Dear Sir/Madam,I am writing to raise a formal complaint regarding the handling of a safety recall on my Audi TT.My vehicle is currently subject to an outstanding recall relating to the driver airbag, which has been identified as posing a risk of serious or potentially fatal injury in the event of deployment. This issue is not only a significant safety concern but is also preventing me from proceeding with the sale of the vehicle.Upon contacting Audi Glasgow, I was advised to book the vehicle in for the recall repair. However, I was given an initial waiting time of approximately one month. Despite arranging this, I have now been informed that the appointment will be delayed further, resulting in a total waiting period of around two and a half months.Given the serious nature of this safety recall, I find this delay unacceptable. A defect involving a potentially dangerous airbag should be treated as a priority, and it is concerning that customers are expected to wait such an extended period for a resolution.The ongoing delay is now causing both frustration and financial implications, as I have already arranged time off work in anticipation of the repair and am currently unable to sell the vehicle.I would appreciate your urgent attention to this matter and request that you provide an earlier appointment date as soon as possible.I look forward to your prompt response.Please understand I am a fully qualified vehicle technician with 20 years experience, I know it takes 10 minutes to fit this airbag so why is the lead time so poor ....

Overall service was very good. Only issue was I did not get a call back to my initial call and had to call back. Other than that the on site service was excellent.

Scott from sales teamwas professional and guide me to get the best product

There was no car to test drive and we were told that we would get a call back and never had one.

No email back, I am ready to purchase a car and “Brett” from Glasgow Audi doesn’t email back so we am now going another manufacturer for a car. Clearly not interested in sales. Poor show !!

Hi,Further to an email from you to submit a review, I don't like sending reviews via a third party, however I am willing to send you the following review based on my recent purchase of a new Audi Q2, S Line,S Tronic, 35 TFSI.HistoryI've purchased Audi cars since 2014 and am pleased with their reliability and quality of build - hence the reason for returning each 3-4 years.Car SalesI have purchased from 2 branches - Glasgow and Stirling. I tried Audi Hamilton some years back but was switched off by the salespersons attitude.The attention of sales personnel has been outstanding, having said this, I find Audi paperwork a bit overwhelming.I will keep my comments from this point to my recent purchase.From my first telephone call to the collection of the Audi Q2 the whole service gets 5 stars.As soon as I entered the branch, the impression I received was that this branch of Glasgow Lookers Audi was a professional organisation.The reception staff got me to my contact Mr Chris Connor, who had dealt with my previous sales enquiry in 2025 when I purchased a new A1 for my wife. He gave me the confidence to come back.His approach to selling me a car was professional from start to finish. I should say at this point, I have no connection with Mr Connor outside of Lookers Audi, so my comments are completely genuine and honest.The Sales ProcessMr Connor knows "His stuff" and despite me having purchased the vehicle from him in 2025, took nothing for granted. Questions which I would normally ask were answered during the process.I asked about the height of the vehicle, and he took me to an Audi Q2 in the showroom where I was able to check the car was suitable for me.I highly commend him for guiding me through the whole process to collection of the car, and all being well will return to Glasgow Lookers Audi in years to come.Yours sincerelyRob Dyer

Good afternoon, I am looking to speak to someone regarding a safety recall I had on my Audi TT today (21st April 2026) . I dropped it off at 08:30am with 125 miles of petrol firstly then got a call at 11:07am to collect the car. I collected the car with now 105miles of petrol which is a joke as 20miles of petrol was used and I picked the car up just after 12:30pm , however when I got into my car, after noticing the amount of petrol, I turned it on and it started rolling, I initially thought someone has forgot to put my electronic handbrake on so I put it in gear etc and was sounding fine and everything seemed fine, which I only stay 15 minutes away, however, when I was reversing up my driveway and it’s a slight incline, I put on my electronic handbrake and took my foot off the clutch , however the car then started rolling and almost rolled into my brothers car. I tried it several times and again same issue , it sounded like the car was looking for the bite even though my car wasn’t in gear, I started to panic because each action of foot off the clutch was resulting in the cars handbrake releasing. There was also a hissing noise coming from the backend of the car which I had never heard before. I was about to phone Glasgow Audi to bring the car back in but we have a household AA policy and decided to call them out, they came very promptly , ran diagnostics on the car and established the car had been left in “assembly mode” by your technicians when they inspected the car on the health check and was never taken out the assembly mode resulting in the handbrake error. The AA man managed to clear 5 different faults due to being left in assembly mode. If the AA had not been available, I don’t know what I would of done and I’m obviously dissatisfied and disappointed that Glasgow Audi has done this and not had care or attention on completing something as simple as my safety recall which the fault was totally irrelevant for what the car was initially in for in the first place. I have a screenshot of what the man showed me on his diagnostics on what Glasgow Audi had done wrong if you’d like to see that also, I now do not trust Glasgow Audi as much as I did before due to this issue and lost a lot of faith in them. I look forward to hearing your reply.

I have already submitted a complaint under ticket number 87227390 but have yet to hear back from you.I would appreciate a response

It took 3 weeks to get back to me after our initial chat about what I needed. I picked up my car from Audi Stirling today

Chris Oconner was. Excellent