Excellent service, kept informed through to delivery.

Rob, whom I have dealt with previously, was very professional and helpful. Prior to this service, my vehicle had come to dealership for some ad-hoc work, during which Rob had kindly agreed to link myAudi app to the vehicle. However, understandably, he forgot. I later phoned the dealership to get this resolved and the receptionist passed my message onto the service team, with a commitment that I’d receive an email/phone call by EOD. That never happened. A couple of days later I phoned again and spoke with Rachel who apologised that I had to chase her (the message had been passed onto her) and explained that she’d need to speak to the digital team for assistance with the query, and she would certainly get back to me. As expected, that never happened and is an example of very poor customer service, especially when the query in question is straightforward (apparently not). Anyway, during this service I mentioned the query to Rob again and he actually bothered to speak to the digital team, and then got in touch with an update. Unfortunately, the resolution does require me to bring the vehicle to the dealership again, which is inconvenient, as had Rachel bothered to assist in the first place as committed, the query could have been dealt with during the service that took place earlier this week. I hope my feedback is passed down the chain to mitigate future occurrences of similar poor customer service.

Excellent and friendly service . Good communicationsThank you all

very helpful

As usual, I was more than happy with the Audi experience whilst my car was being MOTd.

I just want to say thank you to Julian for all the help and also to Manish , thank you very much for a really nice experience .

Great service from the Start. Beth was friendly and efficient!

I couldn’t have asked for a better customer service from the two service advisors Kirstie and Jess. When I was unsure on what service plan I had Kirstie came back to me so quickly

First class service and very helpful -

Still discussing options with your representative and sourcing a suitable vehicle.