Very helpful staff, especially David Taylor who did try to source me a car and did follow up calls

Sales assistant didn't follow up and had to be chased

A bit of a misunderstanding when I arrived, but all resolved as usual. I have been with you for a long time now, for good reason,

Grant at Audi Guildford was very professional and provided a helpful and informative video of the car I was interested in

Initial query started off well, I travelled over 400 miles on a round trip to view the car and then at that point, I was told that I couldn't finance the vehicle myself, it had to be via Lookers lenders panel. I felt like I was being bullied into using your finance which is at a higher rate of 11.9% APR when I'd already secured finance at 9.9%. I was told I had to be invoiced, the lender had to pay me then I would transfer the monies to the dealership. It's not a bank loan, it's car finance which is secured against the car and therefore the lender pays you directly. Never in all the years have I had car finance that I've heard such an absurd policy. I was told it's an Audi wide policy by Naeem but that's a lie as it's only a Lookers policy. I wasn't a cash buyer therefore you wouldn't accept my external finance so I didn't purchase the car. Naeem spouted off FCA rules about treating customers fairly when I enquired about a reduction in the overpriced GardX treatment yet you're essentially forcing customers to use your higher APR products and he was willing to forego the £129 payment for the 2 services if I went with your finance. £129 compared to an additional £1500 in interest charges is a terrible deal and I wasn't willing to be ripped off no matterhow much I liked the car. How is this treating your customers fairly? Bending the rules when it suits and trying to maximise all profits for yourselves at the customers expense. Naeem also didn't bother to reply to my past email regarding refunding my deposit as I wasn't purchasing the car. Very unprofessional and terrible service. Would never buy any car from any Lookers after this insight.

Sales person was knowledgeable, friendly and not pushy and made our visit informative and enjoyable.

Very good and attentive staff member. Came across well and very helpful.

Tried Six times to contact the sales department to arrange a test drive but nobody answered the telephone

Well was interested in a car but never got the video of that car , yes I did receive phone calls that I could not answer as I work nights so sleeping during the day , Best day was a Monday Cheers anyway

Very well looked aftre by George. He was knowledgeable and presented options without being overbearing.