Due to a very bad experience while inquringabout a car I was interested in purchasing.The sales person did not put more options infront & was very casual & did not explain more details.Was very disappointed with the attitude.And was not offered a test drive.

Further to my recent telephone conversations with your Hamilton and Blackburn franchises as well as Audi UK. I can confirm that I bought an Audi A5 at the start of august from your Hamilton franchise off Mr Fraser Gordon.The experience, unfortunately, was abysmal from the start with being pressured to buy the car, only being offered a few hours to accept the deal and sending over the money before even being able to see the car due to month end.Issues arose immediately with almost all the plastic caps missing on the wheel bolts. Despite me raising this immediately, this issue took over a month to rectify after making a formal complaint to Audi UK as the salesman was ignoring me on email and when contacting the dealership. I also requested to talk to the manager but when I received a phone call after making a formal complaint he claimed he hasn’t heard anything about the matter.During this phone call I mentioned an issue with the drivers seat squeaking which had happened the whole time I had the car. As suggested by the manager I booked the car in for diagnostic at my local Audi centre. I had to wait 2 months for the diagnostic appointment.The car went in on the 31.10.25, and I was informed by Blackburn Audi the seat, needed a new lumbar support. They also completed a vehicle health check where it was found there is no undertray at all under the car, an oil leak from the engine and broken spring mounts on both rear suspensions. Blackburn Audi stated that these faults where none of my own especially in the time I have owned the car and I would be entitled to them being rectified under the warranty.An appointment was arranged for 3rd December for all of the work to be completed. The spring mounts were repaired under warranty, however, I was informed by Blackburn Audi that Audi Hamilton were not prepared to sanction the repairs the lumbar support and undertray under warranty, when I have asked Blackburn why this might be the case they could not respond indicating that it is their view that the repairs are clearly ones that should be dealt with under warranty or funded by Audi Hamilton.It is the view of Blackburn Audi that the vehicle was serviced a couple of days before collection in August and in all likelihood Hamilton have left the undertray somewhere when completing this. The other issues Blackburn Audi pointed out would have been picked up on when doing their vehicle health check before collection, but it seems to me these have been ignored due to the cost of repair, which seems to be totally dishonest.A complaint has been raised with Audi UK, but Audi Hamilton are refusing to accept responsibility of the lumbar support and undertray and have escalated this matter with them.I have also received a phone call from Audi Hamilton following this complaint where the salesman who sold me the car was extremely rude, expressing these issues were of my own fault and it has been too long to rectify these issues themselves, even though the car came in this state and with these issues as backed up by Blackburn Audi and the time elapsed was due to the waiting times to either sort out the initial issue of the wheel caps and waiting to get booked in.In all of the circumstances I would be grateful if this matter could be considered as a matter of urgency and confirmation received, within the next 7 days, that the repairs will be carried out under warranty otherwise I will have no alternative but to return the vehicle for a full refund under my consumer rights as confirmed by Blackburn Audi

Car was purchased in March 2025. Paperwork was not processed properly and salesman was releived from his job. No V5 was ever recevied for car and car was never registered in the new owners name. Owner was going to Australia and wanted to sell car but could not as dealership had not recorded the car properly. Went to dealership on 9 October to discuss selling car. Paperwork was processed and saleman applied for replacement V5 and we were told up to 6 weeks. 6 weeks came and went and branch were contacted 15 times in total, last few calls have resulted in no one getting back to me with any update. Still no replacement V5 and unable to sell. This has now resulted in financial loss with 2 months extra insurance payments and 2 months interest on finance agreement. I would like this resolved asap. Discussed with the so called sales manager of the Audi Hamilton store (Alan) he had never even had the courtesy to contact us regarding this issue that they caused in the first place. If the car is not sold back to Audi at the agreed price of £26,000 plus all out of pocket costs reimbursed and some form of compensation for the terrible customer service we have received my intention is to take this to the financial ombudsman to report financial loss.

Very bad and poor communication.

Lookers Motor Group LimitedLookers House 1st FloorLookers StokeBede RoadStoke-On-TrentUnited KingdomST4 4GUBy Email: customerfeedback@lookers.co.uk27th November 2025Dear Sir/MadamOur Client and Your Customer: William McCannVehicle Make & Model: Audi A3Vehicle Reg: SH24 WTUInvoice Date: 16/04/2024Finance Company: Volkswagen Financial Services (UK) Limited t/a Audi Financial ServicesEXERCISE OF RIGHT TO REJECT – CONSUMER RIGHTS ACT 2015We act on behalf of the above named Client who you supplied the above mentioned vehicle (the “Vehicle”) to in terms of the above Hire Purchase Agreement (the “Agreement”).We enclose herewith copy correspondence that we have sent to Volkswagen Financial Services (UK) Limited t/a Audi Financial Services, to exercise the right to reject the goods in terms of the Consumer Rights Act 2015.We appreciate that our Client’s contractual relationship appears to have been with Audi Financial Services rather than you, but trust you will note the position accordingly.Please do advise if you are called upon by the finance company to accept the rejection on their behalf.Yours faithfullyCases Team

Never received call back

Nobody called back or emails

I made a general enquiry on line and was harassed with phone calls, text messages and videos

I bought a vehicle from Audi Hamilton on 29th May 2025 and after 3 days of buying the car the vehicle started giving errors I cantacted the the branch and explained the fault and at the end the of the first month tge EML engine management light came on I contacted them back and booked it in for repair after picking up the car the next day after repair the EML was back on after a couple of hours driving so contacted them back and said the fault is still there they booked it back in the same thing happened again after picking the car the second time and i was annoyed and exhausted so i went to the branch to talk to them physically and they told me to leave the car there for a week i and i told them i use this car for work so if i leave the car for a week its a loss of earnings for me and the branch manager turned and said i will compensate you something towards your loss of earnings so i agreed to leave the car there for a week but on one condition if after a week the same problem occurs again you need to refund me as it has only been a month since i bought the car so after a week they phoned me to come and pick the car up and once i picked the car up and went home literally after an hour the EML was back on so i tried to phoned them but the branch was already closed and instead i sent them an email and explained the fault is back on and the car is not fixed so after a week waiting neither car was fixed nor i got any compensation for my loss of earnings so i went back to the branch back and i urged with them and it was a long conversation i told them as agreed now since the car is not fixed you have to refund my money but the man turned and said i will not do it and you can go complain or i book it in and replace the DPF but at this stage i had nothing in my mind and i was shocked so i said ok i will bring it back in for DOF replacement and at the time the man said we will order the DPF and once we have them here we will contact you to book the car in and it would take three days to get it replaced so after a couple of weeks finally they phoned me and booked the car in for Monday the 27th of October so at the early morning at that day i took the car to the branch and i was expecting to pick my car at Wednesday or Thursday but i didn’t receive any phone calls so i phoned them and they said i will be ready by the Friday and when i phoned on Friday they said its not ready so you have to wait until next week but instead i straight went to the branch on that Friday and talked to them why they lied to me and me and my wife had a long argument with the branch manager and repair manager and again he agreed to compensate me with my loss of earnings and by Wednesday 5th of November the car will be ready but unfortunately i was expecting a call from them today and nobody phoned so i phoned them and again they turned and said the car is not ready hopefully its ready this coming Friday… and i truly have no trust on any of thier words anymore and this is why i come to the complain section to register my complain and get a solution.Date Wednesday 5th November 2025RegardsKohistani

Salesman Dale Moore took time with me and explored a number of options