The most professional manner , detailed explanation and time given by your representative Dan made the whole experience really exceptional. Many thanks.

I did receive a video on the condition of my vehicle but found it was rushed and not asOf the same quality as I’ve received previously.When looking through my paperwork the next day , I found my MOT certificate to have incorrect mileage recoded on it. It was 1999 miles over the recoded mileage on my invoice. If I hadn’t noticed this it could have been problematic at some stage for me. I didn’t get a call back telling me it was being dealt with.

Rachael in Service is excellent

All fine and Lookers Guildford already have my contact details to contact me if anything comes up that suits my requirements.

I had a fantastic experience at Audi Guildford 😎... my car was described to me as it was ,everything perfect 🥰! They didn't offer me a service plan because my Audi A5 come with 2 free services from Audi and I find that amazing! Bradley was amazing , Professional and well spoken!What else I like to add for the future: I would like the team to give more info about maps updates when you purchase a vehicle!Overall all experience 5*

Don't change the speed indicator on the dashboard panel, at least on my car, as it is easy to read and a quick way to know when to slow down if you suddenly spot a camera. At present you have re-set mine to 40 with a symbol I don't know what it means and forgot to ask.

Alex was brilliant. He kept me up to speed with all that was happening during my MOT. He was polite at all times.

My warranty expired and nobody from Audi contacted me in time to remind me or to offer me an extended warranty option which I now understand is available as an option. Had I known about this I would have taken up the extended warranty offer which would have saved me significant cost. My friend has a BMW and they contacted him several months before the end of his warranty to warn him and provide options for extension. This has put my doubts into whether my next purchase will be elsewhere and not with Audi. The issue with my car occurred in June and Audi couldn’t book me in for inspection for weeks. Having then kept the car for 3 days the repair couldn’t be done. The car then needed to be rebooked which took a further 6 weeks. All the time I was driving the car with a fault. Disappointing that it took so long for Audi to fit my car in to deal with this problem.The customer service from Rachel was however exceptional and there are no complaints there at all.

Car wash left all windows hazy and not clean at all

Outstanding service from Rachel Adams.Sometimes can be difficult dealing with centralised booking and service system, having direct contact is invaluable and Rachel is very responsive and helpful