A very professional meeting in which all information clear and factual re the Audi Q3 .

I purchased my Audi Q3 in September, my car has been in for repairs a number of times, I currently still have faults with the audi assist, MMI fault and how my window screen motor is broken meaning im unable to drive my car. The car has been in the garage on multiple occasions. I tried to make contact with the manager where I purchased the car from but no joy, also sent a email to the main audi customer services, im extremely unhappy with this, I no longer have trust in this car im very disappointed with Audi.

No one from Guildford Audi has contacted me.

Not able to offer a test drive on an RS3, ended up ordering from a different manufacturer

Grant was good well executed communication was good and Grant thoroughly explained all the figures and I was able to test drive an automatic as I am always a manual driver.

Dear Sir or Madam,I am writing to formally raise a complaint regarding the servicing history of my Audi A3, registration RK73 LVZ, purchased from Lookers Audi Reading in November 2024.As part of the PCP agreement, I was provided with two complimentary services.Vehicle and servicing history• On 07 January 2025, at 12,293 miles, the service warning light appeared. The vehicle was serviced at Audi Basingstoke, where an oil change service was carried out.• After moving home in March 2025, my local dealership became Audi Guildford.• In July 2025, the service warning light appeared again at 19,189 miles, only six months and approximately 7,000 miles after the previous service.• I was contacted by Audi Central Bookings and advised that the vehicle required another service. Relying on this advice, I booked the vehicle into Audi Guildford, where a second oil service was carried out on 16 July 2025, using my second complimentary service.At the time, I queried why the vehicle required another service so soon, but trusted the advice provided by Audi.Service plan purchaseAs both complimentary services had now been used, I was concerned about future servicing costs and, as a direct result, took out an additional Audi Service Plan in August 2025, costing £29.99 per month for 24 months, which includes two services.Current issueIn January 2026, the service warning light has appeared once again. The vehicle has covered approximately 24,000 miles, meaning only around 5,000 miles and six months have passed since the last service.I contacted Audi Central Bookings, who advised that:• The vehicle does not require a service• The oil service interval is 12 months or 10,000 miles• The service indicator was showing incorrectly and simply needed resetting at Audi GuildfordDespite this, I was subsequently contacted again by Lookers Audi Central Bookings and informed that the warning light related to a brake service, quoted at £185, or £85 if carried out alongside a standard service. This is extremely frustrating given that I am already paying monthly for an Audi service plan.Complaint and regulatory concernsMy primary concern is that the second complimentary service in July 2025 should never have been required. Based on Audi’s own service schedule, it was not due until January 2026. I relied entirely on the information provided by Audi representatives, which proved to be incorrect.As a result:• My second complimentary service was used unnecessarily• I was pressured into taking out an additional service plan at least six months earlier than required• I am now incurring monthly costs of £29.99 that I should not have been exposed to at that timeI believe this constitutes mis-selling, contrary to FCA principles, specifically the requirement to treat customers fairly and provide clear, accurate, and non-misleading information. Furthermore, under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. I do not believe this standard has been met given the repeated incorrect advice and unnecessary servicing.Resolution soughtAs a gesture of goodwill and to resolve this matter fairly, I am requesting that:• The current service plan be settled in full• No further payments are taken• I remain entitled to the two services included within the existing planI have acted in good faith at all times and followed Audi’s guidance. I do not believe I should be financially disadvantaged due to repeated incorrect advice from Audi and Lookers representatives.Please treat this as a formal complaint. I expect a full written response within 14 days of the date of this email. Should this matter not be resolved satisfactorily, I will have no option but to consider escalating the complaint further.I look forward to your response.Yours faithfully,Mark HoggRivendellPetworth RoadMilfordGodalmingSurreyGU8 5BA07769334760

Lack of communicationLack of respectHeld on to our deposit for over a week promising to refund us back!Left out of pocket and no carNever rang us backNever replied to our emailsAll round terrible experience

