See above about heat and hot water as well as the newer people moving in were undesirable. Complaint of kids in gym never addressed yet you chose to raise amenities. Constant emails to everyone that should have been addressed to the offenders

The washer & dryer was out of order. The dryer was fixed but the washer is still not working properly. I’m waiting to hear back from staff when this issue will be resolved but I’m not confident in that. I don’t blame the staff, it’s the way things are ran. This isn’t the first time I had a “repair” done & it wasn’t finished. I shouldn’t be inconvenienced for weeks for this. I have a busy schedule & have to set time out to go to the laundromat now. This company doesn’t care at all about the residents.

Great helpful staff and their timing was excellent. Thank you for your quick service

Yes, the issue has not been addressed or taken care of. The neighbor still sits in the illegal car and smoke pot all the time. I can’t come and go from my apartment without smelling the stench. If I sat outside next to the apartments smoking a cigar I would kicked out of the complex.

Every time the maintenance guy comes it gets fixed in a reasonable amount of time. However, it continues to break down an inordinate amount time which creates problems for the tenants Please see if there something you can do to resolve this problem. Thanks Richard Gordon

Quick response and resolution. Greatly appreciated.

Cheap maintenance fixes, sub-par safety and security, noisy inconsiderate neighbors, no gates, no night guard, no lifeguard, and more expensive rent every renewal.

Boiler breaks down too often

Louise was very good!

The first maintenance team member who arrived advised that the unit in the Master BR was missing a "fin". He stated the piping was present but no "fin" which is why no heat has been coming out of it for YEARS. We spoke and agreed he would advise the maintenance manager and arrange a date in January, after the holidays and my busy travel schedule, to repair it as he noted it would require moving some furniture, etc.Then the next day, I went out for 15 minutes, and when I returned, found a note on my door saying maintenance had entered and corrected the problem by cleaning the vents because they were "rusted". So it went from needing repair to simply cleaning the vents and that was all done within the 15 minutes I was out? I find that hard to believe and here's why. There was not one item out of place in my home that would have indicated anything was moved to get to that vent as my bed, nightstand and another piece of furniture would have needed to be moved in order to get to the problem spot which I was told was missing the piece that allows the heat to come through the vent. So how did it go from that assessment to simply needing a cleaning, which I feel most likely didn't even take place.I've lived here for six years and I must say, maintenance service and overall management communication has declined. I don't know if there is new ownership, but the team that used to be here was superb (Nelson, Jared) and overall communication with the organization was so much better and far more efficient.At this point, I don't want anything regarding the heat addressed any further.You sent a survey and requested my input, so here it is.