Hi,I recently bought a car from Audi Hamilton and have a few problems, more with the buying process than the car (though there is a wee vibration through the steering wheel and car at motorway speeds).We first viewed the car SB23LCT on Friday 5th and liked it, it was the age we wanted and the mileage we wanted, we viewed a similar one in Edinburgh on Saturday morning then intended viewing yours again Saturday afternoon and making a decision. However due to minor family crisis we had to have the Grandkids and couldn’t get through so we reserved it online. We got a phone call regarding the reservation and told the salesman we’d been in and spoke to Grant and he said he’d get Grant to phone back, Grant phoned and we arranged to come in on Monday, all was good.Then a while later Grant phoned again asking if we were taking the car as his manager had told him 2 other people wanted to look at it and he needed to know if we were taking it, this put me under a lot of pressure and seemed like a sales tactic, which I’d never had at an Audi garage before, there’s never usually any pressure when I’ve dealt with Audi in the past. I agreed subject to another viewing but felt a bit uneasy. I went back to playing with the grandchildren then my wife came out and said the garage is on the phone again wanting to discuss prices, one minute I was in the garden playing with the kids and trying to sort out a family crisis, the next I was on the phone unprepared discussing car prices. My head wasn’t in it which is why I had reserved the car in the first place, so I could go in prepared, in car buying mode. Two other people wanting to look at the car (if indeed they existed) should be nothing to do with me, if reserving a car is a problem maybe that service shouldn’t be offered. Anyway, I agreed to the prices but I felt I had been played.We test drove the car on Monday as agreed and decided to take it, we were told as I have a private plate we would need to wait until we got a new V5 for it and to bring it in and the car should be ready (I recently had a similar scenario buying an Astra for my daughter from Evans Halshaw and they said just post the V5 in when it arrives). The V5 arrived on the Friday so we phoned in hoping to pick up the car, only to be told that it was in the book for a Monday pick up, another disappointment.There was a small scuff on one door I asked Grant if that could be touched up, he said of course and I’ll give you the rest of the touch up kit when you pick up the car, on the way through to pick it up me and my wife discussed how we knew it wouldn’t be done and sure enough the touch up kit hadn’t arrived, but would be posted out to us, I’m not holding my breath.So, with all that said I was just going to accept Audi sales isn’t what it used to be and put it down to experience, but then, my main concern, When I searched online for a car I put 20,000 miles as an upper limit, your advert said this car had 17,948 miles, the QR code on the window said 17,948 miles, all the paperwork I signed says 17,948 miles, the warranty says 17,948 miles to be honest with all that written down and the hassle of the whole experience I didn’t look at the mileage on the actual car, imagine my surprise when I got the car home and it has over 20,500 miles on it, that’s nearly 15% more, that must be either false advertising or a big oversight.I emailed Grant on the evening I picked up the car regarding this and the next day but had no reply, I don’t have Davids Email so just trying to find someone who can help, its really taken the shine off having a new car,Thanks,Ricky Mckenna

I felt the need to contact you directly regarding the conduct of your sales manager Alan McGirr at Hamilton Lookers Audi dealership.For background information;I have an ongoing issue with a car that I purchased directly at the Branch noted. The car in question is an A6 Etron Avant (KY25 FKP). The car has a fault that has required the car to be returned to the branch for a repair on the 14th of May. I have had the car in my possession from the 1st of May. Ever since the car was returned to the dealership, I have had very little communication other than a single text to tell me what is going on with the car (From Archie). I have had to chase for the information with little success with the dealer.I received a courtesy car from Audi Mobility on the 22nd of May, leaving me with no vehicle in the meantime (8 days). The vehicle they eventually sent me is a Mercedes S Class. I have asked for this to be replaced as the vehicle does not suit my needs. I still await a replacement courtesy car after being told they are trying to track one down.I have been trying to contact Alan McGirr (the sales manager) to discuss the possibility of a rejection/refund or replacement vehicle to no avail. All I have been told by your staff, is that the parts are on back order or not available in the short term. I have received no timeframe in the interim from the dealer as to when the vehicle would be returned to me. I have received no written clarity on the fault or any real detail.I called the dealer on 8 separate occasions over the last 4 weeks, to ask to speak to Alan McGirr, each time the staff would assure me he would call me back (Ryan, Sarah and Jack took my call from memory). Each time Mr McGirr failed to call me back. Today, I called asking again for a return call from Alan McGirr (Sarah took my call) and was assured he would call me back. I called again later and was not put through again, always being told he was in a meeting. I attended the branch today and was told to wait but the answer would be the same. I stated that I did not have an answer as I had not had a chance to speak to Alan McGirr.I waited to see him and he eventually asked me to come to his office. The conversation did not go well with Alan McGirr being very vocal and aggressive. He stood up and walked out when I suggested that I should possibly record the conversation. He suggested that "I did not let the door hit me on the way out." At this point he stood up and walked to the showroom. I waited in his office. When he did not come back, I walked out and again asked him what was happening with the car and could he tell me exactly what was wrong. It was at this point he suggested I meet him in the car park in a very threatening manner. I walked out of the dealership as he followed me out. I began filming him with my phone and he turned and walked back into the dealership.The way this man acted and how I was treated from start to finish is beyond anything that is acceptable from a business, let alone a main dealership for Audi.Can you please comment on the events noted above, as I feel I deserve an apology and a detailed course of action as to how best to proceed.

