I was comparing Audi models against comparable models like VW Golf and Mini Cooper.Audi was limited.

Made an enquiry got no response when I sent a further two emails . Obviously don’t need the business

sent enquiry form about a test drive, was called and arranged a time, then called and told neither the time suited Glasgow Audi- the earlier booking had been made by a centrally located sales agent apparently- and that Glasgow Audi did not have the model I had requested so was advised to contact either Ayr or Stirling Audi directly myself! Think I will continue my relationship with another car brand or at least another outlet!

Staff very helpful and pleasant

Car was damaged during key coding. No report was made to customer

I am writing to raise a formal complaint regarding a vehicle I purchased from your dealership on 28th Feb 2026. Vehicle Registration NU68 fYK.In April, I experienced a serious issue with the gearbox, where 1st and 2nd gears were not functioning properly. I contacted your team and spoke with Jordon, who advised me to bring the car in for repair. I was provided with an Audi A3courtesy vehicle, and my car remained with you for approximately two weeks.When I collected the vehicle, I was informed that gear mechanism had been replaced. However, shortly after, I began experiencing further issues-this time with reverse gear, which became stiff and difficult to engage.This clearly indicates that the original fault has not been properly resolved replacing the mechanism has not addressed the underlying issue, and the vehicle continues to present gearbox problems.After further back-and-forth, I have now returned the vehicle again and have been given another courtesy car. However, I am not satisfied with this situation. The car has had ongoing gearbox faults since shortly after purchase, and I have been significantly inconvenienced.At this stage, I am concerned that the vehicle is inherently faulty. I would like a clear written explanation of what work has been carried out so far.Confirmation of whether the gearbox itself has been fully inspected for internalfaultsA permanent resolution to this issueGiven the ongoing nature of this fault, I would also like to understand my options should the issue remain unresolved, including my rights under consumer law.I would appreciate a prompt and detailed response.

Very happy with your service department. And David Struthers in sales was also very helpful

Date of Purchase: October 2024Supplying Retailer: Lookers Audi StirlingI am writing to raise a formal complaint regarding the above vehicle, which was supplied to me by Lookers Audi Stirling in October 2024.The vehicle has now suffered a confirmed internal failure of the diesel particulate filter (DPF) at just over 31,000 miles over £6,000.This diagnosis has been reviewed by two separate Audi Centres, Audi Stirling and Audi Perth, both of whom concluded that the DPF requires replacement. Audi Stirling also confirmed that the issue relates to an internal failure of the DPF unit itself rather than a simple blockage or regeneration-related issue.Given the age and mileage of the vehicle and the nature of the failure affecting a core emissions control component, I do not consider this to reflect the level of durability or satisfactory quality that would reasonably be expected of a premium vehicle supplied by a main dealer.The vehicle previously suffered a DPF-related issue in May 2025, when a forced regeneration was carried out by Audi Stirling (while Lookers). The current issue has now progressed to requiring a full replacement of the DPF. I am currently without use of the vehicle while this matter remains unresolved and have been left facing a substantial repair bill for a premature component failure.As the supplying retailer, I ask that Lookers now review this matter formally in line with your obligations under the Consumer Rights Act 2015 and confirm how you intend to resolve it. Audi UK are aware of the issues with the vehicle, Ben Lockhart (0113 526 9457) there is dealing with the case.In these circumstances, I do not believe it is reasonable that I should be left to bear the cost of repair. I am therefore seeking that Lookers meet the full cost of the repair, liaise directly with the relevant Audi Centres to progress the repair without further delay and confirm timescales for resolution in your response to this complaint. The car is currently at Audi Perth.For completeness I have also raised a formal complaint with Volkswagen Financial Services given that the vehicle was supplied under a live PCP agreement.Please confirm receipt of this complaint and provide details of your complaints process.If this matter cannot be resolved satisfactorily I will consider pursuing it further through the appropriate dispute resolution and legal channels.I look forward to your response.

