No one ever asks us as UM Coordinators how we are doing nor do we get much positive feedback. There is also UNREALISTIC expectations about the DC calendar. This dept works REALLY HARD and no one knows what it takes to obtain authorizations but always seem to pass judgement very easily.

Admin or leadership specifically understanding more about what we do day to day in UM. I feel like there is an obvious misunderstanding of what is realistic and what isn’t when it comes to things such as the discharge calendar for example…seems like the way we are being asked to handle the dc calender changes weekly. Makes it hard to function in treatment team and keep the rest of the team on the same page about what the expectations are.

Nothing

coming thru on raises that were promised

1. Redundancy. There's so much repetitive work done here.2. Repetitiveness. We do a lot of things more than once for no reason.3. Double or nothing. Some things have to be done twice because once isn't enough when it should be.4. Third times the charm. Even if you've done it once, chances are that needs to be noted again and sent in an email.5. Just to make sure. Always. Always. Have a backup in case it needs to be reproduced...again.6. Repeat steps one through five because there's always ONE PERSON THAT WON'T SEE IT OR BELIEVE YOU!!!!

Communication

Better communicationBetter compensationBetter overall responsiveness to emails (everyone)

More growth benefits like education

I have several concerns:-Nightshift is often left out of events and appreciation. If we do have things leftover for us, we often get the cold, crusty food, or barely any to feed all of us. We don’t get much appreciation. Since I’ve been here, there’s been 1 appreciation event for nightshift. We are often left out of important information and hospital announcements. We are often out of ice in the cafeteria and water. We are often left without supplies for patients like pillows. We do not have as much support throughout the night, and we feel we don’t get any recognition for what we do.-Not speaking for floor nursing, but there is a large gap in pay between clinicians and nurses in intake. Clinicians often have more education, and we are paid drastically less. The expectations between the two positions are much different, especially depending on the shift. There’s nights I have done 8+ assessments on my own plus building charts, patient care, midnight census, Concord, keeping track of data, etc. We are told as clinicians our assessments are the backbone of a patient’s stay and they are essential, but we don’t feel that way. Nurses get free insurance and often have events and appreciations just for them. There isn’t much appreciation for social services. We often don’t feel we are as important as nursing. Some of the nurses go around bragging about making almost $50 an hour in intake with less psych experience and education.-The accountability to come to work and to come on time is not good. I’ve never worked anywhere in a professional setting where people call off so much and come to work 45+ minutes late consistently and still are employed. It is not encouraging to those of us who do come to work and come on time. As a night shifter, at least once a week I am staying and sitting waiting on dayshift to arrive. It is the same consistent staff with no accountability. The same applies to performance. There is no benefit or appreciation to go above and beyond. The same staff are often leaving work open or unfinished. It is a very much “that’s not my job” attitude. It takes night shift hours to clean up from dayshift. We are often left with patients who have been sitting for hours which leads to us being the ones being yelled at.-I appreciate creating an HSA, but not matching anything by the company is not helpful. The only reason I got the HSA was with the hope the company would at least match something.-We are often short staffed and burnt out with the amount of people we are bringing in the hospital. This creates safety concerns. We cannot watch the patients efficiently with the lack of staff, especially on nights. It’s very difficult to watch a full department of people in crisis with only 2 of even 3 people working. Sometimes I feel I only hear from my supervisors when they need me to pick up overtime or I did something wrong.-Intake often feels like the black sheep of the hospital. We get left out of events often and sometimes it feels other departments don’t want to help us.-I wish we got more feedback on our performance in real time. I’ve never received a performance review. It would be beneficial to hear positive feedback.-Overall I just feel we are short staffed, underpaid, and burnt out as a department. We need more support to sustain the census the way it is.-I do feel having more leadership positions like team leads could help intake feel they have more support and someone to lean on when things get overwhelming, especially at night.

N/A