Helpful staff

Was in this audi dealership today (service department) and will not be going back lady I first spoke with was more than helpful told me to take a seat and someone would be out to see me offered me water this was around 5:20 store closes at 6pm as said on google after waiting a guy approached confirming my registration and basically said he finished in a few minutes (5:30) and can’t help to give Audi service number on the app a call and they can deal with it i wanted to book a gear box service am new to Audi and never had an app to deal with usually go to main dealer I also highlighted another issue I have with the rear lights there was an Audi service announcement (tsb #2061922) about internal cracking and is a documented structural defect from the factory and instantly said about someone crashing in the car and would have to be crash assessed there is no damage at all to the car I tried to explain I just got it it’s had all its pre sale inspection I’ve checked all this before purchasing but wasn’t willing to help in any way whatsoever what chance have you got usually main dealerships are more than happy to book services as they charge a premium rate higher than anywhere else not to mention the car has a full Audi service history to begin with

Tried to give 5 star but system would only let me give 2 Star ??

The Salesman knew his stuff

Hello Morven,I hope you are keeping well. I bought a car (DX71 RXT) from you at Glasgow Audi last year.First of all, I absolutely love the car, and it has been a great vehicle so far.Unfortunately, I recently received an alert stating that there is an SOS fault and that the car needs to go to the workshop. I am aware that the car is due for its MOT on 5th August, so I booked a provisional appointment through the website for 17th July, which suited me perfectly.I thought it would be best to phone Audi today to inform them about the SOS fault in advance so they could prepare for it. However, I was shocked to hear that they said there are no MOT appointments available until the middle of August.I explained that my car is under warranty until 5th August, so an appointment in the middle of August would not be suitable. The person I spoke to said there was nothing they could do and that I would have to pay for the repair myself if it was fixed after the warranty expired in mid-August.I was not happy with this response, and I explained that the MOT needs to be completed before 5th August. However, I was told that Glasgow Audi is fully booked until the middle of August, meaning I may be forced to go elsewhere.Surely this must be a mistake?This email was sent to Morven the salesperson but the email was bounced back, so I assume that she is no longer working there. So I send this to complaint instead.Please note, please use email as I am profoundly deaf (British Sign Language). Thanks

Poor service from sales

Chris was excellent at answering any questions I had and created a workable deal for me.

Great service from Chris Conner who was most polite and helpful and that’s why I always deal with Audi

Chris was very helpful and made the whole process very easy

I have been trying to get my brand new A5 Avant investigated for several issues since picking the car up. I am consistently being bounced from sales to after sales to service and not getting any real proper help. So much so that I want to hand the car back and go elsewhere. I have emails going back to March to back this up as will the garage but getting no real customer assistance whatsoever. The customer experience has been extremely poor.