Fantastic attitude from all the staff from the receptionist to Salman who took my intrest. Unlike lookers in Walton/Hersham who fobbed me off with make an appointment before you come next time and continued on their mobile.Lookers Guildford are great I would recommendLookers Hersham need to learn from Guildford they need some training

I clicked the button that asked for a personalised video, I was then hounded by phone 3 x a day until I finally sent an email requesting the video that I originally asked for.Some people ask for the video because they are either very busy suffer with anxiety and don’t necessarily like the interactions either people or just don’t want to be hounded by phone calls 3 times a day

After pitching up to dealership without a booking late morning the receptionist said nobody is available all day to help with a test drive. Understand can be busy but your neighbour dealership had opposite policy to help anyone that shows up in person and I bought a car from them instead

Bad Customer Experience

The service I received was adequate for my enquiry.

Unprofessional and chaotic approach to arranging a test drive. Information sent weeks in advance ignored. last minute changes of plans.

Excellent customer service. Very responsive and good follow up. Could not fault anything.

Great service from the team at Guildford when I was looking for a new car

I needed some help and everything was sorted without hesitation from the manager and staff.

We love our Audi. Small issue with yellow warning light on dashboard, so popped into our dealer in Guildford to ask a simple question. Told that a member from service would shortly be with us, we patiently waited (no member from the not insubstantial waiting room queried why we were standing around), until a fortuitous meeting with a member from the service team (in the car park) addressed the issue in approx 2 minutes. He was absolutely delightful and an excellent advertisement for Audi, unfortunately unlike our waiting experience.