The office staff and maintenance is very polite and professional. I love living in this community.

We could use a little power washing. None has been done since the 2023 renovation and it's starting to look rough, particularly rails.If maintenance can change the batteries when they change the HVAC filters, at least for the seniors, that would be great as we should not be climbing up with the high ceilings when they weaken.The responses and help have certainly improved with the Office staff changes since the end of the renovations. We were basically ignored by the previous Property Manager. Am trusting it will remain improved with the transition from Morgan to Yardi.

I feel the overall community has gone down over the past 3yrs. The trash area has gotten out of control & I have not seen anything done about it! I have not been able to utilize the amenities due to hours of operation, even after being promised that the gym would stay open later since last year! The yearly increase in rent is also ridiculous! I have also noticed the traffic becoming a concern with people who do not live here! I used to feel safe here, but not so much now☹️

Because the staff and Jody made everything simple and easy for my family to transition out.

My biggest problem is the compactor is always broken and dumpster is full. I will not put my trash on the ground and have it pille up like others.trtrash on the outside either

Rude

None at the moment

I’m sad to say that I was surprised to learn that with all of the recent employment interruptions were layoffs and jobs closing, and things like that that grand Oaks Apartments did not have a resource list for families who lost their jobs unexpectedly who could go and find resources to help assist with paying their rent. We are tax credit community. I just thought maybe that grand Oaks would have gotten ahead of the situation and would have had information available to families who are temporarily struggling in the areas of being laid off or fur load or have lost their jobs. I remember when I first moved to grand Oaks the young ladies in the front office always had a list of resources where you could go and find Assistance if it was needed the young lady in the office right now seem to not have resources want to know where there is any resources and she didn’t have a lot of really good helpful information as to how you could go by getting help or additional information from corporate. I was left feeling verydismissed. It was very hurtful and it caused me to feel very concerned for the families who may be struggling in this area and had to deal with her it was very very disheartening.

I've lived here for 8 years and It's quiet and peaceful in my area. The 1problem I have is people not picking up behind their dogs.

I love living at Grand Oaks apts. It’s quiet the Office is very helpful and polite and maintenance is fast. Also have very good lighting at night