a video wasn't required nor needed in this instance therefore please ensure this doesn't have a negative impact to an otherwise excellent service as ever from the great team at Lookers.
Verified User
•
Feb 21, 2023
5.0/5
5.0/5
Alex was fab. A wrong part was sent which delayed us getting our car back but the communication and service from Alex was great
Verified User
•
Feb 21, 2023
5.0/5
5.0/5
Good team. Helpful & friendly.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
i would like to give a special mention to robert you customer experience manager,who has kept me informed of what is going on ,and gone out of his way to deal with problems that have occured,pleasure to deal with.Just hope he can sort the latest problem out asap .
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
All round great service. Was able to work comfortably while I waited for the works to complete. The lady who looked after me was new but very knowledgeable and a great addition to your staff.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Would have liked to drop the car off slightly earlier. 7.30 rather than 8.00Rachel was lovely, very pleasant to deal withDropping off/picking up was hassle free despite it being really busy
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Well organised Audi centre, with helpful receptionists, a very efficient Service Advisor (Rachel) and a good job done by Technician, Matt Young who serviced the car and provided a useful video report. Thanks.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Excellent service and facilities
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
I received excellent service at Guildford Audi however my only critisism is that when your phones are busy they transfer to a call centre and that experience is always less than satisfactory!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
a video wasn't required nor needed in this instance therefore please ensure this doesn't have a negative impact to an otherwise excellent service as ever from the great team at Lookers.
Verified User
•
Feb 21, 2023
5.0/5
5.0/5
Alex was fab. A wrong part was sent which delayed us getting our car back but the communication and service from Alex was great
Verified User
•
Feb 21, 2023
5.0/5
5.0/5
Good team. Helpful & friendly.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
i would like to give a special mention to robert you customer experience manager,who has kept me informed of what is going on ,and gone out of his way to deal with problems that have occured,pleasure to deal with.Just hope he can sort the latest problem out asap .
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
All round great service. Was able to work comfortably while I waited for the works to complete. The lady who looked after me was new but very knowledgeable and a great addition to your staff.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Would have liked to drop the car off slightly earlier. 7.30 rather than 8.00Rachel was lovely, very pleasant to deal withDropping off/picking up was hassle free despite it being really busy
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Well organised Audi centre, with helpful receptionists, a very efficient Service Advisor (Rachel) and a good job done by Technician, Matt Young who serviced the car and provided a useful video report. Thanks.
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
Excellent service and facilities
Verified User
•
Feb 20, 2023
5.0/5
5.0/5
I received excellent service at Guildford Audi however my only critisism is that when your phones are busy they transfer to a call centre and that experience is always less than satisfactory!