Trade in value too low.

I would have given it 5 starts apart from the fact that I asked for a waiting appointment - I even had to reschedule for another week. When I got to the dealership I was told I had to wait 2 and half hours cause of a software upgrade. While I appreciate it all getting done - surely this could have been told to me before I got to the dealership. I had to leave my wife with our 4 week old baby for nearly 3 hours

Sales person did not follow up on our appointment as agreed.

Very responsive. Ifti took the time to pick me up and return me to station. Ifti knowledgeable and patient. Didn’t feel rushed or under pressure to make decisions.

Always a great experience! Staff are friendly and helpful, the wait lounge is really well set up for working while you wait. Always professional and reliable. I travel over 60 miles just to come to Guildford Audi for my services because it’s that good!

Very personalised and made to feel special

All good. No issues. Car cleaned.

The smell outside was just beyond disgusting.

Excellent service from beginning to end - both collecting the car and checking all OK a few days later.

I checked in online but I needed to speak to someone to book the car in as it was a complex issue, not just a regular service There was also some history that needed to be taken in to account The car went in for a repair, which turned out to be more complex and the car stayed in the garage for much longer than expected, the staff were good at keeping me informed and resolved the issue, I travel from central London to have my car serviced and worked at Guildford Audi as they are consistently good