I was supposed to be called between 12-1pm. Receive call later one bing which I missed. Unable to contact dealership and no further attempts to contacts me.

Danny was a very pleasant young man

Jordan. Helpful and knowledgeable

After arranging a test drive of the Q6 e-tron, I received a voicemail message the next day to say the car was no longer available to test drive the car as it had been sold. I was offered the opportunity to arrive and sit in the showroom car instead which seemed pointless to me.

nobody got back to me

Morven was really helpful and did her best to get me a great deal on the right car.

Web chat booked me for a test drive in the wrong city for a significantly different car. I rang Glasgow showroom to cancel and who ever answered the phone said they'd cancel the appointment and let the sales manager know. I then get a call from the sales manager 4hrs later asking whether I'm attending or not.

No solution reached

Enquiry was made , the next day a salesman had emailed only I hadn’t seen it until he emailed the following day asking if I needed help as I hadn’t responded to his previous email. I emailed back saying I didn’t at that point and explained I had a car ordered at Newcastle Audi … I received a nice email back and the enquiry would be closed . I wish Audi Newcastle were as attentive as this. The 2 are worlds apart! Won’t be dealing with Newcastle in future

Staff very very friendly and helpful