Very good from start to finish.

Booking experience was poor. When originally booking, first agent did not record one requested item and would appear not to have recognised need for another. Emailed Jobcard did not include requested item; Call to local number resulted in two agents passing the buck to third 'who was on another call and would call me back'. Waited one hour for callback. Phoned and requested her. 'Was about to call' When told her about missing item, she advised car should not have been booked in on a Friday as technicians finish early. Subsequent text to say brake fluid change was also required. Collection, work and in-progress including requested item and return were all fine.Along with others, have always considered Edinburgh Audi of low standard (for many 15+ years). Hope Hamilton is not going the same way.

The salesman was very knowledgeable and courteous. He put no pressure on us and it was a pleasure to do business

3rd car in a row we have purchased from the dealership - that says it all.

A short video clip of work actually being carried out on your car would be welcome by customers in my opinion

I'm concerned that the video and inspection info stated front discs where warped and required work urgently as did rear tyre this was marked as irreparable.When I asked at reception I was told discs where not required and the tyre would need to be fixed at Kwick Fit.I'm concerned that engineers report has not been acted on.I have been advised that Kwick Fit should have been called out to yourselves when you had car there and they would have fixed tyre.Should you not have contacted mobility regarding these repairs

I was particularly happy with the way the sales person Grant Hutchison guided me through all the documentation. He was extremely helpful and his manner was pleasant and kind.

Email I received to confirm my booking had a black back ground and was difficult to down load and see content.Service advisor and technician was excellent.advisor understood my requirements and technician video was clear and understanding. All required work was done in a day which was good.

Friendly , listen to my requirements.Still looking for a Q3 Sportback Edition 1In white/silver/ greyLeather seats/ Virtual Cockpit/ Comfort Package/ Automatic/ 150PS/ rear view camera.Matching mist of these requirements could end in a purchase.

I would like to thank Darren Lafferty - sales executive, Darren was very informative, extremely helpful and Knowledgeable. No question remained unanswered and during the sale process and after Darren has made himself available to assist and no issue has been a problem for him - even at the end of the working day.