Guildford Audi
4.9/5
4.9 /5
1,449 Verified Reviews
14-16 Moorfield Rd, Guildford, Guildford, GU1 1RU, GB
01483 547790
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,449 Verified Reviews
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5.0/5
5.0 /5
The salesperson Jake is very friendly and helpful
Verified User
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Jan 18, 2024
5.0/5
5.0 /5
Easy and convenient The customer service was excellent Rachel is exceptional. I hope she gets a big bonus !! Car return was on time
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5.0/5
5.0 /5
Ellis was absolutely fantastic in terms of client service, from start to finish, and post purchase of the Q5, as well as providing very helpful assistance with respect our old Q7. Very happy customers!
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5.0/5
5.0 /5
This time I only used the online check in which was easy fo follow but the message message stated that I had a courtesy car despite the appointment being a waiting appointment so a bit confusing but it was not that problematic for me as I was aware I had a waiting appointment and did not expect a car but some people may be confused, otherwise the check in online was quite straightforward and good option. The process was seamless, I was informed of how long it would take to have the car serviced and MOT’d and received updates at interval. The team and our service co-ordinator Chloe made professional and helpful. The Audicam was welcome to complete.
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5.0/5
5.0 /5
Unfortunately, the first time I have used it. My booking did not register so when I did not have confirmation about my appointment I call the service department. And booked my appointment. As always friendly staff. Very helpful with information. Thank you for cleaning the car.
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4.0/5
4.0 /5
Online booking appointments not available for weeks so phoned and got one within days. Only be check in simple. Great staff, good waiting facilities but no room to park.
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5.0/5
5.0 /5
Good responses to my issue. However, it took 2 hours to change one tyre which is much longer than I expected, especially I have booked the tyre change.
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4.0/5
4.0 /5
All helpful. But sometimes takes a while on arrival and pickup.
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5.0/5
5.0 /5
Alex really understood the urgent nature of the issue and getting a replacement car organised. His service was exceptional
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4.0/5
4.0 /5
one of the faults relating to the auto headlights still not rectified.waited a month to get an appointment with the workshop.I have to say that the reception were very helpfull including Rachael. with all the problems I have experienced with this car I'm wondering if I should return it under the sale of goods act or whatever legislation is applicable.