Sirs,In my search for a "nearly new" Audi S3 to replace my current car (a 2023 Audi A3 35TFSI), I called Audi Approved Hamilton to request a viewing and test drive a specific car I had seen advertised. I spoke to salesman, Dale Moore, and asked about the car, giving the registration number, which he confirmed was still available. I therefore arranged an appointment at the first opportunity, which was at 2:30pm the following day, Monday 3rd November. I offered to give details of my current car, but was told that was not necessary, as he would appraise it and give me a trade-in valuation when I arrived.I travelled to Hamilton from my home in Troon (approximately a one hour drive) and arrived 20 minutes early for the 2:30pm appointment. On arrival, I was greeted by Dale, and told the car was not ready yet. While we were waiting, he took the details of my A3 and went out to check the condition of the car etc., then agreed trade in value and discussed finance options.After all this was completed, we were told the car was still not ready! After hanging around for what seemed a very long time, we eventually got into the car at around 3 pm.We test drove the car for approximately half an hour, and were happy with it, so decided to go ahead with the purchase.When we then sat down with Dale and were discussing a couple of minor concerns about the car, I noticed other people getting into the car which I had parked outside the doors. I immediately asked Dale why, and he reluctantly told me they were also looking at it. Furthermore, they had in fact paid a deposit to reserve it! I then discovered that they had come in about 15 minutes before us, and asked to look at an S3. Why show them the one we had already booked for a test drive? Surely, as there were other S3s in stock, these customers should have been shown another car, or been asked to wait until after our test drive.It transpired that the real reason we had to wait for over 45 minutes to test drive the car, was that the other customer was actually out in it with another salesman. They then had to wait around for us to complete our test drive, and in the knowledge we were potential buyers, they paid a deposit. This was not only a waste of everyone's time, it was completely unprofessional and underhand.Dale said he thought they might not proceed with the purchase, and he would call me later to confirm, one way or the other. We stayed in Hamilton until after 6 pm, but received no telephone call.I called the following day (Tuesday), and was told Dale was busy with a customer, but would call back. He eventually called me back on Wednesday and confirmed the car was sold. He had tried in vain to find another suitable car, to the same specification, without success.I consider the entire experience very disappointing, unprofessional, and not the way to conduct business. As I had called about the car, and made an appointment, I should have been afforded "first refusal" on the car at any time after that. At the very least, I should have been informed that someone else was looking at it, immediately on arrival. I would then have had the opportunity to reserve it myself with a deposit, in preference to the other customer.After this experience, I would be very reluctant to deal with, or recommend Lookers Audi Approved Hamilton in future.Yours sincerely,

When I was invited to complete an online vehicle valuation estimate, upon completion of evaluation there is a check box question asking about my communication and marketing preferences. This question offered, phone call, SMS text and email.When I selected my preference, I opted for email, not telephone call, or SMS text messages. Within 36 hours of me completing the survey, I had received X6 phone calls, X3 voice messages to my phone and X2 emails.One of the voicemails that I received, the person didn’t even get my name correct, they called me by a different name.

I am writing to raise a formal complaint regarding a deeply disappointing and unacceptable experience with Audi Approved Hamilton, which operates under the Lookers Group.On 30 October 2025, I purchased a vehicle over the phone and was instructed to pay the full amount (£28,304) before collection. When I collected the car on 1 November 2025, it was dirty, and I was rushed through the handover process. I was told to arrange the valet myself and that I would be reimbursed later.The following day (2 November 2025), a low oil level warning appeared. Upon inspection, I found oil all around the engine bay. I immediately went to Audi Liverpool, where they discovered that a cap was missing and fitted one for me. However, given the amount of oil around the engine, I now have serious concerns about the vehicle’s roadworthiness and mechanical condition.When I contacted the Sales Manager at Audi Hamilton (Alan), I was told that I could not return the vehicle, despite the sales contract clearly stating a 30-day return policy.In reviewing the service history, I also found that:• The first oil change was carried out by an unauthorised service provider at 30,000 miles.• The second service was completed by an authorised Audi service centre at 50,000 miles.Given this, I must question how a vehicle with this service history and such a clear engine oil issue was approved and listed under the Audi Approved Used program, which should represent the highest standards of quality and reliability.I am therefore requesting:1. Immediate assistance from Lookers Motor Group to reject the vehicle under the 30-day return policy.2. A full refund of the £28,304 purchase price, plus any related costs.3. A formal explanation of how this vehicle passed your Audi Approved inspection process.This situation has caused significant stress, inconvenience, and loss of confidence in the Lookers and Audi brands. I would appreciate an urgent response and resolution.Kind regards,Krasimir Nikolov

