Went for a recall and another issue. Waited for 3 hours with zero communication when the car may be complete or any update on service as I waited.I left with no explanation of services rendered and only to find out a small button on my steering wheel was not fixed.Walked in and wasn’t greeted by anyone. Took a seat and after a couple minutes decided to go ask someone for help.

Mona is amazing! I've been taking my car to Harvard Mitsubishi service department for over 5 years now and the customer service from Mona is always exceptional. I wouldn't take my car anywhere else to get serviced. I would highly recommend. Thanks Mona!

Mona is an excellent service advisor, very knowledgeable and friendly.Mona makes everything easy to understand.

vehicles are taken off site to get oil changes, I have to trust all is well.I was able to see that my vehicle was ready through the glass windows, they were busy helping other customers, I didn't want to wait once my vehicle was ready.didn't notice the written explanation till I got home, was curious about the battery and the tire treads.I detest survey's.very attentive to the vehicle and the wait time, love the complementary car wash.

Sign should be more visible, I missed the entrance the first time I passed, had to make U-turns to come backAppointment was on time, no problems

The claim that the MSRP price was not negotiable

Waiting i’m part to arriveGreat service. And you guys always get me in when I need service which I love

Recibí muy buena atención sigan así de cordiales los felicito y en general todo estuvo muy bien muchas graciasPor su excelente atención que recibí y lo recomiendo

Yes, I would like my money back for the additional service I bought that I’m not getting for Carnamic. How about somebody call me and just give me my damn money back quit ripping off peopleJohn’s a liarYou guys suck

I was called and told the car will be finished by 4PM. They called me I took BART and I got out of the dealership around 630PM.I was shocked to find out that Hayward Mitsubishi moved to a shack. No one is going to buy Mitsubishis if you don't display them properly.Mona is very nice but she could only work with what she has available. She didn't tell me what they found in the inspection until after I was told the car was ready. I was shocked to find out that they couldn't find my SSID for the app.They rushed my service and my things weren't put back in my car. Now I have to drive another 2 hours to get my things back.I think because of the shop hours, they couldn't accommodate keeping my car there to provide the services required.I was surprised how long my service would take. I would not have scheduled a 30k recommend service on a Friday.