of the vehicle. Confirmation of what steps Audi intends to take to acknowledge the inconvenience, disappointment and loss of confidence this situation has caused.I have always associated Audi with quality and attention to detail, which is why this experience has been so disappointing. I placed my trust in your dealership when purchasing this vehicle and relied on the advice given when I first raised concerns. Had those concerns been properly investigated rather than dismissed, I would not have continued driving a vehicle that had been incorrectly prepared from the day it left the dealership.I sincerely hope this matter can be resolved appropriately and that my confidence in the Audi brand can be restored. However, I reserve all of my rights in relation to this matter and will consider further action should that prove necessary.Yours sincerely,Charmaine Yaffe

I want to pass on my feelings of satisfaction to the sales person, Alan Martin, who looked after my enquiries recently. From start to finish he owned every aspect of my enquiry to ensure I was completely satisfied. Nothing was too much trouble, and I understood every aspect of the transaction. He is a credit to your organisation and will ensure I contact your dealership first at the time of my next enquiry. If you have merit awards as part of your incentive package for your team members, I would strongly recommend Alan to receive one.

Poor customer service, we were told that we only had 15 mins for a test drive and it can take that long to get out of Braehead due to traffic. Complete lack of interest or hospitality from staff.

Quick response

Mike was so very helpful we will definitely come back.

Very good overall, but as i waited for three hours, i was a bit dissapointed that there was no newspapers available, or there was no television showing even the news. The waiting area has been moved across the floor and is not as good.

Made the appointment on arrival had to wait 30 mins as someone else had came in

Very helpful and not push

Dear Sir or Madam,I am writing regarding work carried out to my vehicle on 21 May at Glasgow Audi.I initially raised this complaint directly with Glasgow Audi and was assured by Mr Bailiss that the matter was being investigated. However, it has now been almost two weeks since I last received any response, which has added to my dissatisfaction with the way this complaint has been handled.My complaint concerns the advice I was given following my vehicle's MOT inspection.I was informed that my vehicle had failed its MOT due to a broken coil spring. I specifically asked whether I could drive the vehicle away from the premises and was advised that doing so would leave me liable to prosecution. It was on the basis of that advice that I felt I had no option but to authorise the repair at your premises.At no stage was I advised simply that the vehicle was considered unsafe or that driving it was not recommended. Instead, I was left with the clear impression that driving the vehicle away would expose me to legal and insurance consequences, despite the fact that the vehicle still held a valid MOT certificate at that time.Having since researched the matter further, I do not believe the situation was as clear-cut as it was presented to me. Had I been provided with balanced and accurate information regarding my legal position and the options available to me, I would not have authorised the repair to be carried out by Glasgow Audi.I have since obtained a quotation from another garage located close to your premises for the same repair at a cost of £226.00. In the circumstances, I believe it is reasonable to request reimbursement of £361.92, representing the difference between the amount charged by Glasgow Audi and the alternative quotation I have obtained.I left your premises feeling extremely dissatisfied with both the advice I was given and the price I was charged. I remain disappointed by both the original handling of the matter and the subsequent lack of communication in response to my complaint.I would appreciate a full response to the issues raised and confirmation that my request for reimbursement has been properly considered. If this matter cannot be resolved satisfactorily, I will have little option but to pursue it through the appropriate alternative channels.I look forward to your prompt response.

Made to feel like I was an inconvenience.