Dear PeakMade Customer Care,My name is Nilda Polk, and I am the grandmother of Gage Polk, a current resident of Hawks Landing in Tampa, Florida. I am contacting PeakMade directly because I have recently learned the full extent of the problems my grandson has experienced while living at Hawks Landing, including the way a private communication he sent to management was handled.For the past few months, Gage has increasingly been coming home and staying with me despite continuing to pay rent at Hawks Landing. When I questioned why he was spending so much time here instead of at the apartment he is paying for, he finally explained the history of what he has experienced there. As his grandmother, I am extremely concerned and feel that I now need to intervene.Most recently, Gage privately contacted Mr. Newell regarding concerns about his living environment. His current roommates have not directly mistreated him, and Gage was not attempting to have anyone punished. His concern was that since they moved in, there have been large gatherings in the apartment on an almost daily basis, sometimes involving eight or more people. This has made it extremely difficult for him to comfortably use his apartment as a place to live, sleep, and study.Rather than confronting his roommates and potentially creating conflict inside his home, Gage contacted management privately for assistance.In that communication, he also explained sensitive details about previous roommate experiences and why those experiences made him uncomfortable confronting his current roommates directly.Mr. Newell then forwarded my grandson's email directly to his roommates without first asking Gage for permission to distribute his private communication to them.I understand that apartment management may need to speak with residents when attempting to resolve a roommate concern. That is not what concerns me. There is a significant difference between management addressing the substance of a resident's complaint and forwarding that resident's actual private correspondence, including his personal concerns and previous experiences, directly to the people being discussed.My grandson specifically went to management because he was trying to avoid confrontation. Forwarding his communication to his roommates unnecessarily placed him in exactly the position he was attempting to avoid and made him even more uncomfortable returning to the apartment.This becomes even more concerning when considered alongside what Gage has previously experienced at Hawks Landing.One of his first roommates behaved in a manner that eventually escalated to the individual attempting to force his way through my grandson's bedroom door. Police ultimately became involved. From what Gage has explained to me, it took approximately a week before that individual left the apartment, and he was not formally evicted but instead voluntarily left after the police became involved.I was not made aware of the seriousness of that situation when it happened. Had I known that someone had attempted to force his way into my grandson's bedroom, I would have immediately helped Gage find another place to live.There was later another roommate issue involving an animal being kept inside the apartment contrary to the applicable housing rules. When Gage attempted to bring the issue to management discreetly, he was told that he would need to obtain a photograph of the animal and confront the roommate before anything could be done. Considering what had already happened with his previous roommate, I can understand why he was unwilling to put himself in another confrontational situation.What concerns me is the pattern that has developed. My grandson attempts to avoid conflict and use the appropriate management channels, yet he repeatedly seems to be placed in a position where he is expected to personally confront other residents.I was also extremely disappointed to learn that after Gage explained his discomfort with the current living situation and the history contributing to it, Mr. Newell suggested that it sounded as though he should schedule an appointment with an Hillsborough College counselor.I found that response inappropriate and dismissive. My grandson was reporting a housing problem and explaining why he did not feel comfortable confronting his roommates directly. Suggesting counseling in response does not address the housing issue he was asking management to help resolve, and it made him feel as though he was being treated as the problem.The result is that my grandson has increasingly been staying with me while continuing to pay rent for an apartment he does not feel comfortable living in.At this point, I am asking PeakMade Corporate to become directly involved.I respectfully request that PeakMade review the decision to forward Gage's private communication directly to his roommates without his knowledge or permission, determine whether this was consistent with PeakMade's policies for handling resident complaints, and review the manner in which his previous roommate and safety concerns have been handled.Most importantly, I am asking that my grandson be placed on a priority transfer list for the next available one-bedroom apartment at Hawks Landing.Gage is approaching the completion of his education at Hillsborough College and expects to graduate in early 2027. He is not asking for special treatment or attempting to create problems for his current roommates. He simply wants a quiet and stable place where he can live and focus on completing his education.Given everything that has happened, I do not believe requiring him to continue confronting roommates or attempting to resolve these situations himself is an appropriate solution.I am asking PeakMade to look at the totality of his experience rather than treating each incident in isolation. There was a serious incident involving a previous roommate attempting to force his way into his bedroom, another situation where he felt he was expected to confront a roommate himself, and now a private communication sent to management has been forwarded directly to his current roommates.I would also respectfully request that this complaint be reviewed at the corporate level rather than simply being forwarded back to the same on-site employee whose handling of the situation is part of our concern.Please confirm that this complaint has been received and let me know who will be responsible for reviewing it. I would also appreciate written clarification regarding whether forwarding a resident's private complaint to other residents without first obtaining the resident's permission is consistent with PeakMade's policies and procedures.My grandson has retained the relevant emails and communications and can provide them for your review if necessary.I sincerely hope PeakMade will step in and correct this situation. At this point, our priority is simply getting Gage into a one-bedroom apartment where he can spend the remainder of his time at Hawks Landing living and studying in peace.If you need any additional information, you may contact me through this email address or contact my grandson, Gage Polk, at (813) 327-0548. He has been staying with me for much of the past few months, and I am available to discuss this matter further.Thank you for your attention. I look forward to your response and hope this can be resolved promptly.Sincerely,Nilda PolkGrandmother of Gage Polk