the team at Hamilton provide a first class experience

Hi,I spoke to a member of your team regarding this. We are being chased for tax on this vehicle, DA21XWW, having sold it to the Lanarkshire dealership at the time however the v5 was never changed despite the team informing us they would deal with the DVLA etc.I have attached pictures of the V5, and they are chasing £80.Please speak to my assistant Riv who can be contacted on riv@47skin.comMany thanks---------- Forwarded message ---------From: Nic TaylorDate: Mon, 28 Apr 2025 at 09:21Subject: Re:To: Calum ClarkHi CalumImages of v5 attached - thank youIt will be in the post recorded delivery today.ThanksNicFounder & CEO47 Skin

To Whom it May Concern,I am writing to raise a formal complaint regarding my Audi A1, purchased brand new from Audi Hamilton on 1st May 2025 on a PCP agreement. The vehicle currently has approximately 6,360 miles.Not long after purchase, I noticed a persistent damp smell. Despite checking for moisture, I found none initially. However, approximately one month ago, I discovered that the rear driver-side footwell was soaked with water and mould was forming on the carpet. This clearly represents a serious water ingress fault, which has worsened over time.The car was inspected by the service department at Audi Glasgow on 16 October 2025, who confirmed there was water ingress but were unable to identify the exact source. They advised the car would need to return for up to a week to determine and rectify the fault. However, I was told that this could not be accommodated until December, as a courtesy vehicle could not be provided sooner. I was directed to raise this with Audi Hamilton (as the dealer I bought the car from) to see if they could arrange an appointment sooner in order to have this corrected. I contacted Audi Hamilton on Friday 17th October and spoke with Dale on 17th October 2025, who sold me the vehicle. He assured me he would liaise with the Service Department and get back to me, but despite multiple follow-up calls and messages (from me), I have had no response for nearly two weeks. As an NHS Consultant Surgeon, I require a vehicle for my work and cannot be without transport.Furthermore, when we purchased the care we never received our Gardex kit which has been paid for. Again messages have been left previously with regard to this and again no attempt to contact us to sort this has been made. I also mentioned this to Dale when I spoke to him on October 17th.This lack of communication and delay is unacceptable. I am now driving a vehicle with mould exposure, which is a health hazard, and I believe the car was faulty from the outset.Under the Consumer Rights Act 2015, as the fault has arisen within 6 months of purchase, I am entitled to a repair or replacement without significant inconvenience. If this issue cannot be rectified promptly, I will have no option but to escalate this further, including involving Audi UK and my finance company, who are jointly liable.I therefore request:1. A confirmed date within the next 7 days for the car to be booked for full inspection and repair.2. A courtesy vehicle for the duration of the repair.3. Written confirmation that this issue is being treated as a warranty and consumer rights matter.If I do not receive a satisfactory response within 7 days, I will escalate my complaint to Audi UK Head Office, the Motor Ombudsman, and my finance provider under the joint liability provisions of the Consumer Rights Act 2015.I would prefer to resolve this matter amicably and swiftly, but I must insist on timely and proper handling of what is clearly a serious manufacturing defect.Yours sincerely,Mr David WattAudi A1 Registration: SH25 APOPurchased: 1st May 2025 – Audi HamiltonMileage: ~6,360 milesEmail: mrdgwatt@hotmail.co.ukPhone: 07817983521

Lookers were unable to match PCP Deals offered on Audi Website and kept trying to get me to accept buying used cars rather than new

5 star service throughout.

Dale Moore is a shocking salesman who takes no care or respect for his customers.

John and Dsvid did what I asked, but there wasn't a suitable car at the time.