Got attended to straight away and employee was very polite and was very informative

IAM writing to make a formal complaint from your dealership registration sw19gpzThe vehicle broke down two weeks ago left without a car without any meaningful update and practical resolution being offered this has caused significant inconvenience and frustrationUnder the consumer rights act;2015 specifically section 22( time limit for short term to reject) formally notifieing you that IAM seeking to exercise my legal right to reject the vehicle and return of my part exchange vehicle sm19nuaWhile I want to make clear that my original salesman John Murray has being fantastic throughout and done everything he can to assist unfortunately the rest of the dealership has been unhelpfulI spoke with your sales manager Alan on Friday who was completely in dealing with this matter he advised me it could take weeks to prepare the paperwork to process the return of the car and the return of my part exchange this delay is unacceptable given the circumstancesAlan also promised me that I would be provided with a like for like courtesy car within the next 24 hours we are now approaching 96 hours since that promise was made and I have received neither a courtesy car nor any communication regarding thisIAM requesting written confirmation within 7 days of this complaint1"acceptance of rejection of the vehicle under the consumer rights act 20152"the process and timeline to returning my part exchange Sm19nua3"any refund arrangements dueIf I do not receive a satisfactory response within 7 days I will have no opinion but to escalate this matter further including Audi UK the motor ombudsman and trading standards and seek legal advice if necessaryI trust this matter will now be treated with urgency it deserves

Ryan McGilligan excellent care, support and understanding of all my question, seemless experience from start to finish, wonderful!

About a car I bought

bought a car a week ago 28,000 half way home and warning lights on. Advanced driving system, headlight drive assist. Windscreen has been replaced re collaboration and this wasnt carried out.Back wiper blade screeching a con not cold in the car. Wheel alignment is out. The vehicle is only 3 years old. Cust nt doing all this back and forth, currently the car is in the dealership and no one is really wanting to speak with the cust and she is not having it back till its fixed. Partner asked to speak with the service manager and no one has called them back. Cust no happy at all.

From: bert.angus@glen-turner.co.ukSent: Thursday, June 25, 2026 3:48 PMTo: audiapprovedhamilton@lookers.co.ukCc: customerservices@vwfs.co.ukSubject: RE: : Formal Rejection of Vehicle – Consumer Rights Act 2015________________________________________External Sender: Confirm legitimacy before acting.Dear Sir/MadamVehicle Details• Vehicle: Audi Q6 e tron• Registration: SH25 THZ• VIN: WAUZZZGF7SA051694• Purchase / Delivery Date: 30/06/25• PCP Finance Agreement Number: 0000440172858439I refer to my formal notice of rejection issued on 12/05/26 which remains unresolved more than three months later.To date, I have neither received satisfactory resolution nor meaningful progress toward complying with your legal obligations. This delay is unacceptable and places you in clear breach of your duties under the Consumer Rights Act 2015.Failure to ResolveThe key facts remain unchanged:• The vehicle suffered a serious electrical/control module fault, rendering it unusable• Repair timescales extended to several months, which is plainly not “within a reasonable time”• I have been subjected to significant inconvenience, including:•o Loss of use of the electric vehicle I purchasedo Provision of an initial unsuitable petrol replacement vehicleo Financial loss due to increased fuel costsYour failure to conclude this matter within a reasonable timeframe further compounds that inconvenience.Legal Position (Reaffirmed)Under Sections 19 and 24 of the Consumer Rights Act 2015, I have exercised my final right to reject the vehicle.Given:• The unreasonable delay in repair, and• The significant inconvenience caused,your opportunity to remedy the matter through repair has been exhausted.Additionally, the continued failure to process my rejection may now constitute breach of contract and statutory duty.As previously stated, the finance provider remains jointly and severally liable under Section 75 of the Consumer Credit Act 1974.Required Action – Final OpportunityI now require the following within 7 days of this mail:1. Written confirmation that my rejection has been formally accepted2. Immediate steps to terminate the PCP agreement with no liability to myself3. A full refund of all sums paid, subject only to any lawful deduction for fair use4. Arrangements for prompt collection of the vehicleEscalation NoticeIf I do not receive a satisfactory response within 7 days, I will proceed without further notice to:• Refer the matter to the Financial Ombudsman Service (FOS)• Seek additional costs, interest, and any applicable damagesI will also submit a formal complaint to Trading Standards, given the failure to comply with consumer protection legislation.ConclusionThis matter has already been delayed far beyond any reasonable timeframe. I now expect urgent and decisive action to resolve it.This letter constitutes a final opportunity to settle the matter amicably.Kr,BertBert AngusSafety, Health & Environment ManagerGlen Turner Company LtdStarlaw Road,Bathgate, EH47 7BWT: +44 (0)1506 468550 Direct: +44 (0)1506 468588M: 07584460693E-mail: bert.angus@glen-turner.co.ukFrom: Bert AngusSent: 12 May 2026 13:05To: audiapprovedhamilton@lookers.co.ukCc: customerservices@vwfs.co.ukSubject: : Formal Rejection of Vehicle – Consumer Rights Act 2015Dear Sir/Madam,I am writing to formally reject the vehicle detailed below under my statutory rights provided by the Consumer Rights Act 2015.Vehicle Details• Vehicle: Audi Q6 e tron• Registration: SH25 THZ• VIN: WAUZZZGF7SA051694• Purchase / Delivery Date: 30/06/25• PCP Finance Agreement Number: 0000440172858439Reason for RejectionAt approximately eight months into the contract, on or around 9 March, I began experiencing faults with the vehicle’s ability to take an electric charge. The vehicle and the Audi app were failing to communicate correctly.On 23 March, I contacted Audi Approved Hamilton and was advised the issue would be a “two minute fix.” I attended the dealership that afternoon; however, the salesperson was unable to resolve the issue and advised me to contact Audi Assist, which I did later that evening.On 24 March, Audi Assist attended my place of work and carried out diagnostic checks. A fault was identified almost immediately — a control module fault — and the vehicle was subsequently booked into Audi Approved Hamilton for repair.Audi Approved Hamilton was unable to provide an appropriate replacement vehicle. As I was travelling to Elgin the following day, a rental Audi A6 petrol vehicle was arranged through Enterprise that evening.I must emphasise that my vehicle is a fully electric Audi Q6 e tron, whereas the replacement vehicle is a petrol Audi A6 (72 plate). I travel approximately 400 miles per week and selected an 18,000 mile annual allowance for this reason. Due to current fuel costs, I am incurring significantly higher running expenses, leaving me financially disadvantaged while also being deprived of the vehicle I purchased.I was advised by Archie Miller at Audi Approved Hamilton that the repair could take up to two months. On 9 April, I contacted the dealership again and was informed that the expected repair timeframe had increased to a further six to eight weeks, citing shortages of Audi EV technicians.Legal PositionA serious fault has occurred which has rendered the vehicle unusable.Under the Consumer Rights Act 2015, where goods are faulty, the consumer is entitled to a repair. However, that repair must be carried out within a reasonable time and without causing significant inconvenience to the consumer.In this case, the proposed repair timeframe extends to several months, during which I have been deprived of my vehicle, provided with an unsuitable replacement, and incurred substantial additional fuel costs. This clearly constitutes both unreasonable delay and significant inconvenience.As the statutory repair remedy has failed to meet the requirements of the Act, I am now exercising my right to reject the vehicle under Sections 19 and 24 of the Consumer Rights Act 2015.Required ResolutionI require the following:1. Written confirmation that my rejection of the vehicle is accepted2. Cancellation of the PCP finance agreement with no further liability on my part3. A refund of all payments made, subject only to any lawful and reasonable deduction for usage (if applicable)4. Confirmation of arrangements for the return or collection of the vehiclePlease note that the finance provider is jointly and severally liable under Section 75 of the Consumer Credit Act 1974 and is required to act upon this rejection.This email constitutes formal notice of rejection. I expect a written response within 14 days.I request that all further correspondence is provided in writing only.Yours faithfully,Lynda Angus/ Bert Angus94 Gowan Brae, Caldercruix, Airdrie, ML6 7RB07921 800708, 07542861779lynda.angus@talktalk.net bert.angus@talktalk.netBert AngusSafety, Health & Environment ManagerGlen Turner Company LtdStarlaw Road,Bathgate, EH47 7BWT: +44 (0)1506 468550 Direct: +44 (0)1506 468588M: 07584460693E-mail: bert.angus@glen-turner.co.uk

