My name is William Reilly, and I would like to bring to your attention the treatment I have received from your Audi branch in Hamilton, Scotland.I purchased my vehicle from the Audi Aylesbury branch on 15 November 2023, which was also the day I collected it. When the salesperson brought the car around, they noticed that one of the front sensors was constantly activating. As this was a fault, I was unable to take the vehicle, and I was advised it would be repaired the same day. I waited in the branch from 9:00 a.m. until around 3:30 p.m. before I was told the sensor had been replaced and I could take the car home.A few months later, I noticed that after heavy rain, the same sensor would activate incorrectly, warning that something was in front of the car when nothing was there. Once the car dried out, it would return to normal. As this issue persisted and my vehicle was under warranty, I contacted Audi UK, who advised me to use my local branch, Audi Hamilton. The vehicle was booked in for September 2024.After inspection, I was told that this was a known fault with no current fix and that a TPI existed stating this. I was informed that I would be contacted once a solution was found. However, after several more months of experiencing the same issue, I called Audi UK again in November 2024, who advised there was no such TPI and that the Hamilton branch should have replaced the sensor, control unit, or wiring.The car was booked back into the Hamilton branch in January 2025, where the sensor was replaced. However, I was then informed I would be charged for the repair, as the branch did not believe Audi UK had authorised it. After spending hours on the phone and my car being in the garage for several days, the matter was eventually resolved and Audi UK confirmed they would cover the cost.Unfortunately, after heavy rain again in January 2025, the same sensor fault reappeared. I contacted Audi UK, who liaised with the Hamilton branch to book the car back in. Despite several calls and follow-ups from my end, it took four days before I finally received a callback and the car was booked in for March 2025.On this occasion, I was told the issue was caused by a trapped wire. However, after the next period of heavy rainfall, around June 2025, the same fault returned. I sent videos of the issue to Emily Devine on 14 June 2025, but I did not receive a reply. The same issue occurred again in July 2025.Later, I received a recall notice for the SOS and Bluetooth control unit, so I booked the car into the Hamilton branch. At that time, I also asked about the ongoing sensor issue and was advised to contact Audi UK.After some effort, Audi UK arranged for the car to be booked in again, this time alongside the recall appointment in October 2025. I was then informed that a stone chip had been found on the sensor, which supposedly caused the issue, and that this was not covered under warranty. However, the chip is not visible or detectable to the touch, and I believe this explanation is being used as a way to avoid addressing the true cause of the problem, which I suspect lies with the wiring or control unit.From being incorrectly told about a non-existent TPI, to now being told this is due to a “stone chip,” I feel I am being given inconsistent and misleading information by the Hamilton branch. Additionally, waiting two months for a recall booking, only to then be told the part still needs to be ordered, is simply poor customer service.I would appreciate your assistance in resolving this matter promptly. I am extremely disappointed and disheartened by my experience with Audi Hamilton and, frankly, with Audi as a brand. This situation has left me considering replacing my vehicle with a model from another German manufacturer.I look forward to your response and to a swift resolution.My Vehicle details are below:Audi A4 35TFSIOriginal registration when purchased HJ20 VVWRegistration now H24 WAR

Average response still interested

Good eveningMy name is Alan Strathern I am the owner of an Audi a3 registration GV73 VSAI purchased the 2 year service pack when I purchased the vehicle as I was told at the time it must be serviced with Audi in the first 2 years as part of the agreement which I was happy to accept.My car came in for its first service in 2024 and the service I received was as I would expect from an Audi branch.I made the appointment for my second years service on the 20/9/25, the booking reference for the service I was given was 25998. The service was booked in by a member of your staff for the 27/09/25 at 10.30am. As this appointment was a Saturday I was advised you were open until 12.30pm/1pm which would be sufficient time to carry out the work required for the service.I received a call Friday 26/09/25 at approximately 16.50pm (the night before the service I was due to have on my vehicle)I was called by Carla from the Hamilton branch, who advised me that I was booked in for the wrong service, I was advised I had to bring my vehicle down at 9.30am on the 27/09/25 for the service to be carried out.I explained I had to make an alternative arrangements for my daughter who was in my care therefore this would determine me being able to attend the service on the 27/09/25.I called Carla back at around 17.10pm on the 26/09/25 to advise I would accept the appointment.Whilst I was speaking to Carla, I mentioned to her that I was unsatisfied with being booked in for the wrong timescale to carry out my appointment. I have a legal agreement with my daughter so pick up drop off times are incredibly regimented, hence why the correct appointment time was important to me.I respectfully mentioned to Carla that I was fully aware it wasn’t her mistake as I knew she didn’t book the appointment, which to my surprise I was greeted with a defensive and offended attitude. I reiterated that I wasn’t blaming Carla for the mistake, I stated that I am paying the best part of £1000 for this plan over the 2 years, to which I was told my Carla that the cost of the plan is irrelevant.I am absolutely disgusted to have been undermined in such a manor, I had the right to question why I was booked in incorrectly - albeit I understand mistakes happen.Carla had a clear attitude on the phone, the call of which I want listened too. I know the calls are recorded - it is important that it is screened by a member of management to judge her tone towards me.Carla said she can get a manager to call me back the following Monday (1/09/25) which I said yes that’s fine to which Carla abruptly dumped the call on me. Carla didn’t say goodbye or end the call professionally she cut me off completely and hung up on me.To receive this level of service from an Audi employee is absolutely shocking.I called straight back to the Hamilton branch after I was abruptly hung up on and was advised by another staff member that it was unacceptable and they would also arrange a management call back.The next morning I called first thing to cancel the service that was still to go ahead as I slept on it & and was not prepared to attend the garage until I had spoken to management.I was told by the employee I spoke to on the switch board she would email the Hamilton branch to say my vehicle wouldn’t be coming for its service, I said to her to include in the email I wanted a call back on the 29/9/25 which was already supposed to happen. I was assured I would receive a call back.I did not receive a call back on the 29/9/25 as promised.I have given the rest of the week for a call back and I have still not received one. I am completely disgusted with the unprofessional service I have received.I explained to Carla initially it was important to get the service when I booked it as I had a 7 hour drive this week as I’ve come to visit a relative in hospital in the south of England.I want the call with Carla listened to as I have detailed above and I wish a suitable response.My car has not been serviced, which I need to rearrange.I want to reiterate how disappointed and irate I am at the level of service I have received, from Carla especially.If I do not get a suitable response I will escalate this complaint to the highest possible level.

Customer has not had refund back for deposit fee (£552)on vehicle made 15th September on a new vehilce Q4. Customer rang and was told it would be in her account on Monday 29th sept.She is now chasing this again, can we sort ASAP

customers car has been in for repair for a number of months as awaiting part and customer had set up payment plan via bumper as the site is listed as one of the accepting sites but when has went in this morning has been advised that we no longer accept this and has left them in a predicament as they require their vehicle but with a bill of £2963 unable to cover this in one payment. also annoyed that they have not been offered a courtesy car when car has been in.

Hi,Happy with the purchase however, I've tried twice to book in the car for the free valet on a Saturdsy, but have had no respinse from the sales person.Can I be booked in for next Saturday for car reg DA23 VTC.Many thanksColin Finlayson07460875205

A professional service throughout the process.

Customer service with Fraser I think his name was was very good.

Salesperson was polite and answered all questions satisfactory

The dealership were in contact with me.But the px for my car was just too low.