Root cause of the problem has not been addressed. The heat has gone off twice this season, and happened several times last year. The problem is in the boiler room; something continually needs to be reset. Please elevate this issue to someone that has the authority to get it fixed.

The issues we're resolved with competence. Anthony gave me peace of mind. And I felt confident.

AI assistant needs improvementI had to follow up on the scheduled work order to make sure repairs got started. They aren't completely done yet. Job is scheduled to be completed after the Holidays, which I will schedule on the rental portal

The emergency response was a few days after I put in the initial request. I just wish they would have responded faster I had to call several times.

Both John’s were professional and knowledgeable.Always happy with maintenance guys.

Rent increases every year even though our amenities keep shrinking. Gym is outdated and has broken equipment, pool tables are functionally useless. Sauna has never worked. No more security booth or gate. Now they're adding utility charges on top of these rent increases. No plans to upgrade to fiber internet. Constant maintenance issues like water leaks, heat not working, roof leaks, moldy AC, sewer gas smell when running the laundry. Constant construction onsite before 8am. The grounds look worse every year. There's never enough parking. I could go on..

The Nancy in apt 27-7 locked herself out of! I let her in my house and called maintenance ! While in my house she found the key in her pocket ! I let her in and called back ! I did see maintenance or need a response from them ! She got in Safely !

All good

The request was handled much quicker than we thought and the issue was fixed completely.

The guys whom came to do the request was very fast and they fixed my issue quickly I was happy . They spoke to me with respect and was friendly. They did a great job