My car has been in at this branch with Audi extended warranty for repair. I first took the car in on the 2nd of December and received it back in early February but it was faulty again so I took it back a few weeks later.To this date there Is no update on the car and it hasn't been looked at yet having had it since February. I have been in contact with the garage several times but the latest time, the people that I had been dealing with had both left the company and was told to complain to speed things along for me. I have a courtesy car which is great but I am using fuel I had been using before at around £200 per month and I am struggling to afford this as my car is electric. I am looking to get it back asap so I can make arrangements to replace this car and was hoping to come to you guys for a car.

Audi Lookers Hamilton have now had my Audi Q4 etron since the 9th of April. I have had no communication about my car whatsoever and when I enquired I was informed to “go about my business with the courtesy car provided”. I have leased an electric car due to the environmental impact and also for running costs. Audi were unable to provide me with a car so they have provided me a lease car. The car I have is a bmw 2 series I believe which is not a like for like vehicle and is in fact incurring me significant additional expense due to the current cost of petrol. This is absolutely not acceptable. I have had m lease vehicle for around 1yr and 9 months and this is the 2nd time my vehicle has been with you, totalling about 5 months. On top of this, I was on holiday for a week and been contacted on a number of occasions by Enterprise, who are currently leasing me the vehicle as Audi were unable to provide a courtesy car. Enterprise have informed me that Audi are not keeping up with the payments of said lease vehicle and that this current period on takes my lease agreement up until the 19th June, leaving an outstanding balance of £400. Can this be rectified asap as the last thing I need would be for the lease vehicle removed. I want regular updates about the progress on my car, in fact I want the works carried out in my car as a matter of urgency as I am not willing to continue to make payments for a vehicle I do not have and have the additional costs of petrol. The customer service from Audi had been so poor that i would not consider purchasing from Audi again. I have never know a service to be so poor and I have had many cars over the years.

Liam was excellent. Tried so hard to find me an elusive A1 Black edition with tech pack. So lovely didn't feel pressurised which I normally do and I run.

Best people to deal with