The gentleman I was fortunate to work with, Peter Jarvinis was exceptional. He was extremely personable. He communicated clearly and updated me consistently with what was going on at all times with the service of my vehicle. Absolute pleasure to work with.

We were very pleasured to have a very knowledgeable, very friendly service representative, My Phan.

Nothing to tell, it was fine

The repair process is lengthy in general at Sudbury. The costs are exorbitant and trying to leverage an extended warranty that was purchased through the dealership is constantly challenged and a source of friction for me. I would prefer the service team calls this challenge out from the onset and not during the service period.This vehicle has had several issues since purchase combined w the service friction is constant challenge w Sudbury.

Fine experience. glad we have Uber drop off and pick up service that we don't have to wait during the service.

It has been two weeks since signing title and I’m still waiting for the registration to be completed on the vehicle I paid for in full back in November / December. The whole process has not gone well. Originally the schedule was so disorganized that I arrived on time to find no staff available. Every employee seemed surprised. It required a second appointment. It’s a shame to see this dealership start to fall apart. We just bought my wife a new Range Rover across the street and it was a completely different experience.

Very easy

⭐️⭐️⭐️⭐️⭐️I recently brought my vehicle in for an oil change and had an excellent experience from start to finish. Al, the Director of Service Operations, runs a top-notch service department — professional, efficient, and clearly customer-focused.Courtney did a fantastic job scheduling my appointment and making sure everything was set up smoothly ahead of time. On the day of service, my advisor My was outstanding — knowledgeable, courteous, and kept me informed without any pressure or upselling.I also want to give a special shout-out to David, the valet, who was friendly, punctual, and made the drop-off and pick-up process effortless.Overall, the entire team worked seamlessly together and made what’s usually a routine service visit genuinely pleasant. This is exactly the level of service you expect from BMW — and they delivered. Highly recommend!

Great customer service.

Wonderful experience with sales staff, sales manager, and finance manager. The entire buying experience was pressure free and enjoyable.