My complaint is about a lack of transparency and communication by my sales representative. As an Audi Customer since 2009 I’m so annoyed with my last purchase based on my reasoning for buying an EV. My PCP was near its end point and I explained 2 main insights about my next car requirements. 1 - the road tax for my current vehicle was 540 and I was not prepared to pay this amount, 2nd an EV is 175-200 a year a massive saving. I was moving house and had a fully installed EV charger and solar panels so EV was our best choice.This week I get in my road tax bill for 665.00 shocked doesn’t even come close. After investigating why, it turns out that the vehicle you sold was 150 pounds over a threshold I had never been aware or, or told about at point of sale, no discussion, lack of transparency and avoidance of the facts of the sale.Now looking at the sales figures the Audi price is just over 43k, plus paint, deliver and VAT however the finance agreement figures differ by 500, taking the cost to 49650, under the threshold. Why is there a difference and why was nothing discussed with us, the sales rep knew we had never had an EV before, we shared our main reasons for buying and at no point was this luxury car tax even mentioned? Why? That is just obvious avoidance.Then again the sales rep, called Audi to ask if they would reduce the vehicle cost from them by 500 as we already had an EV charging point, this was after the original paperwork so there is no mention of this but this would explain the different figures and would take it below the threshold matching to the signed finance agreement, both of which are legal documents.I am wanting an investigation into why these legal documents are not reflective of each other, why the sales rep, knowing our reasons never disclosed or mentioned the threshold for increase taxation due, and how the sales agreement figure is only 150 pounds over which appears odd or manipulated. Knowing now after researching that this gains the sales rep higher commission for luxury car sales.I would appreciate a reply and formal explanations within the agreed timeframe to take this case forward as an official complaint due to of lack of transparency at point of sale. I know now after reading all of the clauses in the pages of paperwork it is mentioned but having no information or understanding of this extra cost, and it not being highlighted during the sale process is clearly unfair trading. I would have not signed the deal had this information been known, understood or disclosed making the decision made based on mis-selling and lack of honesty to achieve higher commission rates in car over the threshold.I want a review and the vehicle either registered under the threshold or compensation for 5 X 440 to cover the additional costs due to lack of duty of care and transparency in the sale.Await your response.Thanks

Dear sirs,I write in relation to the Audi A5 I purchased with yourselves back in August of 2025.It has just come to my attention that I was sold insurance which deals with minor damage to my vehicle with premia solutions.I was never advised of this, asked if I wanted it nor was the insurance itself ever outlined to me. Following myself taking delivery of the car, I was never provided with any documentation in terms of this insurance. I had to contact premia myself to obtain this documentation.I wish to have this refunded from premia in full from the date of inception. They have advised they require written confirmation from yourselves to do so. I would be grateful if this could be arranged.Please see policy information below:Policy Number: FT/LK/STM8103630Policy start date: 13/08/2025Policy end date: 12/08/2028Vehicle reg: M22XRSSimilarly, I was never advised of the ‘Gardx’ on my car, nor provided evidence this was actually applied. I realise now the paperwork for both was presented to me as the car paperwork and asked to sign. This is unacceptable practice.

Never got called back about a car I enquired about so bought another.

