I write with reference to the MOT carried out on the above vehicle on 29th June 2026, number 7141 2717 0037.I wish to complain about the advisory added to the MOT. I am advised that the statement: “Incorrect bolts used for both front calipers” is factually incorrect as the brakes which were fitted to my car recently were from Pagid and the bolts come as a part of a package along with the pads and disks so the bolts were actually correct. Apparently Pagid is a well known and trusted brand and is a very common fitting throughout the industry.The reason it matters is that it could well have a detrimental effect on the resale value of my car. On Wednesday 1st July I received a text to say that I should be receiving an email from Audi UK to ask me to give feedback but no such email has arrived. As you know, Audi Guildford is a main dealer and the reason I asked them to carry out the service and MOT was because I was under the impression that there wouldn’t be any blunders of this nature.I don’t know whether it is possible for the DVLA to correct this retrospectively but I must ask you now to contact them to ask. Also I must ask you to instruct your people to be much more careful and not simply make assumptions when producing MOT certificates because they are a legal requirement.

Hello, I purchased an Audi A3 on the 25th June through Audi Guildford.One of the reasons I chose to purchase the vehicle was due to the fact he video presentation I was sent it by Audi Guildford showed I would get the 12 month Audi approved warranty. https://video.citnow.com/vttRNqYWlF0It also shows on the Audi UK website and on your own website "Every Approved Used model aged under 8 years old, with up to 100,000 miles on the clock, comes with the reassurance of:12 months' warranty12 months' Roadside Assistancehttps://www.lookers.co.uk/audi/used-cars/approved-used-benefitshttps://www.audi.co.uk/en/used-cars/why-buy-approved/#benefits-of-approved-usedWhen I have requested more information from one of your sales agents Jason Webb. He has advised I would only get 90 days as the vehicle is over 5 years old.As per the video presentation link I was sent by your sales agent by email, on the Lookers and Audi UK website.https://video.citnow.com/vttRNqYWlF0https://www.lookers.co.uk/audi/used-cars/approved-used-benefitshttps://www.audi.co.uk/en/used-cars/why-buy-approved/#benefits-of-approved-usedAs my vehicle is less than a 8 years old and under 100,000 miles I should be entitled to the 12 month Audi approved warranty.The 12 month warranty influenced my decision on purchasing the vehicle and it seems I have been missold a product.I am giving you the opportunity to rectify this error before I pursue it further with the motor ombudsman and directly to Audi UK.

I bought a Audi approved used car back in January, after getting it home and taking it to a professional detailer it appeared that the paint was in poor quality on the passenger side so I had to have the whole side repainted also when I test drove the car I said to the sales person that it sound more throaty than others. Soon after getting it home the PPF light came on so I tried to sort this by driving it and even took it on a 4 hour drive but still didn’t sort it. I have asked the supplying dealer if there is anything they can do but decline to offer help.

