I had an emission error message shown on my car, and attempted to phone the service department for guidance, however I was unable to get an answer to a number of phone calls. I called the sales person who I bought the car from, for help, after calling him 3 times, he eventually said he would speak to the service manager, however I have not heard back from him. I went on line to book an appointment, and could only get a date of late June, which is obviously not acceptable, (along with my warranty is up on the 23rd April.I eventually contacted Audi Assist, and explained my issue, they in turn contacted Hamilton direct, and were able to get an appointment for 23rd March. Although this was booked in a few weeks ago, and it was clear their was a sensor issue, I received a call on the afternoon of the 23rd to let me know , they did not have this sensor in stock, and I had to leave the car with them overnight. I have now been told the car will only be ready at 5pm today, (even though I was told the renewing of the sensor would only take 1 hour.I feel your service response times, are not acceptable and although my family have bought 2x 3Q and 1 x Q2 from Audi Hamilton, (over a period of 18 months) we are reluctant to buy another car from there in the future. They are due to be replaced in the next year.

Dear Sir/Madam,I am writing to raise a formal complaint regarding my Audi Q5 SE24 OYA, purchased from your Hamilton branch.Since purchasing the vehicle, I have experienced ongoing and persistent issues with the engine oil level. The vehicle repeatedly requires topping up and has been returned to your dealership on multiple occasions for inspection. Despite this, the issue remains unresolved.This has caused significant inconvenience, including repeated visits to your dealership, loss of time, and a lack of confidence in the reliability of the vehicle.Given the nature and persistence of this fault, I believe the vehicle does not meet the standard of satisfactory quality as required under the Consumer Rights Act 2015. It is unreasonable for a vehicle of this age and value to require continual attention for the same unresolved issue.I am therefore formally requesting that you take appropriate action to resolve this matter. Given the history of repeated failed attempts to address the issue, I would like to discuss a suitable resolution, which may include rejection of the vehicle or an appropriate financial remedy.Please treat this as a formal complaint. I would appreciate a response within 14 days outlining how you intend to resolve this matter.If this issue cannot be resolved satisfactorily, I will have no option but to escalate the matter further.Regards,Ellis BradleySent from my iPhone

I had no issues

I phoned the sales person who had emailed me, he was with a customer & was told would call me back. The salesperson asked meantime if he could help, told him I was looking for used Q4, he said would get John Murray to call me.

Poor response, never followed up to my email or answered my call.

In April 2025, I purchased a car from Audi Hamilton. I was assured that the vehicle was in 100% working condition, accident-free, and had a clean and transparent history.After some time, it became apparent that the car had been involved in a road traffic collision. Following an inspection by an independent mechanic, I was informed that the vehicle had been repainted in at least five different areas.Audi Hamilton staff have refused to provide me with any information regarding the damage the car had previously sustained. The individuals I have been in contact with have become arrogant and unhelpful, and my emails have been ignored.I am beginning to feel that I am being treated this way because I am Polish. My emails appear to be ignored in the hope that the matter will eventually be dropped.I am convinced that I was deliberately not informed about the vehicle’s prior damage at the time of purchase and that I was misled.Is a dealer allowed to sell a vehicle that has been involved in a collision without informing the customer? Does the Audi Approved Used policy not guarantee full transparency regarding the history and condition of the vehicle?

Hi,It was the the Hamilton dealership and my registration is sd25 ovyAdamSent from my iPhone> On 17 Mar 2026, at 11:09, Customer Feedbackwrote:> Good morning,>> Thank you for your email.>>> We are sorry to learn that you have experienced difficulties with a Lookers dealership.>>> To assist you further, could you please confirm which Lookers dealership your enquiry refers to, as well as your vehicle registration number? This information will help us ensure your concern is referred to the relevant team for investigation.>>> Regards, Ann>> -----Original Message-----> From: amcnaughton85@gmail.com> Sent: 16 March 2026 18:10> To: Vehicle Complaints> Subject: Audi q7>> External Sender: Confirm legitimacy before acting.>>> Good evening,>> I bought a Q7 from yourselves less than a year ago. I have had to phone to book in to get it checked out which the first available date was 2nd of April. Since then my list of problems has continued to get worse. My mileage drops anytime I turn the engine on. Since yesterday it says I have done about 100 miles and a round trip off 1 1/2 miles took 20 miles. I am aware that driving style And conditions make this number change but no matter what setting I’m in or how little I touch the accelerator the mileage drops far to quick. This is the most serious of my complaints. I phoned to see if I could get my car seen sooner as like I said the main problem is getting worse and is costing me a lot of money in fuel but this couldn’t happen. When I buy such an expensive car I don’t expect to have to bring it in within a year not to mention wait 2 months to get seen. It has really made me think about using Audi again. I look forward to your reply.>> Adam McNaughton> Sent from my iPhone

Hello, I purchased a car in January and now it's Mid March and delivery of my purchase in full remains incomplete.The car came with a removable towbar but was missing the key, but you had the key code and told me a replacement had been ordered and would be posted out shortly after payment.Nothing has arrived in the post. I've called Hamilton Audi several times and never got past the reception. Ryan the sales guy is always conveniently unavailable and never calls back. Nobody takes the opportunity to resolve the issue. I consider delivery of my purchase incomplete and we will now enter into dispute.If you don't honour the purchase in full then next steps will be formal notice of intention to take you to the small claims court.Car Audi Q2 ST69XMO.I hope you get that key out to me. Thank you.

Sales staff (Grant) was very helpful and knowledgeable

Easy to deal with