I have written to the sales person - as per the below - which explains all.Dear Jidu,I hope that you are well.I’m sorry to have to write this note, but I need to tell you about how disappointed I am with the car.I’ve waited a while to write because I thought things would change.I’ve had the car approx 18 monthsThe real issue is the miles that the car says you have compared to what you actually get.For example we charged the car on Sat night and in the morning we had 210 mile range.We make a trip approx 60 miles return and we had 110 mile range when we got back.However with the heating it gets worse.The car constantly fogs up on the front windscreen, so you need to have the de mist on - pretty much all the time.Yesterday when we got in the car we had to put the heat on max and fan on as the car was cold and misted up.The range dropped from 210 to 120 miles ??Obviously I turned it off as soon as I could, but the situation is not right.Effectively the car does not have anywhere near the range that it’s supposed to / or shows that you have.This means more charging and therefore more cost.Could you please look into this.Ideally I’m going to look at getting a hybrid car, so at least I have both power supply - do Audi to hybrid cars ?I look forward to hearing from you.ThanksTonyTony GerrardDecorum Partners LondonCraven House16A Northumberland AvenueLondonWC2N 5APM +44 (0)7973 139050E tony@decorumpartnersuk.com

Good AfternoonPlease see correspondence below regarding the breach of contract by your Audi Guildford Centre. To be frank, the nonchalant responses given to me this morning are appalling , destroy reputation, and indicate that Lookers have no regard for contractual commitmentI am hoping that you are able to resolve without the need for me to persue the matter furtherRegardsLarry Lipman07768700600________________________________________From: Larry LipmanSent: 02 January 2026 15:13To: michaelwood@lookers.co.ukCc: harrywood@lookers.co.ukSubject: Fw: New Audi A3RSMichaelAs you can see we have an issue here.I look forward to your comments before I proceed as per my e mail belowRegardsLarry07768700600________________________________________From: Larry LipmanSent: 02 January 2026 15:06To: harrywood@lookers.co.ukSubject: New Audi A3RSGood AfternoonFurther to our telephone conversation this morning, I am dismayed at your commentsAs per the binding conteract between us dated 5 December you are bound to deliver , as I am to purchase, the contracted new car for delivery as per that contract today.I cannot accept your comments that you tried to call me , nor your admission that you could have e mailed me to discuss your inability as you sugeest to perform under the contract . You said that you could provide an identical order for delivery in 3-4 weeks which I declined . You have given me the story that although the car is available and you intended to draw it from stock, that the other dealer who has it needs to keep it on his showroom floor or "lose money". I do not accept this .I am now writing to request that you perform under this contract and confirm a delivery date of the vehicle to me on Monday 5 January . In the absence of this I shall , without prejudice, purchase the vehicle from the dealer who may be the one who has the car, and seek any excess thaty I am forced to pay over our contracted price from you.I await your responseRegardsLarry

I’m writing to raise a formal complaint and request a satisfactory level of support following a recent visit to Audi Guildford.I have a 2025 Audi Q6 Sportback with a plethora of issues.1) Multiple system warning errors - lane assist, high beam assist, emergency assist, traffic sign recognition all unavailable intermittently2) Digital key does not work at all3) Car intermittently loses all sound (no radio or audio via Apple Car Play)4) Finally the worst issue, an insufferable ‘humming’ noise from the car above 50mphI visited Audi Guildford on 16th December, in which all of the above issues were dismissed with ‘no appropriate fix available.’This vehicle is brand new, only 1300 miles on the clock, I find both the quality of this £80,000 vehicle, and the support from Audi Guildford absolutely unacceptable.I have colleagues & friends with the vehicle who share the same views, however they have at least had an acceptable level of support from their respective dealerships.From speaking to other Q6 owners, I am aware of TPI’s available to rectify the humming noise. I have the TPI documentation myself, and don’t believe any noise tests were carried out as per my complaint. I know multiple software updates are available, however was told these are not applicable to my vehicle. Whether they are applicable or not, sending a customer on his way with these outstanding issues with no form of resolution, and to basically live with it is absolutely unacceptable. On arrival, I went out with a technician who acknowledged the humming noise at high speeds, and how loud they were on nearly all road surfaces. I can also confirm these road noises were not apparent while test driving the vehicle earlier in the year.As you can imagine, I’m extremely frustrated, and feel incredibly let down my such a reputable brand.I’m seeking your support and resolution to the above issues in a timely manner, as an alternative to pursuing rejection of the vehicle.