i had my car serviced. There was a small body work requirement which was not done. I have telephoned three times and been promised a response which was not forth coming. This is appalling.

Always great service

I phoned last Saturday to arrange a test drive for the new Q3 SUV petrol. My call is directed to someone else who takes down all my details etc and says should be fine for my test drive requested for the Tuesday just gone and that I would receive email confirmation. When I phone again on Monday as no email recd, turns out no record of my booking and wirse you don't have petrol models anyway! Terrible service/communication.

All the staff were very attentive and professional! Harry excellent!

David Taylor was brilliant in his assistance

Kam Rana has been excellent at every step

Absolutely no interest in selling me a car…the response of ‘there may be one outside’ sums up the focus on customer service

I am writing to express my extreme dissatisfaction with the service I have received. Looking back over the last three years, my experience has been a constant series of technical failures and unprofessional communication.During my most recent visit, I was promised a repair quote by Thursday morning. Instead, I was ignored for a full week despite multiple follow-up messages. This occurred even after I had explicitly highlighted my past poor experiences with your service department. Such a total lack of response is simply unacceptable for an Audi dealership.Unfortunately, this is not an isolated incident. During a previous brake service, a technician failed to put the Electronic Parking Brake into service mode and forced the pistons manually, causing damage that required parts to be replaced at the dealership's expense. I was then told parts were unavailable and I would have to wait 4 days to get my car back. This would have resulted in hundreds of pounds in taxi and car hire expenses because the dealership refused to provide a loan car. Miraculously, the parts were suddenly "found" and delivered the next day, but only after my persistent intervention. Furthermore, the dealership failed to advise us during our last routine visit that a gearbox service and spark plug replacement were due at the 38,000-mile mark. We only discovered these critical requirements when visiting a different dealership. This shows a worrying lack of both technical knowledge and basic professional care.The handling of the current repair has been equally disappointing. After involving the Sales Manager, the initial quote of £742 suddenly jumped to £1,200 with no clear justification. To make matters worse, the service team used "scare tactics," claiming my boot would soon fail to close. This directly contradicts the information I received when the issue was first flagged: that only the wiper and washer would stop working, with no impact on the car. This feels like retaliatory pricing following my complaint.Looking back to the start, the car was sold as "Approved Used" with tyres and brakes at the absolute legal minimum. Additionally, the current wiper motor leak likely existed at the time of sale, as it was flagged during the very first service after purchase. This falls far short of the "145-point check" promised by Audi.We were hopeful, following our initial conversations when picking up the car on 23.02.2026, that this situation could be resolved to the standard we expect from an Audi service centre. However, the ongoing communication failures have contributed to our decision to put our plans to purchase a new vehicle this year on hold. We are reluctant to enter into a long-term relationship with this dealership under these circumstances. While we are still considering our options regarding our current agreement, a meaningful resolution is needed to restore our confidence.

Quick and accurate information

£250 deposit 21-2 cust has chased this with the branch and nothing has happened.