Chris answered my questions and gave me the information I wanted.

I am writing to formally lodge a strong complaint regarding the shocking after-sales service I received today, and a worsening mechanical issue with my Audi Q2.Following our previous discussion, you asked me to bring the car back to the dealership today. It was supposed to be fully checked and cleaned. However, my experience today was completely unacceptable.1. Unbelievable Cleaning Failures (Washed 6 Times In Total)The level of service from your valeting team is honestly shocking. This car has now been washed a total of 6 times, and it is still not completely clean:On Collection Day: The car had to be wiped and washed 3 times because your team kept leaving rubbish and sticky stains behind.Today (After Your Promise): When I arrived today, the stains were still there. I had to reject the car again, and your team had to take it back in to wash it another 3 times.Your salesperson even tried to tell me the stains were "wear and tear." However, I clearly told your team that if these stains could not be washed off, I would be very unhappy and completely dissatisfied with this purchase. Only after I expressed my deep dissatisfaction did your team finally manage to clean the major stains off.This proves that the stains were never permanent and your team just did not do their job properly from the start. They wasted my time and made me inspect the car 6 times. Even though the major stains are now gone after the 6th wash, there are still several small stains left on the car that they missed. The after-sales service here is practically zero.2. Severe and Worsening Brake NoiseRegarding the brake noise, your team claimed it was just because the car had been sitting idle for a long time and told me to just keep driving it.I have now driven the car more, and the issue is actually getting worse. The brakes are getting louder and louder, making a horrible noise just like a bus. Even though this is a used vehicle and not a brand new car, I absolutely do not expect to experience this kind of unacceptable noise from an Audi Approved used car. This is a clear mechanical fault that your team failed to properly check or fix before handing the car over to me.My Demands:Professional Cleaning Compensation: I have zero confidence in your valeting team. I will take the car to an independent professional cleaner to remove the remaining small stains, and I expect Glasgow Audi to cover this cost.Immediate Brake Repair & Courtesy Car: You must arrange a proper technician to inspect and fix the brakes permanently. Because the noise is worsening and completely unacceptable, you must provide me with a courtesy car immediately while my vehicle is being sorted.Final Warning on Rejection: Please note that if this brake noise cannot be completely fixed and resolved, I will not keep this vehicle. I will exercise my legal right to reject the car and return it to your dealership for a full refund.Please contact me via email as your primary method of communication, as I am worried I might miss your phone call. I expect a prompt email response from the management regarding this terrible experience.Yours sincerely,Lik Kan

Dear Elliott Townsley and the Customer Service Team,I am writing to formally give notice that I am cancelling my vehicle order (Enquiry No: 8418975) for the Audi Q3 Sportback under my statutory rights as a consumer for a distance contract, as detailed in Condition 6 of the Lookers terms. Please confirm cancellation of the order and the refund of my £642 deposit.Customer Name: Mrs Siddrah NawazEnquiry Number: 8418975Vehicle Ordered: Audi Q3 Sportback 1.5 TFSI S Line 5dr S Tronic (Pearl - Arrow Grey)Date of Agreement: 03/06/2026I am writing to formally give notice that I wish to cancel my order for the above vehicle and withdraw from the associated Personal Contract Purchase (PCP) finance agreement with immediate effect.As all documents were signed and concluded remotely via electronic communications (email) on June 3, 2026, and I have not yet taken physical delivery of the vehicle, I am exercising my legal right to cancel under the following terms:1 Distance Contract Cancellation (Vehicle Order): In accordance with Condition 6 (Additional Right of Cancellation where the sale is a "distance sale") of the Lookers Standard Terms and Conditions of Contract attached to my order form, I am invoking my right to cancel this contract. As delivery has not yet taken place, I am well within the permitted 14-day cancellation window.2 Withdrawal from Finance: I am also exercising my statutory right to withdraw from the regulated PCP credit agreement arranged via DSG Finance / Volkswagen Financial Services within the 14-day cooling-off period.Deposit Refund & Part-ExchangePer Condition 6.4 and 6.5 of your terms, please arrange for a full reimbursement of all payments received to date. This includes the £642.00 deposit paid via Mastercard (Receipt Reference: 100190074130) on my account. Please credit this back to the original payment card within the standard 14 days.Furthermore, as this agreement is now cancelled, my part-exchange vehicle (Audi A1 Sportback, Registration: OE62RZC) will no longer be transferred to you, and the hand-over scheduled for June 4, 2026, is officially cancelled.Please reply to this email within 24 hours to confirm receipt and to acknowledge that both the vehicle order and the finance agreement have been successfully cancelled.Thank you for your prompt attention to this matter.Yours sincerely,Mrs Siddrah Nawaz

I’ve been a loyal customer to Glasgow Audi, and love my Q5, only thing is I don’t use it as much as I once did so was thinking of purchasing a smaller petrol car but can’t make up my mind to do so losing my Audi Q5.

