Salesman was very helpful

Car not fit for purpose even after being told it was and having to wait 2 weeks to pick it up. On the day of collection we were told that everything had been double checked and was a1 only to find out when we got home there was firstly an outstanding recall, we notified the salesman who said he would check with the service department in the morning as they were shut we’re still waiting. After 10 days of waiting we decided to call in to resolve the issues which had multiplied in between times. It was dropped off as requested for service were yet again we’ve had to spend 2 hours chasing up to find out what’s happened. We have now decided to hand back the car as the sales team appear to be trying to wash there hands of the car and the salesman how sold us the vehicle telling us lies apron more lies.

My car has now been at Audi Hamilton for 2 months (26th February). I called the dealership a month ago asking for an update and I received a text message the next day telling me my car was in "a very long queue" and "to be patient". That is the sole communication I've had about my car in those 2 months.I would expect better service from a back street garage never mind an Audi dealership. I have also raised this with Audi Customer Service.

The car had not been valeted when on display for sale

My son had bought his car with you he came with his grandad to buy and test drive when he bought the car at the time they were told it would come with a free service but my son took in to the garage on Saturday morning for service and was told it would cost and he ended up paying £960 for a 2 year deal that I feel he was pressured into getting as he was not sure what to do he is a young man at 20 and not good in situations like this if he had called me I would have told him to just leave it and come home as I would have not been happy with him spending a month's wage on this im just so disappointed that this his happened to him because he did not no any better

Contacted Lookers Audi Hamilton on 28th December about an electrical fault with my vehicle. Car was not seen until 9th February. Replacement EV main batter module was assessed and re-booked for March. Appointment cancelled as part is on 'back order'. Communication since has gone totally quiet, no idea what is happening and it's now nearing end of April. The EV function is fundamental to a hybrid vehicle and I'm paying more than budgeted each month due to increased fuel demand. Very poor customer service.

Rory was very helpful and informative.

On 21 March 2026, I submitted a complaint. After four weeks of waiting, I have not received any response. My attempts to contact you have been unsuccessful. Both phone calls and emails have gone unanswered.On 9 April, I visited Audi Hamilton. No one was willing to speak with me about my complaint. A Service Advisor told me she would pass my claim on to the manager and that someone would contact me. No one has done so.Given that further waiting for your response is pointless, I am now escalating my complaint to Audi UK and The Motor Ombudsman.

Polite, courteous and professional.

No one has got back to us following our enquiry.