Delay in getting back to me, spoken down to, felt belittled and little negotiation or alternatives options offered

Unfortunately the communication initially was poor. Despite making two attempts to contact someone to discuss a vehicle. In the end I had to once again ring Glasgow Lookers to finally speak to someone.

I have while on maternity leave been hit with a £514 bill for excess milage on a fixed price service plan. It was never explained to be that there was a milage limit. I sold the care because I needed to save money and now its costing me more. I would have never agreed to that kind of plan and then would never have sold the car at this time if I knew.

Gary was a great help providing information and support throughout the purchasing process. He took time to answer all my questions and was extremely responsive. I was not intending to buy a car so quickly but the service i received meant i did not look at other options and decided to purchase an audi through Gary. He is an asset to your dealership and i would have no hesitation recommending him to others.

I went in to enquire about a q5 if they had any nearly new ones as a brand new one was out of my price rangeSales man told me I’d be surprised as there offering really good discounts just nowIt was 16:30 on a Saturday and he said he could get me some prices and email them out to me on Sunday . Sounded good as he told me he could give me £6000 of the new one in the showroom and possibly another £2000 once he spoke to his managerSo I go away and think mabey this is possible and was happySunday morning he phoned me with a trade in price for my car at £37000 so I was definitely getting a new carThen phoned me back 30 mints later and said he made a mistake with the prices and could only get me £4000 of the new car and £30700 for my carThat king of service is just wasting every one’s timeHow disappointed would you be ?

I got an answer at least. More than some

A shambolic experience . First visited the Audi garage to have a look at the Audi A3 with son and husband. Surprised at how long it took for a member of team to approach us as we walked from car to car in showroom. Eventually got help and decided to call up 2 weeks later to arrange a test drive. The salesman we arranged it with was busy at the time so he asked another member of team to help us. A slow process before we were ready to take the car out. However more delay due to the fact the test car had no fuel in it. Despite pre booking a time it took over an hour before we got in to car. Did like the car however and asked for figures to be emailed to us. Never arrived and when the sales team eventually followed up our visit to showroom, a week later, he disputed us having asked for the figures. Why would we not want this information! It was utterly chaotic. So recommended to go to MBW, test drove a series 123 and couldn’t fault the service. So impressed I’ve bought the car.

The guy I spoke to never got back to me with a quote. Very disappointing terrible customer service when wanting to spend a lot of money on a car

Dear Glasgow Audi Service Team,I am writing to formally raise a serious concern regarding my vehicle and an ongoing fault with the child lock system.The child lock fault warning has now appeared for the fourth time. This is extremely worrying, particularly as I have a two-year-old son who sits in the rear of the vehicle. Due to this fault, he has previously been able to reach the interior handle and open the door while I was driving. On one occasion, the door actually flew open while I was navigating a roundabout. This was incredibly dangerous and could have resulted in a serious accident.I am very concerned that this issue keeps reoccurring despite previous visits. A child lock is a fundamental safety feature, and I do not understand why the fault has not been permanently resolved.I am requesting that this issue is properly investigated and fixed for good, not just temporarily resolved. Given the severity of the safety risk, I would appreciate this being treated as a matter of urgency.I have been advised there are no appointments until the end of march which isn’t very suitable due to the circumstances. They said the reason being is that I need a courtesy carI look forward to your prompt response.

Excellent service. Salesman very helpful and supportive