Mr. King,My name is Zach Weinberg. I've been a service customer since 2023 and have generally had decent experiences, but my recent visits have been disappointing enough that I felt compelled to reach out.In December 2025, I came in for a multi-point inspection and was told I needed new wheels and a battery, no issue there. Yordanys was helpful and professional, and I was told the car was otherwise in great shape.However, just last week my car displayed a low coolant warning. I called ahead and asked if this was something that could be topped off quickly. The receptionist assured me it was no problem and could be done right in the bay. So I brought the car in Wednesday expecting a simple refill.Instead, the car was kept for two days, and I was presented with a $6,000 quote for a "heat management module" and radiator panel replacement. After calling around, I found this pricing to be significantly above market rate so I decided to pick up the car and seek a second opinion.When I arrived to collect my vehicle, I found two bolts/screws in my cup holder and Yordanys told me, "If you're having this fixed somewhere else, they can just put these back on for you." I was then charged $229.For what it's worth, I took the car to an independent BMW shop and they found nothing wrong and topped off the coolant at no charge.I came in expecting a quick coolant top-off but instead had to wait two days with a two-hour wait just to retrieve my car, loose bolts tossed in my cup holder, and a $229 charge for work that apparently wasn't needed.If that's how BMW Sudbury treats customers, I will pass on being a future customer.- Zach Weinberg

Tora and Julien genius are great!

Great experience overall. Did the maintenance and checked brakes.

Yordanys was able to fit us into his service schedule on short notice, as we had very limited availability. this was appreciated.

My Pham was very professional, friendly and time efficient. She explained everything very clearly, was very confident about the hidden work that needed attention andWas understanding about the snafu that occurred during the service appointment regarding the windshield accident in theshop.

Justin was a great service representative, very helpful, available for questions, personable

The service rep was quick and made sure the process went well. He was respectful of my time and the team did their work in a timely fashion as I waited me.

Darwin is very good on explanation of electric car. Very helpful to make smooth transition.

Needed to replace a damaged tire. Service advisor showed me the problem and had my car done fairly quickly. Exceptional customer service and friendly staff.

Took 3 days to complete a 1 day job. Nobody answered the phone when I called to check progress. Called 9 times. A total screwup.