I arranged a test drive of an Approved Used Audi e-tron GT. Emailed my times over, and heard nothing back. The day before, I was told the car was sold, so my plans for the weekend were changed. In speaking with the person, I'd mentioned that I was looking at applying for my own 3rd party finance, and I was told this isn't allowed, and wouldn't be accepted. On reflection, this wasn't accurate and against the law to be informed this way. I'm still looking for an Audi e-tron GT, but Lookers have now put me in a strange position, because, I want to buy Approved Used, but I can't trust the information I've been given so far.

Scott and Chris were both very helpful.

PLEASE SEE ATTACHMENT AS COMPLAINT RECEIVED VIA A PDF

Everything went very smooth and staff were brilliant

Great customer service and sale was done and car ready on time. Many thanks to Elliott

Not happy with trade in price and take it or leave it attitude

I have recently brought a 2nd hand 2010 Audi TTS , only 8600 miles with 1 previous owner and it's had 15 services all from Audi Glasgow. My local Audi Dealer (Solihull) has given me a printout of when the services were carried out but it doesn't state what's been carried out on each service. They told me I need to speak to Audi Glasgow. After speaking to their service department I was told they can't send me the service history information because it will have the previous owners details on it, to which I said can't their details be blacked out. After a pause I was then told they don't have any information to give me because the computer systems were updated last year and they wouldn't of kept the history?? Surely that's not right? I have invoice numbers for each service so surely you can tell me what's been done on each service? With the car being 16 years old I want to know when the cambelt was last changed? When the Haldex was last serviced? If the brakes have ever been serviced or replaced?

David was pleasant and did his best to facilitate the potential of changing my car. Unfortunately given the figures I was given financially the deal didn’t stack up for me and I will be by looking to step away from Audi. There now seems to be no point in putting any money into pcp deals as this is effectively written off at deal end with no equity remaining at end of term.

We always have a positive experience at Glasgow Audi, thanks to Alan Martin. We bought our first car from him four years ago, and from the very beginning he made the whole process smooth, stress-free, and genuinely enjoyable. His professionalism, knowledge, and attention to detail really set him apart.What keeps us coming back time and time again is his consistently impeccable service. Alan takes the time to understand what we’re looking for, never makes us feel rushed, and always goes the extra mile to ensure everything is just right. It’s rare to find someone so reliable and dedicated, and it makes a huge difference.We wouldn’t hesitate to recommend Alan to anyone looking for a great experience - he’s a real credit to Glasgow Audi. His service is truly incomparable and is a big part of what keeps us coming back to Audi,

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