The driver's seat and AC was adjusted after I had received my car back. It was not adjusted back to its original position. Because Astrid had left, there was a delay in the checkout process. I understand that there were technical difficulties, but it should not have taken as long as it did. However, I do appreciate being notified that someone was on their way to check me out so I could get my keys and leave.It was fine. I would've liked that I would be assisted at the time I set my appointment at.She was using terms that I did not understand and though I appreciate her explaining to me what those meant, I just wanted to know that everything that was being done to my car was only what I had originally asked for when I made my appointment online. Other than that, Astrid was knowledgeable and efficient and even provided me with how long it would take if I wanted to add other services.

no commentjust the parking improvement ang the signage are too smallthey are friendly and easy to talk with,and they give us a nice deal.parking are too small

They provided many dates, but unfortunately the dates that were provided didn’t account for the fact that the tech wasn’t there to complete the appointment.The 2-3 hours for an oil change and inspection seemed a bit excessive but I guess they were fixing a recall with the navigation system as well.I was expecting to use my coupon which I showed the representative at the beginning of my check in. I was expecting a $59 service and it was $110 and was told I couldn’t use the coupon because the VIN number didn’t match. I didn’t realize that I’d still get coupons for a Mitsubishi that I no longer owned so I assumed it was fit my current Mitsubishi. Part of that was my fault but at the beginning I confirmed with her that I could use the coupon and she said yes.When I arrived, I was asked what my appointment was for rather than a confirmation of what was already in their system. I was also told what I booked couldn’t be done because the tech wasn’t there.

Ivan and Jacqueline were amazing and made everything flow seamlessly! Very knowledgeable and friendly!

N/AI did not see a multi point inspection of the car. What I saw was the recall service.The guy who wash the car had the gas part open.I towed my car into the dealership with a Recall service to the car.

I was exactly on time for my appointment, but it still took 2 hours for my oil change be completed. That seems quite long for someone with an appointment, so I would encourage an estimated wait time given when you arrive.-I would have liked a ballpark estimate of how long an oil change would take when I arrived, or ahead of time. I was on time. I was not expecting a 2 hour wait.- I would have liked an opportunity to meet the technician when he was done, or have an opportunity to leave a question for him to answer.Hayward Mitsubishi technicians came across as capable and thoughtful in due to the paperwork having check boxes, way things were organized online, grease protection in my car, and when I saw them briefly, they seemed smart. I would have liked to speak with them in person to ask questions. The service advisor seemed organized and was willing to walk over as I verified work was done after the oil change -- I verified the dipstick showed a lighter oil color oil and the right level, and I verified the engine oil cap was back on the engine. Room for improvement: I would have liked a prediction on when my oil change would be completed. You see, I was on time for my appointment, but it still took 2 hours to be completed. That seems quite long for someone with an appointment, so I would encourage an estimated wait time given when you arrive.I wanted to ask my technician a question: what does Mitsubishi consider a "short" trip? This is referred to in the manual, but is not formally defined. I never had a chance to speak directly to him, or leave a question for him.

people that work there treat me like family / Jorge @ sales , same representative that sold me car.

Service completed ahead of estimate for the day, but radio replacement rOld facility had better waiting area. Coffee machine was broken.Radio under warranty is back ordered and no expected delivery date.Didn’t have any info about touchscreen warranty being extended.Need to have service open on Saturday.I called about the touchscreen warranty being extended and could not get anyone to call back or answer. Online booking worked well, but I was surprised by the process for the warranty claim needing a $250 diagnostic. Not being open on the weekends means I need to take time off work to service the car.Clerk was unaware of Mitsubishi’s warranty extension on touchscreen for my Outlander PHEV

Great customer serviceThe representative was great and knowledgeable

Good service and attentive and knowledgeable staff