If I had a phone call that morning it would have been better for me. Even 10 minutes before.If I am not home, I can't allow someone in.Danny was very professional.Peter D
Anonymous
•
Sep 9, 2025
4.0/5
4.0/5
I know it's hard but communication as when maintenance will be at home to fix the problem should be a little better. In my situation I expected my problem to be addressed the next day because the person who put in the work order made it sounded like that. I wasn't annoyed that maintenance didn't come that day. I was annoyed that a note was put in my mail slot at the end of the day informing me they weren't coming. The notice was very unclear as to when about when they wouldcome! I had waited all day! Getting the notice earlierwould had been nice.Then Saturday when I more or less had just gotten out of the shower Joe was knocking at the door!!! Don't get me wrong I really really appreciate that maintenance came the next day. One thing Great about Heatherwood in my Experience is their Maintenance Department. In the five years I have been here when ever I had a problem Maintenance always came in a very timely fashion! Always that day or the next day! Joe was very cordial and friendly!!! Knew the Job and fixed the problem. Again (after all my opinion on communication) I really want to Thank you for coming the Next day and resolving my problem!
Anonymous
•
Sep 3, 2025
5.0/5
5.0/5
They were very helpful and understanding . Thanks guy!
Anonymous
•
Aug 27, 2025
5.0/5
5.0/5
John and his crew are truly amazing! They care for this community!
If I had a phone call that morning it would have been better for me. Even 10 minutes before.If I am not home, I can't allow someone in.Danny was very professional.Peter D
Anonymous
•
Sep 9, 2025
4.0/5
4.0/5
I know it's hard but communication as when maintenance will be at home to fix the problem should be a little better. In my situation I expected my problem to be addressed the next day because the person who put in the work order made it sounded like that. I wasn't annoyed that maintenance didn't come that day. I was annoyed that a note was put in my mail slot at the end of the day informing me they weren't coming. The notice was very unclear as to when about when they wouldcome! I had waited all day! Getting the notice earlierwould had been nice.Then Saturday when I more or less had just gotten out of the shower Joe was knocking at the door!!! Don't get me wrong I really really appreciate that maintenance came the next day. One thing Great about Heatherwood in my Experience is their Maintenance Department. In the five years I have been here when ever I had a problem Maintenance always came in a very timely fashion! Always that day or the next day! Joe was very cordial and friendly!!! Knew the Job and fixed the problem. Again (after all my opinion on communication) I really want to Thank you for coming the Next day and resolving my problem!
Anonymous
•
Sep 3, 2025
5.0/5
5.0/5
They were very helpful and understanding . Thanks guy!
Anonymous
•
Aug 27, 2025
5.0/5
5.0/5
John and his crew are truly amazing! They care for this community!