cust paid a deposit £250 last week cust advised 08.06.26 she didnt intend to go ahead

Too hard a sale push - that offer is only valid till the next day / car from inventory will go away and needs to be blocked.There was no way for me to know how much the car will cost with pan sunroof and config I need except for the one that was already in inventory, which was at a much higher spec than I needed.Very different from the great experience I had at BMW, Volvo and Tesla wherein I got details and estimate for the spec/combination I wanted.Hence I have eventually narrowed down between BMW and Tesla.

cust purchased his vehicle 2023 with a 4 year service plan. Cust has gone in today and been charged for the service as it should not have been due yet. Can you investigate and gt back to him

You sold me a car that doesn't work

I booked my car for service and look into some noises and a warning light that acc and breaking control failure , before Christmas I think. This was to ensure I got a replacement car as single mother needs to do school runs and go to work . Feb had service and ended up staying in a few days . First told bumper needed to come off for £££ then when did I have an accident ( I didn’t ) , then it needed a rear camera which would need to come from Germany and would take a month and I needed to pay upfront . The noise they couldn’t find and then said brushes replacing -more £££ . When blow came back - it said brushes fine but oil leak in engine needed investigation but by this time car was home awaiting camera . I called back and said - doesn’t noise still there , second re video findings and third that now a vibration when drive over 50mph . They said they could investigate when back in for camera but all ok . Then coolant leak - called and arranged to pick up some coolant - which still had to wait in lobby for 20 mins until someone came to help ( no one at reception ) plus reassured ok and they could check it all out when back in .Today more coolant warning lights - waited 10 mins and no one came to help so went to Halfords.I have called up before this to cause part as now 4 months ! Was told Chloe left but he would contact me as soon as in and yes they would check all my other concerns then .When I first booked this all in I had said I was looking to buy a new Audi but wanted this to manage a long drive to south of France on July - they reassured me they could do that and then help with new car . I have heard from no one re new car and no very afraid the old car will not be safe to drive to south of France with 4 kids !I did try and call manager as per a google review reply but was cut off and so am writing this form before I move my service to another garage and go to ombudsmen for money back on part that hasn’t arrived .

cust had vehicle booked for MOT and service, she called as some damage had been caused to her tiail light and asked if this cold be sorted at their appointment. Initially she was asked for some photo's to show the damage. The cust has been chasing and today has been told that the tail light would not be repaired on the appointment. MOT expires on the 19.06.26 and is now booked in for the 15.06.26. The cust is not happy that no one has been in touch regarding the repair leaving it very late to get sorted.

I would have given no stars should that have been an option

I was not aware that a deposit could be paid online to secure the vehicle. I had set up a viewing for Sat @ 12pm with your central team on Thu. I then missed a call from your sales person from Guildford to ask could we view at 13:30 on Sat. I emailed and called back the following morning (Fri) to say we could be there at 2pm on Sat. I then received a call on Fri afternoon to say someone had placed a deposit online and was coming to see the car and it would likely be sold. Whilst I appreciated being told and then updated later in the day to say the car had been sold, I do feel had I received a call earlier on Friday it may have been before a online deposit was paid and I could have been made aware of this possibility.

I received excellent customer service from Edward Cox in relation to a difficult electronics issue that occurred with my 2017 Q5 (after similar issues the previous year). He understood my frustration with the reliability of my car and costs incurred to date and was excellent at listening to my concerns and making a plan to resolve the latest issue. His depth of knowledge and way of handling the situation was very impressive - clearly he is a major talent within the buisness. Thanks also to the mechanics who tracked down the fault and rectified it.

Naeem was very attentive and arranged things well for us