23 Beech RoadLenzieGlasgowG66 4HN03/04/2026Dear Sir / Madam,Re: Complaint – Purchase of Audi A3, S200 KJA – Lookers Audi, 520 Hillington Road, GlasgowI wish to draw your attention to my negative experience regarding the purchase of my vehicle, along with the significant challenges I have faced to date.PurchaseI attended the above Audi showroom in late December 2025 and took the vehicle for a test drive. The salesperson who handled the sale was Alan Martin. Following the test drive, I raised a concern that the rear brakes appeared to be making a grinding noise. I was advised that the vehicle had been stationary since October 2025 and was reassured that all necessary checks would be carried out should I proceed with the purchase. I will address the pre-delivery inspection, or, more accurately, the lack thereof, later in this correspondence.As part of the negotiations, I was informed that, for a fee of £99.00, I could obtain two years of servicing for the vehicle, which was a key factor in my decision to proceed with the purchase. Initially, my wife, Kirsty Murdoch, was to be the purchaser; however, as we had recently moved property, her finance application with Audi Finance was declined. I was further advised that, as occupants of the same address, my application would likely also be rejected. I was subsequently reassured that this would not be an issue and was encouraged to apply through another of Audi’s approved finance partners, with the indication that it would likely be approved and that there was no cause for concern. At no stage during this process was any change to the agreed terms of sale communicated, including the deposit, monthly payments, or servicing arrangement.A few days later, Alan contacted me to advise that, in order to secure the vehicle, the monthly payments would need to increase by approximately £20.00, which I agreed to. I was also informed that the finance would be arranged through Toyota Redline Finance.I attended the showroom at a pre-arranged time on 03/01/2026 to collect the vehicle; however, the handover experience felt rushed, as though the aim was to complete the process as quickly as possible. Upon inspection, it was evident that the vehicle had not been properly cleaned. There were residual biscuit crumbs in the rear door compartments and several wheel nut covers scattered throughout the interior. By this point, the salesperson had already left. I returned to the showroom to query both the condition of the vehicle and the presence of the wheel nut covers. I was informed that the representative was unsure what they were and, as it was a Saturday, I was advised to return at another time for the vehicle to be cleaned. I was also offered a fuel top-up as a goodwill gesture when I returned at a later date. I was also told at this time that the vehicle had been fully checked over as part of the pre-delivery inspection process.A few days later, I contacted the salesperson to request a copy of the service agreement for my records. I was then informed, via a brief one-line email, that this was only available with VW Finance and that I no longer qualified, as my finance had been arranged through Toyota Redline. This was the first time this had been brought to my attention. I felt misled, as this had not been disclosed to me at any earlier stage. I believe I should have been informed of this prior to signing the agreement, and the lack of transparency in this regard is concerning.After salesOn 06/01/2026, I emailed Alan to report that the rear brakes were still producing a grinding noise and requested that they be checked, as they did not feel correct.On 13/01/2026, I sent a further email advising that there was no puncture repair kit in the boot and that the rear window wiper was continuously squealing.On 16/01/2026, I attended the service department and I was advised that no fault could be found with the brakes; however, this conclusion was based solely on a road test carried out by a technician, and the vehicle was not placed on a ramp for a visual inspection. I was provided with a can of puncture repair foam, and the rear wiper was replaced. In my view, these issues should have been identified during the pre-delivery inspection.On 01/02/2026, I emailed again regarding the brakes, as the grinding persisted and they continued to feel abnormal. I also reported that the vehicle’s horn was not functioning and requested that this be addressed, representing an additional fault.On 06/02/2026, I attended again with the vehicle and specifically requested that the reported grinding noise be inspected properly on a ramp, with confirmation as to whether any fault was present. I also raised a persistent rattling noise coming from the near-side rear door, which was extremely distracting while driving.A few hours later, I received a video update from the service department stating that the brakes and discs were in good condition. I was also advised that all tyres had medium tread depth, with the exception of the near-side rear tyre, which was noted as having a higher tread depth. This immediately raised concerns for me, as it suggested that the tyre may have been replaced recently.I was then informed