Communication very poor

Dear Mr Coughlan,I am writing to make a formal complaint about my Audi e-tron 55 (registration LD20LWN), and to ask that Guildford Audi honour an assurance previously given to me by your predecessor as Head of Business, Mr Matt Hardy.The background is as follows. I purchased this vehicle from you in February 2024. In March 2024, only about a month later and while the car was still covered by its Audi Approved Used warranty, I brought it to Guildford Audi to investigate several intermittent electrical faults. The vehicle was kept for over a week, but because the faults were sporadic your technicians were unable to diagnose them at that time. Mr Hardy asked whether I would be willing to take the car away and return it once the faults presented more clearly. When I raised the concern that the warranty might have expired by then, he assured me that, because the fault had been reported within the warranty period, it would be handled under warranty whenever it resurfaced. I relied on that assurance and took the vehicle back, rather than pressing for further diagnosis while the warranty was still live.The same or very similar faults have now returned: the road-sign recognition displays incorrect speed limits, the sat-nav reports the wrong location, and there is a central locking fault. When I contacted your service department, Mr Edward Cox advised that the warranty expired in February 2025, quoted £360 to investigate, and declined to honour Mr Hardy's assurance. I would note that Mr Cox's email of 24 June did not dispute that the assurance was given.I do not accept that position, for two reasons.First, this is not a new, out-of-warranty fault. It is the continuation of a defect I first reported to you in March 2024, while under warranty, which Guildford Audi was given the opportunity to remedy and did not. Your own service records for the vehicle will confirm that March 2024 visit and the faults reported at the time. I took the car away only on the strength of Mr Hardy's explicit assurance that it would be covered, to my evident disadvantage now that the warranty has lapsed.Second, and separately, the vehicle's quality is itself in question. The first faults were reported within about a month of purchase. Under the Consumer Rights Act 2015 the vehicle was required to be of satisfactory quality and reasonably durable, judged against what is reasonable for a used car of its age, mileage and price. Where a fault arises within the first six months of ownership, the Act presumes it was present at the point of sale unless the retailer can prove otherwise. A recurring electrical fault of this kind, evident from the very start of my ownership, falls short of that standard, and that obligation rests with you as the supplying retailer independently of the manufacturer warranty.I therefore ask that you:- Investigate and rectify these faults at no cost to me, in line with the assurance given; and/or- Raise the matter with Audi UK for goodwill support, which I understand is available where a fault was reported in-warranty and not resolved.Please treat this as the first stage of your formal complaints process. I would be grateful for a written response within 14 days. If we are unable to resolve the matter, I reserve the right to refer it to The Motor Ombudsman and to pursue my rights under the Consumer Rights Act 2015, including through the County Court if necessary.For reference, the recent correspondence is with Mr Edward Cox under the subject "LD20LWN – Investigation required."Yours,Samuel Lloyd-Lindholmsam@lllind.com | 07379985422| 266 London Road GU4 7LFOn Wed, Jun 24, 2026 07:51 AM, Edward Coxwrote:Hi Samuel,Back in March of 2024, the vehicle still had 11 months of Audi approved used warranty, this would’ve likely been the reason. Unfortunately, the warranty ended February of 2025 and this has not been extended by yourself.As the car is over 1 year out of warranty, there is nothing we can claim from.I had mentioned, once diagnosed – we are able to approach Audi if there is potential for support on a particular repair, depending on what is required. Until diagnosed, I am unable to advise what this may look like.The charges will be as highlighted in my initial email.Many thanksEdwardEdward CoxSenior Service AdvisorGuildford Audi14-16 Moorfield Road, Slyfield Industrial Estate | Guildford | GU1 1RUT: 01483 547 700lookers.co.uk/audiFrom: Samuel Lloyd-LindholmSent: 23 June 2026 17:43To: Edward CoxSubject: Re: LD20LWN - Investigation requiredExternal Sender: Confirm legitimacy before acting.Dear Edward,I want confirmation that you will not be abiding by the promise that was made by your previous head of business Matt Hardy. In March 2024 Guildford Audi took the car in for investigation given several electrical problems. The issues were sporadic and the investigation failed to diagnose them. You had the car for over a week. At the time Matt Hardy asked me if I would be ok to take the car back and then contact Audi again once the issue showed up so that it could be investigated when it was clearer. I argued that the warranty could be void by then, to which point he said that because the issue was originally reported during the warranty period he would make sure it was handled under warranty. Now very similar issues have surfaced, and I am seeking written confirmation of what you told me over the phone, which is that the promise will not be followed through on, and that I need to pay for this work after all.SamuelOn Tue, Jun 23, 2026 at 5:33 PM Edward Coxwrote:Hi Sam,As discussed just now, you are experiencing several faults with your E-TRON.As your vehicle’s warranty expired in February of 2025, over 1 year ago – there would be an investigation charge to look into these issues.We would typically charge £180 per complaint (per hour) however I believe that the sat nav and road sign recognition issues would be inter-linked.Initially, you would be looking at £360 to investigate the following:Road signs display the incorrect speed limit on the carSat nav appears in the wrong locationCentral locking faultCurrently, our next available date is 13/07 to book in. Please do let me know if you would like to book in.Many thanksEdwardEdward CoxSenior Service AdvisorGuildford Audi14-16 Moorfield Road, Slyfield Industrial Estate | Guildford | GU1 1RUT: 01483 547 700lookers.co.uk/audi

Excellent customer service, couldn’t have asked for more as usual

Only a brief converaation

Gained lots of information so when I’m ready to progress I have everything I need.

During the sale of my car I opted to have all additional extras including a service package and an additional 2 years warranty. When trying to arrange a service for my car I have been told I do not have a service package but do have the 2 years extended warranty. I am now left paying even more! The people I have dealt with regarding the situation have been pleasant and helpful to a certain extent but it has been a lot of hassle to get that far as the man who sold me the car had given me his details and he has now left. I have been trying to resolve the situation for weeks and bumped around from one department to another to find out I will have to pay an additional cost!

Still haven’t got my deposit back and was advised over the phone I would get a call back to let me know what’s going on and no one bothered to call back.