Booked a test drive for an A6 Avant petrol and landed test driving an A6 saloon diesel. When it came to talking numbers the salesman literally went to the website and typed in the numbers and that was the offer. When I pointed out I could get the car on lease substantially cheaper, the salesman’s demeanour changed. There was no attempt to actual get me into another car or look at options. To be fair the salesman was vey polite and did say he would “look into it” and 3 days later reached out to say, he couldn’t offer me a lease. This is pretty embarrassing that a dealer cannot better or match lease deals widely available.

Saleman was too pushy - need to make a decision by Monday after offering us an appointment on Sunday. No possibilty of a 24 hour test drive - want to see what the car is like at night, and extremely high finance interest rate

Asked to see a second had car, to be told the wheels had been sent away and it could not be inspected. Received a call to say it could be viewed, arranged a test drive the following morning only to be told a short while later that it was sold.

Because your salesman tried everything to sell me a car.

The car we wanted to test drive was not available

Had to wait about 10 minutes before meeting sales rep. even though appointment had been made. Otherwise fine, although the Q2 in question did not meet the requirements on ride comfort

Good customer service

PPor customer skills too process driven and spent a lot of time telling the customer instead of listening and helping

Grant has been excellent and very quick on response and have given great detailed information.

I don’t know what this feedback requests related to - whether my service booking which I don’t know if I have a booking or not, or if this related to your wanting to sell me a car which was triggered by me checking the valuation for my car.