Dear Audi Customer Relations,Reg: 95TPI am writing to formally raise a complaint regarding my RSQ8 and the wholly unacceptable experience I have endured over the course of multiple serious mechanical failures.To date, my vehicle has been returned to your service centre on three separate occasions for significant faults:1. A loose wheel fault2. A water leak issue3. A complete alternator failure — which is the current, ongoing repairThe alternator fault alone has left me without my own vehicle for an extended period of time. During this time I have been provided first with a Q5 and then a Q7 as a courtesy vehicle. I want to make it absolutely clear that neither of these vehicles is anywhere near comparable to the RSQ8 I purchased — in terms of specification, performance, or the features my family relies upon daily. My vehicle is still in for repair at the moment and the person dealing with my case Scott Ellis has advised the parts arrived however there is a shortage of staff.This is not simply a matter of inconvenience. My child has autism, and I have communicated this on multiple occasions during telephone calls with your team. My child is deeply accustomed to the specific functions and environment of our own vehicle, and being without it is causing him significant distress. Despite raising this and requesting a like-for-like replacement, I have been told I am on a waiting list — which I find wholly inadequate given the circumstances.I am therefore writing to formally request the following:1. Financial compensation for the prolonged stress, inconvenience, and the impact this situation has had on my family — particularly given my child's additional needs.2. A meaningful warranty extension on the vehicle, given the volume and severity of faults that have occurred in what should be a premium, reliable vehicle.3. Clarity on your position should I choose not to accept the vehicle back. Frankly, given the repeated failures and the distress this has caused, I have no confidence in this vehicle. If Audi wishes to retain it, I am open to discussing a full buyback or settlement — because at this point, I do not want it returned to me.I expect a response within 7 days. If this matter cannot be resolved satisfactorily at this level, I will have no hesitation in escalating to the relevant consumer protection and motor trade authorities.Yours sincerely,Mohsena Asghar

This was sent via email on 7 April - still no response:Vehicle - SW24 VNMI am writing to formally raise a complaint regarding the lack of service availability and the absence of courtesy car or vehicle collection options at your branch.This vehicle is supplied through Lex Autolease, and a key factor in selecting both the vehicle and brand was the expectation of a premium level of service—specifically, access to courtesy vehicles or a collection and delivery service when required. This was presented as part of the Audi ownership experience.However, when attempting to book the vehicle in for a routine service, I have been informed that:The next available service appointment is nearly two months away, andThere are no courtesy cars available, nor is a collection and delivery service being offered.This is both unexpected and unacceptable, particularly given the cost of the lease agreement currently being paid by CITB. The level of service being provided does not reflect the premium standard associated with Audi, nor the expectations set at the point of lease.I would like a clear and detailed explanation as to:Why courtesy vehicles are no longer available at your branchWhy a collection and delivery service is not being offeredWhy there is such a significant delay in securing a routine service appointmentMore importantly, I require a resolution. I need one of the following arrangements to be put in place as a matter of urgency:A confirmed service appointment where I can drop the vehicle off and be provided with a courtesy car for the day, orA collection and delivery service from my place of work (CITB, PA4 9RQ)I would appreciate a prompt response outlining how this issue will be resolved.

Car was sold. Unable to find another suitable vehicle however not in any immediate rush

please see scanned attachment for customer complaint

I never had a follow up phone call. I have ordered my new car with another dealer.

Never received a response to an email I sent requesting information about a car I was interested in despite being asked to respond or my enquiry would be closed.

Prompt reply but didn’t have car I was looking for in stock.

Arranged to see a car, turned out it wasn’t at the dealership. Salesperson promised to get back in contact with me, didn’t bother it would seem

Everything was satisfactory with no pressure.

Ignorant staff, unhelpful and slow to respond, would never purchase a car from this dealership based on this experience.