that the near-side rear alloy wheel was buckled. This came as a complete surprise, as I had been the sole driver of the vehicle since collection on 03/01/2026 and had not struck any potholes or caused any damage that could account for this. I question how could I have buckled the alloy so badly without any damage to the tyre?As I was already present within the service department, I raised this issue with your Customer Service Advisor, Scott Ellis, who advised that this was a matter for the sales team and referred me to Chris Clark, Used Car Sales Manager.I subsequently discussed the matter at length with Chris, who stated that any such defect would have been identified during the pre-delivery inspection (PDI) and that there was little they could do. I expressed my concerns regarding the thoroughness of the PDI, given the number of issues already identified since collection. I was advised that the cost of replacing the alloy wheel would be in excess of £1,000.00 and would be my responsibility.Following further discussion and after outlining my overall experience since purchase, Chris agreed to contribute £250.00 towards the cost of replacement. Given that I use the vehicle to transport my family, including my two children, I felt I had no reasonable option but to accept this contribution in the interest of safety. I was also advised by Chris that the next service on the vehicle would be free of charge.I left on 06/02/2026 with the horn replaced under warranty; however, I was advised that the rattling noise would require a separate booking of up to three days to diagnose and resolve. I subsequently arranged this myself via the Audi portal, with the vehicle booked in for 09/03/2026, 10/03/2026, and 11/03/2026.On 09/03/2026, I dropped off the vehicle, and my single point of contact was Lewis Knox. I would like to note at this stage that my experience with Lewis was entirely positive, and I will expand on this later. Lewis had also pre-arranged a courtesy vehicle for me while my car was being assessed. Prior to dropping the car off, I checked the locking wheel nut was in the boot area as the technician would require. I confirmed that it was.Later that day, Lewis contacted me to advise that the near-side rear tyre had a nail in the sidewall, which required replacement. I agreed to this. He also informed me that the technicians were experiencing difficulty in identifying the source of the rattling noise.On 10/03/2026, Lewis called to confirm that the rattling issue had been identified and resolved, and that the alloy wheel and tyre had been replaced, with the vehicle ready for collection. I subsequently attended, paid a total of £917.00, and asked Lewis to remind Chris to provide written confirmation of the agreed complimentary next service for my records.Upon driving the vehicle away from the dealership, I immediately noticed that the previously reported brake grinding noise had disappeared, which clearly had been caused by the buckled alloy wheel I had been sold. I found this extremely frustrating, as my concerns had not been properly acknowledged from the start. Had they been taken seriously, this issue would have been identified and resolved and more importantly, detected prior to my taking ownership of the vehicle.On 21/03/2026, I was cleaning the car when I noticed the locking wheel nut was missing. I emailed the service department, who asked me to attend and they would inspect to make sure it wasn’t within the car. They also checked their booking in paperwork which confirmed the locking wheel nut was within the car.I attended again on 23/03/2026 (driving a round trip of 30 miles again), and received a replacement locking wheel nut.Since 23/03/2026, I have sent four emails to Chris Clark requesting written confirmation of my next complimentary service, but have received no response, apart from a single out-of-office reply confirming that this is his correct email address. I continue to await a response.With the exception of Lewis Knox, who was consistently professional and helpful, I cannot say I have had any positive experiences with the staff I have dealt with. Overall, this has been an extremely stressful and entirely avoidable experience. Based on this experience, I would never consider purchasing another vehicle from Lookers Audi.In conclusion, I am extremely disappointed with the handling of my vehicle purchase and the series of issues I have experienced since taking ownership. I believe that several aspects of this process fell short of the standards one would reasonably expect from Lookers Audi, including communication, transparency, and the thoroughness of the pre-delivery inspection.I would appreciate your prompt attention to these matters and a formal response outlining the steps you propose to resolve them. I am happy to provide copies of all relevant email correspondence for your reference.Please acknowledge receipt of this correspondence by return or email confirmation to stuartmurdoch12@icloud.com.Best Regards,Stuart Murdoch

I was waiting on a call back but didn’t get, I gave them details what looking for and were going to have a look for me but nothing after a week so comments are for score below