Dan was brilliant to deal with , answered all questions raised and very good knowledge of the Audi product

This is an urgent requestPlease cancel my bumper payment as I requested on 1st May as soon as possible which has been clearly haven’t been cancelled!The payment is for Q2 RF25WTM- 07808278873 - which I am not in possession since 30th April 2026.Could you please contact me as soon as you get this message?07808278873Many thanksMahnaz

Thoughtful feed back on car beyond the repair by the manager assigned to itRe car sales. I did enquire about an Audi a1. With trade in of mt TT in for airbags call upBefore trade in value was even discussed the sales man went into a very heavy sell of paint. Fabric etc insurances before we even closed a deal which I felt was the wrong way round especially as your trade in was very low …it was a waste of time

I test-drove the car I was interested in but the air conditioning had a fowl smell. We discussed the finer details of the sale including warranties price etc. The sales agent said he would ask an engineer to establish the problem with air conditioning and come back to me. He never called or emailed me and didn't give me his card/details.

The pre arranged test drive didn’t happen. The dealership had no record of me and didn’t have the car I wanted to test drive

easy to do business with

Dear Customer Service and Complaint Resolutions Team,I am writing to raise a formal complaint regarding an outstanding £750 refund connected to the cancelled purchase of an Audi A6 from Guildford Audi.The refund process was confirmed by Jidu Ravi on 27 April 2026, following completion of the required refund form. At that time, I was advised that this would be “sorted” for me.I subsequently chased this matter again on 6 May 2026 and was advised that the refund would be followed up; however, I have still neither received the funds nor been provided with any meaningful update regarding the delay.For clarity:- The £750 payment was acknowledged by the dealership on 22 April 2026.- I complied promptly with the requested refund process.- I have now had to chase this matter multiple times without resolution.I appreciate that delays can occasionally occur; however, the lack of communication and the length of time taken to return a substantial sum of money is disappointing and has caused unnecessary inconvenience.Please can you urgently:- confirm the current status of the refund;- provide a confirmed payment date;- explain the reason for the delay;- advise who is handling this complaint moving forward.In light of the prolonged delay and repeated chasing required, I would also ask that Lookers considers an appropriate gesture of goodwill in recognition of the inconvenience caused.I look forward to your prompt response and resolution of this matter.Kind regards,Adam Lodge

Very helpful staff

Dealt with Vasile , very efficient , professional and a nice guy

Unable to arrange test drive