Herb Chambers BMW of Sudbury
4.5/5
4.5 /5
60 Verified Reviews
60 Verified Reviews
1.0/5
1.0 /5
It has been two weeks since signing title and I’m still waiting for the registration to be completed on the vehicle I paid for in full back in November / December. The whole process has not gone well. Originally the schedule was so disorganized that I arrived on time to find no staff available. Every employee seemed surprised. It required a second appointment. It’s a shame to see this dealership start to fall apart. We just bought my wife a new Range Rover across the street and it was a completely different experience.

5.0/5
5.0 /5
Very easy

5.0/5
5.0 /5
⭐️⭐️⭐️⭐️⭐️ I recently brought my vehicle in for an oil change and had an excellent experience from start to finish. Al, the Director of Service Operations, runs a top-notch service department — professional, efficient, and clearly customer-focused. Courtney did a fantastic job scheduling my appointment and making sure everything was set up smoothly ahead of time. On the day of service, my advisor My was outstanding — knowledgeable, courteous, and kept me informed without any pressure or upselling. I also want to give a special shout-out to David, the valet, who was friendly, punctual, and made the drop-off and pick-up process effortless. Overall, the entire team worked seamlessly together and made what’s usually a routine service visit genuinely pleasant. This is exactly the level of service you expect from BMW — and they delivered. Highly recommend!

5.0/5
5.0 /5
Great customer service.

5.0/5
5.0 /5
Wonderful experience with sales staff, sales manager, and finance manager. The entire buying experience was pressure free and enjoyable.

5.0/5
5.0 /5
Greta service

3.0/5
3.0 /5
Needed to get registration and inspection for 2022 X3 purchased last week.

5.0/5
5.0 /5
Service appointment to fix an error by another dealer.

5.0/5
5.0 /5
Peter Jervinis was very responsive and attentive, and a pleasure to work with.

4.0/5
4.0 /5
Courteous with professionalism. Expected wait of 60-90 minutes was 2 hours