Noone says hello, people sleeping in cars in parking lot. roaches constantly a problem in our apartment. The smell of weed is an issue.. dont want anyone coming in my apartment when we are not home. Dont care what the reason. Insavion of privacy.

The person was very good

NA

It takes way to long to get any maintenance issues addressed. After 2 months I still don't have a working dishwasher. Average time has been 2 weeks till maintenance shows up. After looking at my dishwasher they said I needed a new one. They cleared the dishwasher ticket from the portal After a month I had to to repeatedly call a new dishwasher was delivered. There is a problem with connecting to the electric, they said there'll be back later in the day with what they needed. 2 weeks later still not done. I've lived here for almost 10 years and the maintenance is the worse its every been. Also took 2 weeks and complaining for them to address my slow shower drain, I was standing in 1/4 inch of water when showering. I'm considering moving and not renting from heatherwood again.

It was not fixed. The breaker still doesn’t work

Maintenance response is poor. Now I understand why residents resort to using the emergency maintenance request to get things done. As I type this, I am still waiting for a maintenance issue I requested 2 weeks ago to be resolved. It seems that if the roof is not caving in, your request is dismissible. For the amount of money we pay in rent, you'd think that things will be done efficiently. People smoke indiscriminately around the premises, have their dogs pooping without cleaning up after them, the list goes on. Living at Heatherwood this 15 months has not been great as advertised.

Me and my son really enjoyed living there i am sad that i had to leave i wish things did not go the way they did but all the stuff there was really nice and understanding

Everone who has provided service to my apartment were professional and polite. There is one who stood out the most . His name was Matthew. He has a very good personalty and friendly. I give your maintenance team five stars.

No

I have lived here since 2017. During that time, my rent has increased from approximately $1,900 per month to over $3,000 per month, while the level of service and maintenance response has declined significantly.In previous years, maintenance requests were often addressed the same day or within 24 hours. As an example, I reported a dishwasher leak on June 19, 2026, and as of July 5, 2026, maintenance has still not come to inspect or repair it.Winter maintenance has also declined. Sidewalks and walkways are often not cleared adequately after snowstorms, and many residents purchase their own ice melt to make the property safe to walk on.I understand that costs increase over time, but residents expect service levels and property upkeep to keep pace with substantial rent increases. I hope management takes this feedback seriously and invests in improving maintenance response times and property services.