Some time early in May 2026 I called lookers Audi Glasgow regatding a problem with my Motobility Audi Q4 e tron ,the car ,the charging programmer would not go beyond 80% on the sliding scale of charge required.I spoke to a member of staff in the service team and clearly explained what the problem I was experiencing.I was told by this person that the car required a software update to remedy the problem,however i would not ge this done until Friday 5th June at the earliest.I booked the appointment .I brought the car in on Wed the 3rd June and again explained the reason for my booking.I subsequently received a progress update following a health check by Jade a technitian on the following day , who said I needed a new front tyre,which was authorised by Motobility and that the software issue would be attended to on that day.I was contacted on Friday and told the car was ready for collection and the work had been completed.When I picked up the car ,as I was leaving I opened up the charging screen, and found the charging would still only go to 80%.I returned to service reception and the technician handling my service visit came out and confirmed that the fault was still there and that tge software update had nothing to do with my origional reported fault.I m clearly very in unhappy with the standard of service at this Audi branch,I fail to understand why the fault I clearly reported was not rectified ,while your health check resulted in fitting a new tyre .I asked the technician to arrange for the car to be booked in with priority ASAP and to supply a courtesy car.I have heard nothing since Thursday ,which I find astonishing for a high endBrand such as Audi .I was planning a trip this week to the borders but the restricted milage range now makes the journey impractical.Please contact me by return with an an explanation of this poor customer experience and your intentions regarding remedying the situation

Poor, dismissive when querying about used Audi’s. I will not name the sales consultant as not worth it. We were advised they would call next day however no call. My wife called, no call back. My wife sent a complaint to Audi , no response. I will not return to Audi.

please see attachments for customers scanned complaint

HelloI wish to complain about the manor in which my father was sold this car, as he died from a long term illness just a few weeks later. He was clearly not in a healthy physical state and yet your sales person at Glasgow Audi (Sif Ahmed) sold him a long term agreement when he could barely walk. This is against FCA consumer rules and your duty of care.He was deemed not compos mentis by a doctor a couple of weeks after taking this agreement out, and was unable to walk or stand at this time. My family would like to see the CCTV footage of my father collecting the vehicle as I am sure it will show someone in distress, not that your sales team cared.I expect a swift resolution to this case as we will be handing the car back in the next few days and do not expect any further correspondence or charge for this vehicle. Philips and Cohen advised me that when an agreement is taken out and the individual passes away shortly afterwards, the car is collected and there is no further charge from that point. We expect that to happen here given the short window between these events, and the fact that the Audi salesperson put his commission ahead of empathy and human decency.Please respond with a response to my complaint ASAP.My fathers address is below if you need to look up this case:Colin Renfrew55 Seaforth RoadStewartonKA3 3FHDOB 31/3/1957I look forward to hearing from you.James Renfrew

Dear Sir/Madam,I am writing to formally lodge a complaint regarding the unacceptable condition of my Audi Q2 upon collection from Glasgow Audi, as well as a serious safety issue I discovered after driving the car.1. Poor Cleanliness and Shocking ServiceI explicitly requested that the vehicle be thoroughly cleaned before collection. However, the handover experience was very disappointing:First Attempt: The car was not washed properly, and there was still rubbish left inside.Second Attempt: At this point, I explicitly told your team to do a full check of the entire car and clean everything properly. It is not my job as a customer to inspect the car bit by bit and tell them where to wipe.Final Handover: Despite my clear instruction for a full check, your team failed again. I discovered sticky stains on the other side, and after driving away, I found several more dirty stains on the car.2. Serious Safety Concern: Brake Noise (URGENT)More importantly, since driving the car away, I have noticed an unusual noise coming from the brakes every time I use them. This is a major safety concern for a car that has just been sold and handed over by an official Audi dealership.As an Audi customer, I expected a premium and safe vehicle. Instead, the service level was unprofessional, and the mechanical safety of the car is now in question.I request that you contact me immediately to arrange a safety inspection for the brakes and to resolve the cleaning issues. I also expect an explanation and appropriate compensation for this terrible experience.I look forward to your immediate response.Yours sincerely,Lik Kan

I sent you an email last week on 22/05/2026 requesting for the refund of my £500 deposit.Please let me know the required process and the expected timescale for receiving these funds. Thank you for your assistance and understanding, and I look forward to hearing from you.