The sales man Gary conn was very helpful

Good customer service

Nice and professional

Vehicle Reg: WG18DAU purchased by my daughter, Kirsty Daly, in December 2021.As her father, I am in the process of disposing of the vehicle, on her behalf, after her recent relocation to Hong Kong.Unfortunately, while attempting to establish a full service history, in advance of sale, I discovered that there is no record of any services being completed between May 2018 and November 2021, despite the vehicle having covered circa 35000 miles during this period.By way of background, I would confirm that Kirsty is a senior lawyer, working in international banking. She purchased the vehicle on her return to the UK, from the USA, as a runabout, but, as much of her time has been spent in London & overseas, she has covered less than 15000 miles, in the last four years.

I brought my car in to be serviced and have a repair undertaken on the adaptive cruise control sensor/camera after a minor accident where the sensor had become detached from the bumper on 17th May 2024.The garage charged me to remove the bumper and refit the sensor which was reasonable but then informed me they were unable to get the sensor to reset and function as expected. I was then advised that there would be significant work required to dismantle the front of the car and trace all the wiring to find the fault. Although I wasn't given a formal quote I was advised that this would be in the region of £1500 for the work required, with no guarantee of finding the fault. I did not have available funds so refused the repair at this stage, and felt this cost was quite high.I then drove the car without the safety features that the sensor provides for almost 2 years.When the car was due a major service in March of this year, I elected to have this carried out at my local Arnold Clark Garage (Crow Road) to have a second opinion on the issue.They once again confirmed that the sensor would not reset, and would need to charge me to remove the bumper to assess the sensor and the wiring. When they did this I was informed that the sensor had been installed backwards by Audi, and that the road facing camera was simply facing the engine, and when this was reversed the fault was immediately corrected. The total repair cost me £300 - this is in contrast to the £130 paid to Audi, plus then the quoted £1500 to carry out unnecessary investigations relating to a fault that you have created, and then likely further funds when that would no doubt have shown there was no issue with the wiring. I also have little faith that if I had paid the £1500 quoted and the backwards sensor was noted, that I would be refunded that value.I find this absolute lack of basic attention to detail concerning, and frankly embarrassing - and will be questioning whether to return to Glasgow Audi by choice for any other work on my car given the quality and standard of service received.I feel that the funds paid initially, and the cost of the revised repair by Arnold Clark should be refunded to me - but welcome your response in relation to this issue.

The score was only given as your receptionist was the only member of your team that had an air of professionalism about them. The salesman did not convey an image of a quality brand like Audi. He wanted to discuss financial details in a public space with other people around. We had to request to move to a more private area . The private area we were taken to was not clean. After discussing car details. We were left for 20 minutes so he could discuss details with his manager. Unconvinced in this day and age why it took 3 people around a lap top to work out figures. This eroded all confidence In the deal I was looking to secure. You're salesman did not know what a cash sales was as he explained to me I could not turn up with a bag of cash. A little more training needed here.

After inputting enquiry of availability of the vehicle. The price rose roughly £1000 overnight with no reason to do so.

We were looking for a new Q5 TDI, we met the Site manager Brian and sale Manager David Struthers, both were very professional and new the product well, they did not push, they answered all out questions and were very courteous to my wife who has little or no interest in cars.Unfortunately on this occasion we did not buy from Glasgow Audi, as they did not have the specific car that we wanted, but later on in the year we will change my wife’s car and will be back. Great service felt like a valued customer even though we didn’t not buy from Glasgow audi this time.

cust viewed a vehicle and signed all the paper work, they should have received the vehicle on the 23 - 25th March. The customer received a call last night to say they could have the vehicle as there had been a mistake and the deal would bee off the table now. The customer i not happy and would like to go ahead with the original deal

I visited Glasgow Audi on 15th March re used sportsback Q4, I had to seek out a sales associate & Alastair came to speak to us, he never offered surname or contact details. Nothing on site but he spoke to used sales manager, possibly Neil & he told Alastair to get a wish list for me & he would source a car which I did. Alastair then advised had an event on new cars & he would do some figures to see if price wise he could do something but if he could would have to move quick as event ended next day but would be back in touch next day either way. Heard nothing & phoned to speak to Alastair last Friday, he wasn’t available & no return call.Also prior to this had been in contact with Audi Hamilton, John Murray. Phoned him last Friday & advised he was with a customer & would call me back in about 20 minutes, again no return call.I want to highlight not one but two poor customer service experiences with Audi & had expected better.