Dan deller. really knowable, not pushy.

Very good but the used car wasnt available yet, though advertised. i was due a call early this week to test drive it but I didnt get one and the car has now disappeared from the website so must have sold? The sales person was friendly and helpful though.

Good Day,I bought a used Audi Q3 from you on the 7th of October. Naeem Wadud was the sales representative. In fairness to Naeem, he was very professional and was very helpful in organising the sale. However, I have to tell you that I am very disappointed. I chose to purchase the car from an Audi Main Dealer because I was under the impression that I would be buying a nice well cared for car that met high expectations one would associate with an Audi Main dealer. Prior to the sale when I travelled to Guilford from Wales, Naeem sent me a video of the car. I pointed out to him that the rear tyres looked low on tread. Naeem assured me that they tyres were fine and claimed that there was plenty of tread on them. I also raised the matter when I arrived to buy the car. Strangely enough, Naeem never gave me the MOT certificate and this I believe this was cynical because the report highlighted that both rear tyres were as I thought, close to the legal limit and bald on the edges. I have since downloaded the MOT report and as you can see attached. The report clearly identifies what I believed to be the case. In truth, had I seen the MOT Report I would not have bought the car unless those tyres were changed. Why would you sell a car with almost illegal tyres?You would expect this kind of activity from some back street car dealership but not an Audi main dealer. I am very disappointed and it would probably would make me think carefully about buying a car from you in the future.RegardsMartin W Jones MBE,MSc,

You’re salesman Rod answered my question and responded very quickly

Grant was professional and knowledgeable.

All the representatives were extremely helpful and professional. They wanted to help me find my right car. They remained pleasant and helpful even after it became clear they were unable to provide the right car.

Dear Audi UK,I am writing to make a formal complaint regarding the handling and refusal of a warranty claim for my Audi RS3 (Reg: YF22 RXM) by Lookers Audi Guildford.The vehicle is currently at Audi Guildford, who have informed me that the bevel box has failed and that my Audi Extended Warranty claim has been refused on the grounds of “late servicing.” I strongly contest this conclusion, and I ask that Audi UK urgently review my case.Timeline• August 2024: Vehicle was last serviced by Audi.• End of May 2025 - Audi Guildford: The vehicle was at Audi Guildford for a warranty repair (parking sensors). At this visit, I was told that the bevel box / gearbox / torque vectoring units service would be due soon, but no sense of urgency or warning was expressed. At no point was I advised that waiting a few weeks would risk mechanical failure or void warranty cover.• July 2025 (24,000 miles): I had the bevel box, gearbox, and torque vectoring unit's services completed together by a reputable independent garage using genuine Audi parts. Service invoice is attached.• Since July 2025: The car has run perfectly. It has not been driven hard and has covered approx 1800 miles since.• Mid-September 2025: A noise developed for the first time.• Current (25,800 miles, Audi Guildford): I have been informed that the bevel box has failed and that warranty cover is refused due to “late servicing.”Why I dispute the refusal1. Service carried out: The bevel box was serviced in July 2025 using genuine Audi parts. If late servicing was genuinely the cause of failure, then the gearbox and torque vectoring units serviced at the exact same time should also be affected, but they are not.2. Low mileage and timing: The car has only covered approx 1,800 miles since the July 2025 service, and the fault only appeared in the last 1-2 weeks. This strongly points to a component or manufacturing defect, not neglect.3. Audi Guildford advice: When I was at Audi Guildford in May 2025, I was informed the service was “due soon” but there was no sense of urgency. I was not advised that delaying until July would create a risk of failure or jeopardise warranty coverage.4. Service reminders: I did not receive any service reminder or communication from Audi suggesting that this work had become overdue or was critical.5. Extended Warranty: I purchased the Audi Extended Warranty specifically for peace of mind against unexpected failures. Refusing this claim undermines the value of that warranty and is inconsistent with the reasonable expectations of an Audi customer who has maintained the vehicle properly and in good faith.Requested actionIn light of the above, I request that Audi UK re-open and urgently review my warranty claim, ensuring that the July 2025 service records and the vehicle’s full service history are properly taken into account. I also ask that the repair of the bevel box be authorised under the terms of my Audi Extended Warranty. If Audi continues to maintain that the failure was caused by late servicing, I require a full written explanation, supported by technical evidence, workshop notes, and any diagnostic or photographic findings relied upon in reaching that conclusion. Furthermore, I ask that the failed component be retained and made available for independent inspection, and that Audi clarify how any associated costs will be handled.I expect acknowledgement of this complaint upon receipt and a full written response confirming the next steps. If this matter is not resolved satisfactorily, I will have no option but to escalate to the Motor Ombudsman and Trading Standards.RegardsAbdul Ghafoor

I was assisted by Harry. He was professional and efficient.

Judy was excellent in her knowledge and professionalism.

David was an excellent help in my enquiry as well as in the purchase of my partners car.