I was contacted by telephone to correct the misinformation I had been given on my first call. I asked about trading in my car to purchase the one which I was interested in and was told that the sales executive would speak to his manager and come back to me . That was 2 weeks ago and I am still waiting

HiI have just had a call with the Executive Office at Audi who advised they have spoken to you to obtain an update and try to find a solution going forward. I have tried to submit an enquiry rather than a complaint and it didn't work.The EO have also advised that I contact Lookers directly because the contract for the sale of the car is with Lookers which is deemed a franchise of Audi UK and therefore Lookers should be proposing a resolution for the fact the car is not fit for purpose and off the road just 2 months after purchasing it.When I bought the car I flagged warning lights and I was assured there was no issue with the car and the lights had come on because the car had been sitting for a few days in the car park. I was hesitant to purchase and was contacted the following day with further assurances. They also said if the light came on again it would be looked at immediately.I am extremely dissatisfied and under the relevant legislation the car is not fit for purpose and having to wait 12 weeks for a repair makes the situation even worse. I therefore wish to reserve my position with regard to further action and write to put you on notice of this. The purchase price comes in to case law in this space and obviously the amount paid was substantial and therefore is even more of a reason for my dissatisfaction. Audi UK have advised you are in a position to look at getting me out of that car and offering an alternative Q7. They are waiting to hear back from your business manager and advised that I contact you at the same time from the customer’s perspective.Please advise what the solution is going forward as a matter of urgency because the current situation is not workable.Regards

They responded 10 days after the enquiry

From: lainey2301@aol.comSent: Friday, June 5, 2026 7:32 AMTo: audiapprovedhamilton@lookers.co.ukSubject: FAO THE DEALERSHIP PRINCIPAL/GENERAL MANAGER - FORMAL COMPLAINT________________________________________External Sender: Confirm legitimacy before acting.Hi,Please see attached.Kind RegardsElaine McLeish

Dear Sir/Madam,I am writing to make a formal complaint regarding the Audi vehicle I purchased from Hamilton Audi through your salesperson, Ryan McGilligan.The vehicle was sold to me on the understanding that it was of a standard expected from a franchised Audi dealership. However, since purchasing the vehicle, a number of issues have come to light which have led me to believe that the car was previously involved in an accident and that this information was not disclosed to me at the point of sale.The first issue arose approximately one month after purchase when defects in the bonnet paintwork became apparent. I originally reported this issue to Ryan McGilligan in April 2023 and expected it to be addressed promptly. However, despite raising the matter directly and making repeated attempts to obtain an update, I received no meaningful follow-up or resolution for several months.I continued trying to contact the dealership regarding the issue, but it was not until I spoke with Samantha Ross by telephone that action was finally taken. Samantha subsequently arranged for the bonnet to undergo a full respray during the summer of 2023. While I appreciate that the repair was eventually completed, the lengthy delay in resolving an issue that I had reported shortly after purchase caused significant inconvenience and raised concerns about the level of after-sales support provided.The second issue occurred when further work was carried out on the vehicle in January 2024. During this work, the mechanic advised me that the condition of certain components and repairs appeared consistent with a vehicle that had previously been involved in an accident. This was the first time I became aware that the vehicle may have sustained prior damage.Most recently, the paint on the rear bumper has begun peeling away. This is not consistent with the standard I would expect from a vehicle purchased from a franchised Audi dealership and further reinforces my concerns that previous repair work may have been carried out before the vehicle was sold to me. I have obtained advice regarding the likely cost of rectifying this issue and understand that a professional bumper respray by a premium bodyshop or Audi specialist is estimated to cost at least £700 or more, depending on the extent of the preparation and refinishing required.Had I been informed that the vehicle had previously sustained accident damage or undergone accident-related repairs, I would have reconsidered my purchase or negotiated a different price.As a consumer, I relied on Hamilton Audi to provide accurate and complete information regarding the vehicle's history and condition.I understand that under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008, a dealer must not provide misleading information or omit material information that could influence a consumer's purchasing decision. In light of the issues outlined above, I believe it is reasonable for Hamilton Audi to investigate this matter fully and provide a clear explanation of the vehicle's history.I therefore request that Hamilton Audi:• Confirm whether the vehicle had been involved in any accident, collision, or damage event prior to my purchase.• Provide details of any repairs, bodywork, paintwork, insurance claims, or damage known to Hamilton Audi before the vehicle was sold.• Arrange and pay for the repair of the peeling paint on the bumper, which is currently estimated to cost from £700+ through a premium bodyshop or Audi specialist.• Consider an appropriate compensation payment in recognition of the inconvenience, loss of value, and costs I have incurred as a result of purchasing a vehicle that appears to have had a significant history that was not disclosed.I would appreciate a full written response within 14 days of this email. If a satisfactory resolution cannot be reached, I will consider escalating the matter further and seeking independent advice regarding my consumer rights.I look forward to your prompt response.Yours faithfully,Grace Artoria