It was fine

Service rep was great.

Terrible, incompetentFirst person almost broke car charge port during car intake

Goof

Very good service, butnot sure I needed everything that was recommended.

I was greeted by Will who explained the oil change process and the approximate time it would take to be completed. He asked if I had any questions or concerns. He was professional and polite.

Good communication and service

Went in for a battery change came out with two battery changes and took way longer than expected.It’s been this way the last couple of visits. Very frustrating and you won’t see me anymore using the service in Sudbury. I always feel I overpay and the service takes too long compared to what I’m being told.

I felt that I was being upsold and overcharged. I’m alarmed at the rates/prices and do not anticipate having future service done on my vehicle at this location.The employees were very courteous throughout. I do appreciate how responsive and attentive employees were.

I was so impressed with Evan who sold me my car. He was patient, honest and wonderful to work with and made the experience perfect.