Pleaseee build more apartments in Tampa, Florida 😭 I absolutely LOVE Hawks Landing! Y’all literally picked the BEST location—it’s close to everything without being too far from anything. Tampa definitely needs more PeakMade communities because y’all did your thing with Hawks Landing 😭😭

I am formally disputing the $111.04 turn damage charges. I did not decorate, alter, or cause any damage to the walls or ceiling, so I do not agree with the $50 wall/ceiling charge.I also dispute the $61.04 electricity charge. This electricity expense was shared among four tenants, and the amount being charged to me appears grossly disproportionate and unsupported. I am requesting an itemized statement and documentation showing how this amount was specifically allocated to my tenancy.Please remove these disputed charges from my account.

I was barely ever in that apartment and never used the utilities. I also transferred apartments so I do not know where this electricity bill is coming from. On my resident portal it says I owe $5.37 and in the email I received it says I owe $7.95. I am just a little confused.

Just paid $59.03 for a Hold Over FeeEmail from Hawks Landing states keys and the move-out form must be turned into the front office by noon on July 31st.Handed my keys to the front desk at 10:57 AM (I checked). Filling out the form took 5 mins tops.Cheers

Damage i didn’t do and payment

I have two damage fees charged to me after move out and am considering why they were charged ot me. The first one is a ceiling damage fee for it looks like curtains that were hung but I didn't have nay curtains hung in my room so I would assume it was from a prior resident and I don't think it's fair that I'm being charged with it. Also a damage fee on the wall which was there prior to my move in. I moved into this room in the second semester and I think these things were missed after the prior resident moved out and am wondering why I'm being charged with it. If theres anything that could be considered please let me know, thank you.

Key charge, electricity charge, wall charge, plumbing charge, etc

So it says that I got charged $50 for the leaving stuff in the apartment but the stuff that’s there isn’t mine. I threw away all my things away, so I don’t know why I’m being charged for stuff. That’s not even mine. when I left, nothing was in my room. Because I forgot to lock the door before I left and I assume someone put that stuff in my room because none of that stuff is mine there were other people moving out while I was moving out to . My room was completely empty when I I left, I have witnesses who saw my room was completely empty when I left

My room was cleaned from the room to the bathroom. i had a foot injury so i was unable to go up and finish but my girlfriend ended up finishing the cleaning for me. everything that was cleaned was shown to me on facetime so i could see one last look of my room before moving out. i was sent an email being charged for cleaning but never was sent any pictures of what wasn’t cleaned. i replied to the email asking what wasn’t done because no images were sent to me just to get an email from the account manager telling me the images were on the bottom of the email and told me i was charged. the only link on the email was this dispute form and no file for pictures.