The trash issue here is awful. We need another system put in place so trash isn’t always on the ground. Maintenance needs to respond quicker to request.

This time I got service which my last work order was not done I hate the brushes around my porch tall coming through the rails not clean underneath front window blind need to be replaced under underneath

The admin staff made us feel very hopeful that we could become tenents here at Grand oaks.Even if it doesn't happen we know that they really tried.

People still smoke inside the house. The walls are connected which make weed or cigarettes smoke goes right into the closet leaving a smoke smell in our clothes.

Great customer service

I love the community I been here years no problems here

The office staff and maintenance is very polite and professional. I love living in this community.

We could use a little power washing. None has been done since the 2023 renovation and it's starting to look rough, particularly rails.If maintenance can change the batteries when they change the HVAC filters, at least for the seniors, that would be great as we should not be climbing up with the high ceilings when they weaken.The responses and help have certainly improved with the Office staff changes since the end of the renovations. We were basically ignored by the previous Property Manager. Am trusting it will remain improved with the transition from Morgan to Yardi.

I feel the overall community has gone down over the past 3yrs. The trash area has gotten out of control & I have not seen anything done about it! I have not been able to utilize the amenities due to hours of operation, even after being promised that the gym would stay open later since last year! The yearly increase in rent is also ridiculous! I have also noticed the traffic becoming a concern with people who do not live here! I used to feel safe here, but not so much now☹️

Because the staff and Jody made everything simple and easy for my family to transition out.