The level of service provided by Ellis Coppellotti was one of the key drivers to be converted to an Audi customer. Ellis made the process a hassle free experience whilst ensuring my requirements were matched. Ellis is a credit to the Guildford branch. Equally happy with the car purchased, with great after care service. Thank you!

The service we received was excellent

Easy to doGreat customer service alwaysAccommodating and

Very good and professional

The health check video was very scant and an advisory for a tyre nearly 5mm when you can see I only do 7500 a year could potentially scare a less experienced person into buying one now instead of in say 4 - 6 months time

Service was exceptional from start to completion.

They don’t really know on the phones what is available and they didn’t tell me I needed to book a slot to stay and waitEdward was very good explaining everything. And service went well and in good timeJust a shame generally Audi service like the drop off in Guildford has been taken away and refill of addblue which was mentioned to me as I could ask for that to be topped up before has also been taken away. Since Covid a lot of the added benefits to coming to Audi are being taken away - big shame

The sales representative, Jidu, was charming, did not over-sell and was very knowledgeable about the car and its specifications.

I put it on hold until April.

Used the booking in service which was fine but prefer to speak to someone when booking in - to discuss timings etcFirstly, almost impossible to hear the audicam service video, andSecondly a new fuel filter was advised which we had actually had fitted at the previous service!